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ao.com Reviews

4.3 Rating 4,185 Reviews
81 %
of reviewers recommend ao.com
4.3
Based on 4,185 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 94%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.4 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read ao.com Reviews
Visit Website

Phone:

0344 324 9222

Email:

customerservices@ao.com

Location:

AO World PLC 5a The Parklands Lostock
Bolton
BL6 4SD

Write Your review

ao.com 1 star review on 21st February 2025
R Taylor
ao.com 5 star review on 8th April 2024
Susan Heaton
ao.com 1 star review on 3rd April 2024
Nicola Henry
ao.com 1 star review on 24th February 2024
Karen Anderson
ao.com 1 star review on 27th November 2023
Phil
ao.com 1 star review on 29th October 2023
Darren
ao.com 1 star review on 28th December 2022
Lisa
127
Anonymous
Anonymous  // 01/01/2019
Great service, delivery absolutely spot on stated time and communication from HEY64 perfect, and courteous. Social distancing maintained and very safe delivery.
Helpful Report
Posted 5 years ago
Excellent communication from time of order, delivery crew made contact early in morning and order arrived less than 24 hours after being placed. Les and Craig the delivery crew were friendly, helpful and professional and a pleasure to be woken up to on a Saturday morning :)
Helpful Report
Posted 5 years ago
crew number.SP88 Called 1/2 hour before arrival new shed. Carried all packages to top of garden to shed site. Very pleased with friendly service. As an older couple we had been concerned how we would get shed to site.
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Posted 5 years ago
excellent service, free next day delivery, kept me informed on delivery day ,driver rang and was there on time [crew no.hey 64 ] really excellent service
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Posted 5 years ago
Excellent service from your delivery guys. Respected my property and abided by covid19 rules. Thanks guys x Customer chat line not good. Kept putting me in a queue 4 times without saying they were doing this. This review is only for the delivery guys.
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Posted 5 years ago
Just want to say everything from ordering to delivery was perfect on time and excellent service the delivery crew Nick and Darren were great lads thank you HEYV10
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Posted 5 years ago
Just had a freezer delivered delighted with the product Delighted with the two men who delivered it, they were so helpful In fact the whole process from ordering to delivery has been excellent I would recommend so to anyone
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Posted 5 years ago
Driver and partner friendly good drop off HEY64 crew
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Posted 5 years ago
My TV was delivered on time by stu/Dave HEY 127C. Excellent value and service.
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Posted 5 years ago
Great and reliable service
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Posted 5 years ago
Really great customer service. Ordered the wrong gift for my wife’s birthday and there was no trouble refunding the purchase. They even sent flowers for wife’s birthday! Will definitely shop at AO for future appliance needs.
Helpful Report
Posted 5 years ago
Excellent service from ordering to delivery. Kept well informed as to expected time of arrival by delivery crew, HEYV206. Very polite and friendly. Great service from ao.
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Posted 5 years ago
Absolutely brilliant service. The item we ordered was delivered quickly, with great contact about delivery time etc. Unfortunately our item wasn't suitable, the return was so quick and efficient, refund was quickly sorted too. Definitely recommend.
Helpful Report
Posted 5 years ago
Fantastic service from crew Heyv206 . My delivery came early than expected which was better for us. The driver phoned me about 20mins before he arrived. Excellent services.
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Posted 5 years ago
Had our item delivered on time, great delivery guys, no issues.
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Posted 5 years ago
Lovely helpful friendly chap x... HEYV185
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Posted 5 years ago
Excellent service from ordering to delivery. Crew no HEYVRO6 were courteous and helpfull. Driver phoned to say he was 5 to 10 minutes away,arrived within 5 mins. My first order from ao.com .Very impressed would certainly recommend.
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Posted 5 years ago
Excellent service, very happy with the service delivered on time and the delivery crew HEYV200, Stephen & Clarke very friendly thank you 👍🏻👍🏻👍🏻 keep safe
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Posted 5 years ago
Delivery guys were very helpful and efficient
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Posted 5 years ago
Item arrived on the date I was told as I am a key worker the crew Hey64 Kept me informed and arrived on time observed all covid19 conditions And removed old appliance I wouldn’t hesitate to use ao again ⭐️⭐️⭐️⭐️⭐️
Helpful Report
Posted 5 years ago
ao.com is rated 4.3 based on 4,185 reviews