Arm or Ally Reviews

Name: Arm or Ally
Rating: 4.88

4.9 Rating 11,536 Reviews

98 %

of reviewers recommend Arm or Ally

4.9

Based on 11,536 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Arm or Ally 5 star review on 27th April 2024

Russell S

Cody T

Arm or Ally 5 star review on 24th April 2024

Chris S

857

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Placed my order and it never made it when I emailed this company they said its a fall out”

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Posted 2 years ago

Order placed 24 June. Order shipped 25 June. Customer contacted customer service 4 July. Carrier notified the order was damaged/fall out on 8 July. Order refunded in full 9 July.

Posted 2 years ago

“Sent a defective product—no way of contacting directly and I have to open a ticket. They do not accept returns and do not honor warranties. I made the mistake of ordering a replacement before I made all these ugly discoveries. Now I shafted myself twice.”

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Posted 2 years ago

Mike, we utilize a ticket system for all customer service. I see two tickets from you. One where you sent in your verification, and the other asking about delivery delay. I see your package was delivered. As we have made you aware prior to purchase of a P80 product, all sales are final on P80's, and any warranty claim must be made direct with the manufacturer. I do not see any email where you have stated you had/have a problem. If you have a problem with a P80 product, simply contact P80 and they'll cover it if it's under the manufacturer's warranty.

Posted 2 years ago

“Ordered 2000 Hornady 55 FMJ/BTs on 6-6-21, it's 6-25-21 and still waiting. I know, it's the logjam in Memphis...”

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Posted 2 years ago

“I didn’t receive my package”

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Posted 2 years ago

“Never received”

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Posted 2 years ago

“Still haven’t received my order. Wait time is long”

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Posted 2 years ago

Order shipped 5/10 Order delivered 5/14

Posted 2 years ago

“I would love to tell you about this product, but it has not been shipped to me yet. I ordered it a month ago and paid for it a month ago and it said on the web site that it was in stock! So for now, I have nothing good to say about arm or ally!”

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Posted 2 years ago

“Purchased a brand new BCG with a nitride finish . I received it with worn rails down to the bare steel and I’m in the process of trying to get it replaced but arm or Ally doesn’t want to help”

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Posted 3 years ago

“shipment took forever, and the “once fired brass” seems more used. lots of cases need resizing for the bulge at the bottom. poor quality brass”

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Posted 3 years ago

“I’m being asked to review a product I still have not received. All my other orders from armorally arrived quickly and is why I ordered again and recommended them to others.”

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Posted 3 years ago

“Tracking does not appear to be working. Have not received a location notification since the item was in Tulsa.”

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Posted 3 years ago

“Still have not got my order in. Waiting time is crazy. Also I never saw a noticed about shipping delay time when I ordered. I would have gone elsewhere. FYI it shipped Priority Mail which is 2-3 days. Does not follow into economy shipping which is parcel mail. I know about shipping. Joe H. Kingwood, TX”

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Posted 3 years ago

Hello, you requested we ship your order 2-7 Day Economy which ships USPS. USPS is experiencing 2-5 week delays, which we have posted in our checkout to inform customers prior to choosing a carrier. There are currently 50 orders along with yours stuck in Tulsa, OK. Tulsa is acting as a distribution facility for 3 states due to the impact of Covid. We are representing these 50 packages, including yours with USPS. Some of them are starting to move, and we are hopeful on the others. Please continue to be patient and monitor the tracking. We're just as frustrated as you are.

Posted 3 years ago

“I haven’t received it. Previously I ordered bullets from you and it got here in a week. I’m still hopeful it will soon be here. Thank you.”

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Posted 3 years ago

“Absolutely horrible customer service. No help and won't process a refund after 20 days being lost in the mail. Go support a company worth giving your money to. They told me to buy it again if i need it now.”

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Posted 3 years ago

To ensure complete transparency for other potential customers - here's a full account of the situation. 1 December: Order Placed 3 December: Order Shipped 9 December: You emailed us, demanding a refund on your shipping. We contacted USPS to trace your package. 14 December: You emailed again, wanting a refund or us to reship your product. We explained USPS did not state your order was lost, though it was delayed. We invited you to make a new purchase if you did not want to wait for your delayed package to arrive. We also offered to waive any restocking fee, and reimburse you up to $10 for return shipping. All done in a very professional and polite manner. Your response was trashy, and vulgar. 30 December: Your order was delivered. We have policies in place allowing us to service our customers in the best way possible. We do not double ship products, or refund orders in transit where the carrier has not declared the package lost, especially during Covid and Peak shopping season where USPS is openly stating delays between 2-5 weeks are common; as was with your shipment. We're sorry if we failed to satisfy you, but we do not comply with rude demands from anyone. Kindness goes a long way with us.

