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ao.com Reviews

4.3 Rating 4,191 Reviews
81 %
of reviewers recommend ao.com
4.3
Based on 4,191 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 94%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.4 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read ao.com Reviews
Visit Website

Phone:

0344 324 9222

Email:

customerservices@ao.com

Location:

AO World PLC 5a The Parklands Lostock
Bolton
BL6 4SD

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ao.com 1 star review on 21st February 2025
R Taylor
ao.com 5 star review on 8th April 2024
Susan Heaton
ao.com 1 star review on 3rd April 2024
Nicola Henry
ao.com 1 star review on 24th February 2024
Karen Anderson
ao.com 1 star review on 27th November 2023
Phil
ao.com 1 star review on 29th October 2023
Darren
ao.com 1 star review on 28th December 2022
Lisa
127
Anonymous
Anonymous  // 01/01/2019
Everything was delivered exactly as it said on the original order confirmation. Great communication from AO and Joe & John (LDS71) the delivery team who arrived on the dot, excellent service all round. Well done
Helpful Report
Posted 6 years ago
As I said in my previous review, we were kept informed of approx delivery time and how many people were in front of us. I received a phone call 5 mins before they arrived to confirm that information. Dai and Rob (BDV37) were very careful in the way they a) removed the old cooker and b) bought in the new one. All packaging was removed and taken away. We were very happy with the service they provided.
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Posted 6 years ago
Wayne & Steve (crew number TLV200K) were very helpful, professional & polite.
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Posted 6 years ago
Dai and Rob Crew Number BDV37 ? We were kept up to date with delivery information and received a telephone call 5 mins before they arrived. Our old cooker was removed and the new one bought in and unpacked very carefully. all packing was removed. Both were very careful and cheerful. They took great care to avoid any damage. Many thanks this was much appreciated.
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Posted 6 years ago
Crew No. SP76 Col and Jay were excellent delivery men considering it was a third floor flat!
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Posted 6 years ago
Excellent communication throughout from ordering to delivery. Delivered as planned. Lovely delivery men. Excellent service thank you
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Posted 6 years ago
absolutely bad service, no communication. will never use again
Helpful Report
Posted 6 years ago
Dryer delivered first thing in the morning by happy friendly delivery men Steve and Dave
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Posted 6 years ago
From customer service to delivery excellent! Crew number LDSPO182
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Posted 6 years ago
Brilliant service and delivery - great product does what it said !
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Posted 6 years ago
excellent service will definitely use again delivery men hey22alan
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Posted 6 years ago
Brill came when they said 2 nice guys Allan and Lenny crew number HCYV167
Helpful Report
Posted 6 years ago
crew number heypo very pleased with service from your company everybody involved was extremely helpful from the office staff down to the delivery guys thank you lynn waring
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Posted 6 years ago
This is the third time I have used ao. Yet again an excellent service I was kept updated on the progress of my order from the moment I made payment. The delivery, uplift and installation all carried our smoothly by Barry and Derek so friendly and helpful.
Helpful Report
Posted 6 years ago
Had a cooker and microwave delivered last week, cooker came but no microwave. Quick call to customer service and within two hrs our microwave turned up. Lovely delivery driver Chris Adam crew no BDV32 was very helpful as were customer service. Will definitely be using ao in future.
Helpful Report
Posted 6 years ago
Absolutely terrible spent 1500 on new tv sat in all day on Saturday no call from delivery driver and no tv turned up shocking phone call to customer services for 18 minutes unanswered phone call to delivery driver 2 times unanswered will never use again.,,,
Helpful Report
Posted 6 years ago
STV/Dave crew No Hey127C Excellent service and very polite
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Posted 6 years ago
Today we received our tumble dryer- delivered by crew No HEY127C from ordering to receipt, we were told of expected delivery slot, and then the van men rang us to tell us they would be here in 10-15mins, and they were. Friendly, and polite. Thank -you.
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Posted 6 years ago
Brilliant team Wayne and James today, YA181. Excellent service and very personable. Thank you.
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Posted 6 years ago
Great service delivery lads great
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Posted 6 years ago
ao.com is rated 4.3 based on 4,191 reviews