Thank you for your feedback Julie. We aim to provide all our customers with a good quality service and products at competitive prices. We are glad that you are happy with the service we provided as customer satisfaction is paramount to us.
“Very easy to order a telephone call letting us choose a day for delivery. Great delivery service. Only one negative comment. The appliance comes with a pallet which we had to get rid of.
Great product. Easy to use.”
Thank you for your feedback Coral. Customer satisfaction is paramount, and we are pleased that you are happy with your fire and the service we provided. Our website states that unfortunately, the driver will not take the pallet away with them so customers are aware of this information prior to placing an order.
“1st item I ordered was sent with the wrong item. I sent it back having to pay postage,m still waiting on refund. Ordered the item again and never received it.contacted company still waiting on response...”
Thank you for your feedback Richard, it is very important to us. We are sorry to hear that received the wrong product on your original order however, we can see that once we received this back a refund was processed. If you had contacted our Customer Service Team to inform them of the error we would have arranged a collection or sent a pre-paid postage label for you to return the item back to us. The second order was delivered to the incorrect address by the courier and a replacement was sent out to you once this had been reported to us. We apologise for any inconvenience that was caused.
“Really good heater looks great just think it's a little on the expensive side. We bought it for our 3M x 3M summer house, it heats it up in around 10 to 15 minutes very happy with it.”
Thank you for your feedback and your recommendation David, it is very important to us to ensure our customers receive top quality products and excellent service.
Thank you for your feedback Keith. We aim to provide all our customers with a good quality service and products at competitive prices. We are glad that you are happy with the service we provided as customer satisfaction is paramount to us.
Thank you for your feedback Bill, it is very important to us. We aim to provide all our customers with a top-quality service which includes the dispatch and delivery process.
Thank you for your feedback Michael, it is very important to us. We aim to provide all our customers with a top-quality service which includes the dispatch and delivery process.
“Came across Calor Gas appliances online, and noticed their prices were very reasonable compared to others, used them for several items now as they had all the items I required, very pleased with the service & products. Ordering online was straightforward. Calor Gas appliances would now be my first choice before looking elsewhere. Would definitely recommend them.”
Thank you for your feedback James. We aim to provide all our customers with a good quality service and products at competitive prices. We are glad that you are happy with the service we provided as customer satisfaction is paramount to us.
“The company they outsource their deliveries to are terrible.
When you are you are promised a call to arrange a delivery slot as the product is heavy & is delivered on a palette. I received nothing from them. The delivery guy turn up unplanned, I was really unwell with covid & explained I lived on my own.
I told him I'd had no call to book a delivery slot, ask him if he could take the heater on the trolley round the back of the house, he said no, he'd just leave on the pallet at the front of the house were everyone could see it. I asked how was I meant to move it with being ill, he just said oh it will be alright there.
Phoned Calor Appliances, nice agent he apologised said he would call the delivery company & that was that. I was left with the heater sitting outside my house where it was clearly visible from the main road I.e anyone could take it & being very poorly with covid unable to get help.”
Thank you for your feedback Meriel, it is very important to us. We are sorry to hear that you did not receive your book in phone call from the delivery depot. We will certainly look into this further with them. Unfortunately, pallet deliveries are kerbside only and this is stated on our website to inform customers prior to an order being placed. Despite this fact, had you received a book in phone call, you could have explained this to them and delayed the delivery so we apologise that this did not happen.
“Unfortunately I cannot offer a review as although I now have a regulator a hose and a stove am unable to use as calor will not supply a gas bottle. A pretty expensive pointless purchase”
Thank you for your feedback John, it is very important to us. We are sorry to hear that you are having issues with obtaining a gas cylinder. We do have a statement on our website regarding this as some areas are struggling to provide cylinders without an exchange bottle. If you are still having issues, please contact our Customer Service Team and they will assist you in trying to locate one. We apologise for any inconvenience this has caused you.
Thank you for your feedback, it is very important to us. We aim to provide all our customers with a top-quality service which includes the dispatch and delivery process.
Thank you for your feedback Megan. We aim to provide all our customers with a good quality service and products at competitive prices. We are glad that you are happy with the service we provided as customer satisfaction is paramount to us.
“excellent service every step of the way delivered quickly and securely well packed on pallet deliveryman very helpful and pleasant fantastic heater looks great in my kitchen and gives all the heat that I need”