Posted 3 years ago

“My order was supposed to be received the 3rd of December. It is now the 18th . I tried to contact you guys and you said you would look into it and still nothing . Having no phone number really sucks for you guys . Can some one please freaking help me because you or FedEx is absolutely no help what do ever ! Thanks”

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Posted 3 years ago

Hello, this time of year delays is inevitable. You contacted us on the 19th, we contacted the carrier, and your package was delivered on the 23rd of December. We see you selected the Economy option for shipping - in the future, we do offer UPS and FedEx which are usually a bit more on-time with their shipments than SmartPost / USPS.

Posted 3 years ago

“Terrible customer service for what should have been a simple return: I had to wait two days for any responses over a week for one of them. Dishonest business, avoid at all cost.”

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Posted 3 years ago

Taylor, we're sorry to see you had such a terrible buying experience. We're providing some additional information for others to see when evaluating your review. 10/31/2020 (Saturday) - Order placed. At the time your order was placed we were advertising a 5-day lead time for new orders. 11/2/2020 (Monday) - Your order shipped. 11/5/2020 (Thursday) - Your order was delivered. 11/7/2020 (Saturday) - You emailed us requesting a return, and indicated on your ticket the item had been used and/or installed along with the following message: "So, when I ordered the 6.5 Grendel BCG I forgot to make sure it would be compatible with my side charging upper, which unfortunately it’s not. I’ve only taken it out of the packaging to inspect the components and I got as far as putting in into my upper when I realised my error, which is why I’m listing it as “installed/not in original packaging.” I understand that may assess me a restocking fee, but I hope not, or at least not too much. Whatever the case, I will most likely be purchasing a new new drop-in trigger that I’ve been looking at. Please let me know if you need any further information or anything else from me, thanks so much!" 11/7/2020 (49 minutes later): We responded: "As long as the BCG does not have any visible marks, I can take it back as a return. To avoid the restocking fee, I can issue a store credit minus return shipping." We received your response and sent you a prepaid return label. 11/11/2020 (Wednesday): We received your return. 11/13/2020 (Friday): We inspected your return, it was easily noticeable the item had moderate use, documented it with photos, and sent it to the owner for their follow up. 11/17/2020 (Tuesday): You were contacted by James, who kindly provided you with photos, and informed you your returned item showed obvious signs of wear well beyond "installation" and ineligible for a return. You were dissatisfied with this response, made mildly threatening statements, and called us a dishonest business. 11/18/2020: We paid to return your item to you. Again, we're sorry if you had anything but a pleasurable experience. We shipped your item quick and provided prompt responses. We provided you with the same great responsive service we provide all of our customers. We run an honest business built upon good ethics, and we greatly appreciate the same from our customers. In the future, it's best, to be honest about the condition of an item you wish to return to a business.

Posted 3 years ago

“Your customer service and return policy were horrible. I tried to cancel an order within 12 hours. There is no way to get ahold of a live person. Other places I buy from have live chat and phone service with a live person. Sometimes the wait is long but I can get ahold of them. On top of that a 15% stocking fee on an expensive item is a lot. I have returned items elsewhere for just shipping and handling charges.”

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Posted 3 years ago

Hi Brian, we're sorry you had a bad experience. We received your first email to cancel your order 5 days after you placed your order, and 4 days after it shipped. If we receive a request to cancel prior to the order shipping, we could have prevented it from shipping, but once an item is in transit, it's not something we cancel; instead, you would need to return it. Our 15% restocking fee covers transactional and labor expenses involved in a return.

Posted 3 years ago

“I think your business should look into how you package your brass that you send through the mail system. Putting brass in a envelope instead of a cardboard box is wrong. My order of replacement brass of 100 rds ripped opening in shipping and only 17 rds of brass showed up and now I hear nothing from my 2nd trouble ticket!”

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Posted 3 years ago

“I’m yet to receive my item , Ive gotten the run around from the site about getting a refund or any order sent to me , no dog contacts you unless you send multiple messages to them terrible customer service. I was even told at one point they made a claim with the usps and that’s all they could do implying I was beat on my money. Very disappointing do not recommend them . I have not gotten my money back or my item still to this day”

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Posted 3 years ago

“I thought I was getting a 250 pack of bullets. The advertised showed the price of a 250 box slashed out and a new proced listed. I feel like I was duped. Can't shop here anymore”

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Posted 3 years ago

Arm or Ally is rated 4.9 based on 11,536 reviews