Appliance Direct Reviews

Name: Appliance Direct
Rating: 4.47

4.5 Rating 133 Reviews

87 %

of reviewers recommend Appliance Direct

Company Reviews

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Metrics

4.5

Based on 133 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

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Appliance Direct 1 star review on 6th November 2020

Marian

Appliance Direct 5 star review on 26th August 2020

Lindsey

Anonymous

Anonymous // 01/01/2019

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“Excellent customer service. Delivery rapid & successful.”

Helpful Report

Posted 4 years ago

“Everything that could go wrong, went wrong. First of all, my order was delayed for 5 days. Later on, I received wrong model, not the one I ordered. After 3 weeks of calls and mails they agreed that this is not what I order and offered me a disscount... Been tired of all that situation so agreed on that. What happened next? My freezer was not working from the very beginning! Support team does not care and always answers after 2 days. Couple times got answer "I can see you called helpline so your problem is solved." Well, no. They dont respect customer rights, as they send you to call manufacturer by yourself while it's their duty by law as seller. Dont buy from them, bunch of liers and scammers.”

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Posted 4 years ago

“Easy to use web site, good price, simple collection.”

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Posted 4 years ago

“Bought a cubit mobile phone. Good price, collected from the store. So far so good, very happy”

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Posted 4 years ago

“1st Class Service Ordered Sunday evening delivered Tuesday morning best price as well Cannot ask for better than that”

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Posted 4 years ago

“Good service from start to finish delivery men very helpful”

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Posted 4 years ago

“Very happy with the service from buying the fridge freezer to delivery. Best price I could find, saving me £100 -£200 compared to other companies. Would definitely use again. Helpful delivery guys which makes a big difference.”

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Posted 4 years ago

“Good delivery on time. fitted appliance, took old one away; fitters polite and helpful.”

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Posted 4 years ago

“Our extractor arrived on time , and my husband put it in with no problem.”

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Posted 4 years ago

“Best price on appliances and very easy to order. Delivery was on time with information at every stage. Delivery guys were very pleasant, rang when they were 20 mins away. I haven’t had the need to return or speak to customer services so I can only say I would use again without hesitation regarding order and delivery. I definitely recommend.”

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Posted 4 years ago

“Pleasure to do business with this company. Would not hesitate to use them again, good price and fast delivery very helpful delivery staff. Overall excellent.”

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Posted 4 years ago

“First class service throughout the processes of buying and delivery, polite people to deal with and I will uses them again.”

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Posted 4 years ago

“I used this company for the first time to buy a dehumidifier that was not in stock at the manufacture, but this company did have stock for the model I was after. Ordered online and it arrived by courier a couple of days later, despite having only paid for the 3 to 5 day service. They also kept me up to date on the order progress via email. Cost was slightly more than buying direct from the manufacturer, because I had to pay for the delivery as opposed to free delivery, but Appliance Direct did have it in stock.”

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Posted 4 years ago

“Delivered product on time and exactly as they said they would. Very good and efficient service”

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Posted 4 years ago

“Dissappointed that I was not informed when item was at the collection point or given my collection code which was required for me to be able to collect, unable to do so without it Other than that all good.”

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Posted 4 years ago

“The service was out standing and the delivery prompt. Easy to get hold of and Lauren in appliances cover was excellent to talk over problems etc.”

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Posted 4 years ago

“Happy with tumble dryer however disappointing customer service. Had ordered machine which stated available for delivery the following weekend, however after hearing nothing for over a week I called customer service who told me the machine was now out of stock and someone would call me to arrange a replacement. 2 weeks and 3 calls to appliance direct later and still nothing from them. I ended up having to wait for original machine to come back in stock.”

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Posted 4 years ago

“Excellant price and easy to use site ,prompt delivery and very helpful delivery m0en”

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Posted 4 years ago

“Good value and service”

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Posted 4 years ago

“Good price but rude and unhelpful delivery people”

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Posted 4 years ago

Appliance Direct is rated 4.5 based on 133 reviews