“Hello am really disappointed as I have just purchased a brand new heater and have been informed that I cannot get a gas bottle to use it .this should be stipulated on your advert to let customers know .”
Thank you for your feedback Paul, it is very important to us. We are sorry to hear that you are having issues with obtaining a gas cylinder. We do have a statement on our website regarding this as some areas are struggling to provide cylinders without an exchange bottle. If you are still having issues, please contact our Customer Service Team and they will assist you in trying to locate one. We apologise for any inconvenience this has caused you.
“Competitive price for the item I was looking for.
Very good communications all the way through to delivery as well as a follow up call to check everything was delivered correctly.”
Thank you for your feedback David. We aim to provide all our customers with good quality service throughout the ordering, dispatch, delivery and after-sales process.
Thank you for your feedback, it is very important to us. We are sorry to hear that you are having issues with obtaining a gas cylinder. We do have a statement on our website regarding this as some areas are struggling to provide cylinders without an exchange bottle. If you are still having issues, please contact our Customer Service Team and they will assist you in trying to locate one. We apologise for any inconvenience this has caused you.
“I bought a Foker stove and on purchase I discovered that you then cant buy propane or butane gas canisters to use with it! Fok.
When looking back at the Calor website it does say somewhere on the page but it should be more obvious when clicking on the product or in you shopping cart warning you that you won't be able to use the product unless you already own a gas canister.
Calor are taking advantage of customers here and it's disappointing.
1 Star.”
Thank you for your feedback Thomas, it is very important to us. We are sorry to hear that you are having issues with obtaining a gas cylinder. We do have a statement on our website regarding this as some areas are struggling to provide cylinders without an exchange bottle. If you are still having issues, please contact our Customer Service Team and they will assist you in trying to locate one. We apologise for any inconvenience this has caused you.
“Ordered my heater easily online and it was delivered efficiently within 4 working days as promised. I absolutely love it and my room is now warm and cosy. Would definitely recommend”
Thank you for your feedback Lorri , it is very important to us. We aim to provide all our customers with a top-quality service which includes the dispatch and delivery process.
“Delighted with the Calor gas heater, looks good works a treat, no more worries about no electric this coming winter we will be snug and warm.
Ordering and delivery was easy and efficient.
Thank you”
“After sending us the parts I managed to put the items together and they look fine.Unfortunately I could not assemble the regulator because I am not strong enough to connect the hose to it and I could not take out our regulated from the gas cylinder . So we have to wait until a strong person come to help us. This is only done so that we can test the burner. They look very good and that is all I can say at the moment.
Regards
A R Yasseen on 26/10/2022”
Thank you for your feedback Phyllida, it is very important to us. We are sorry to hear that your fire arrived with one of the feet broken off. We can see that a member of our Customer Service Team has resolved this and a replacement was sent out directly from the manufacturer. We apologise for any inconvenience this has caused and thank you for being so patient whilst we resolved this for you.
Thank you for your feedback Terri. Customer satisfaction is paramount, and we are pleased that you are happy with your heater and the service we provided.
“Excellent service, minor issue with the non-despatch of a regulator but this was resolved instantly and am extremely happy with the customer service and product”
Thank you for your feedback James, it is very important to us. We are sorry to hear that you were missing a product with your order but that this was resolved quickly to your satisfaction. We apologise for any inconvenience this caused you.
