ao.com Reviews

Name: ao.com
Address: AO World PLC 5a The Parklands Lostock, Bolton
Rating: 4.28

4.3 Rating 4,130 Reviews

82 %

of reviewers recommend ao.com

Company Reviews

Questions

Metrics

4.3

Based on 4,130 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0344 324 9222

Email:

customerservices@ao.com

Location:

AO World PLC 5a The Parklands Lostock
Bolton
BL6 4SD

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Our delivery arrived well within the time slot allocated. The two guys delivering Costel & Seby LDS 123A, were very courteous and polite.”

Helpful Report

Posted 3 years ago

“Ease of ordering and good communications. Helpful Phone call from crew HEYP0203 10 minutes before they arrived. Fitted tumble drier and checked it over whilst maintaining social distancing. Very impressed!”

Helpful Report

Posted 3 years ago

“Product arrived on the date promised and at the time indicated on the delivery email. A call from the driver gave us the exact time of arrival, so no waiting about. Delivery team (HEY PO203) were great and helped make the overall purchase a completely seamless exercise.”

Helpful Report

Posted 3 years ago

“Big shout out to crew number HEYV220 for delivering to us this week. Fabulous customer service”

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Posted 3 years ago

“Team AV638F on time very polite and efficient This team and ao highly recommended”

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Posted 3 years ago

“Brilliant service and the two lads Warren and Paul were spot on very helpful will be recommending Ao to my family and friends.”

Helpful Report

Posted 3 years ago

“Delivery went without a hitch. The lads HEY8 were great. Everything still in packaging yet as kitchen not finished Thank you”

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Posted 3 years ago

“My order was delivered today on time delivery guy was very curtious good manners very professional thank you to the crew HEYV127L.”

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Posted 3 years ago

“Had washing machine delivered & fitted by crew HEYV68 Polite, friendly, efficient. Very pleased”

Helpful Report

Posted 3 years ago

“Delivery crew Norman and Terence SPV900 Were 1st class and very helpful”

Helpful Report

Posted 3 years ago

“The delivery crew Heyv240 were on time , very helpful and explained what they were doing while fitting my new Bosch washer dryer. They took care and I’m now very happy owner of a item from ao . My first purchase from ao but will not be my last . Very happy with the ease of ordering and very quick delivery. Can you pass on our thanks to crew for a great delivery”

Helpful Report

Posted 3 years ago

“From ordering to delivery (V501M) Smooth as clockwork. Will use again 😃”

Helpful Report

Posted 3 years ago

“Fast service, and cheaper than a well known electrical shop too! The Delivery driver Steve (HEY172) was brilliant keeping me informed of when to expect him, and made sure I was completely happy with where I wanted my items put.”

Helpful Report

Posted 3 years ago

“Crew HEY8 quietly efficient, fast and polite. All good at 7am in the morning. Thank you very much and if the goods supplied are as good we'll get years of reliable use.”

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Posted 3 years ago

“Bought Swan wine fridge had it delivered yesterday by 2 very pleasant and friendly delivery men Tom and Rob. Great value for money highly recommend this wine cooler.”

Helpful Report

Posted 3 years ago

“1st class delivery of washing machine. Crew No SPV23 Michael & Callum, very helpful - great crew. Thank you”

Helpful Report

Posted 3 years ago

“Crew number LAV7OG Connor + kevin. Very helpfull and polite.I mentioned i was going to put it in my car and with no hesitation at all took it and put into the back of my car,(If only all delivery driver were like this) 5 stars.”

Helpful Report

Posted 3 years ago

“Re: crew number. heyv240 As my daughter was working I agreed to take delivery of an electric range cooker for her at her house. I can’t praise the delivery men enough as despite the awful weather and the many steps they had to navigate with a very heavy cooker, they did it with no complaints. I was really impressed as my daughter has experienced delivery men, in the past, refusing to deliver heavy items to the door. I would recommend anyone buying from ‘ao’ as the service was exceptional.”

Helpful Report

Posted 3 years ago

“Crew number HEY64 arrived on time, were very helpful and professional . Great service”

Helpful Report

Posted 3 years ago

“Crew SPA35 Les and Craig called with arrival time and arrived as stated. Extremely polite and very efficient. Would seriously be happy having them deliver any further appliances that I may order in the future”

Helpful Report

Posted 3 years ago

ao.com is rated 4.3 based on 4,130 reviews