Name: Arm or Ally
Address: 1021C Technology Drive, Indian Trail, North Carolina
Rating: 4.88

“Tracking does not appear to be working. Have not received a location notification since the item was in Tulsa.”

Posted 5 years ago

“Still have not got my order in. Waiting time is crazy. Also I never saw a noticed about shipping delay time when I ordered. I would have gone elsewhere. FYI it shipped Priority Mail which is 2-3 days. Does not follow into economy shipping which is parcel mail. I know about shipping. Joe H. Kingwood, TX”

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Posted 5 years ago

Hello, you requested we ship your order 2-7 Day Economy which ships USPS. USPS is experiencing 2-5 week delays, which we have posted in our checkout to inform customers prior to choosing a carrier. There are currently 50 orders along with yours stuck in Tulsa, OK. Tulsa is acting as a distribution facility for 3 states due to the impact of Covid. We are representing these 50 packages, including yours with USPS. Some of them are starting to move, and we are hopeful on the others. Please continue to be patient and monitor the tracking. We're just as frustrated as you are.

Posted 5 years ago

“I haven’t received it. Previously I ordered bullets from you and it got here in a week. I’m still hopeful it will soon be here. Thank you.”

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Posted 5 years ago

“Absolutely horrible customer service. No help and won't process a refund after 20 days being lost in the mail. Go support a company worth giving your money to. They told me to buy it again if i need it now.”

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Posted 5 years ago

To ensure complete transparency for other potential customers - here's a full account of the situation. 1 December: Order Placed 3 December: Order Shipped 9 December: You emailed us, demanding a refund on your shipping. We contacted USPS to trace your package. 14 December: You emailed again, wanting a refund or us to reship your product. We explained USPS did not state your order was lost, though it was delayed. We invited you to make a new purchase if you did not want to wait for your delayed package to arrive. We also offered to waive any restocking fee, and reimburse you up to $10 for return shipping. All done in a very professional and polite manner. Your response was trashy, and vulgar. 30 December: Your order was delivered. We have policies in place allowing us to service our customers in the best way possible. We do not double ship products, or refund orders in transit where the carrier has not declared the package lost, especially during Covid and Peak shopping season where USPS is openly stating delays between 2-5 weeks are common; as was with your shipment. We're sorry if we failed to satisfy you, but we do not comply with rude demands from anyone. Kindness goes a long way with us.

Posted 5 years ago

“My order was supposed to be received the 3rd of December. It is now the 18th . I tried to contact you guys and you said you would look into it and still nothing . Having no phone number really sucks for you guys . Can some one please freaking help me because you or FedEx is absolutely no help what do ever ! Thanks”

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Posted 5 years ago

Hello, this time of year delays is inevitable. You contacted us on the 19th, we contacted the carrier, and your package was delivered on the 23rd of December. We see you selected the Economy option for shipping - in the future, we do offer UPS and FedEx which are usually a bit more on-time with their shipments than SmartPost / USPS.

Posted 5 years ago

“Terrible customer service for what should have been a simple return: I had to wait two days for any responses over a week for one of them. Dishonest business, avoid at all cost.”

Helpful Report

Posted 5 years ago

Taylor, we're sorry to see you had such a terrible buying experience. We're providing some additional information for others to see when evaluating your review. 10/31/2020 (Saturday) - Order placed. At the time your order was placed we were advertising a 5-day lead time for new orders. 11/2/2020 (Monday) - Your order shipped. 11/5/2020 (Thursday) - Your order was delivered. 11/7/2020 (Saturday) - You emailed us requesting a return, and indicated on your ticket the item had been used and/or installed along with the following message: "So, when I ordered the 6.5 Grendel BCG I forgot to make sure it would be compatible with my side charging upper, which unfortunately it’s not. I’ve only taken it out of the packaging to inspect the components and I got as far as putting in into my upper when I realised my error, which is why I’m listing it as “installed/not in original packaging.” I understand that may assess me a restocking fee, but I hope not, or at least not too much. Whatever the case, I will most likely be purchasing a new new drop-in trigger that I’ve been looking at. Please let me know if you need any further information or anything else from me, thanks so much!" 11/7/2020 (49 minutes later): We responded: "As long as the BCG does not have any visible marks, I can take it back as a return. To avoid the restocking fee, I can issue a store credit minus return shipping." We received your response and sent you a prepaid return label. 11/11/2020 (Wednesday): We received your return. 11/13/2020 (Friday): We inspected your return, it was easily noticeable the item had moderate use, documented it with photos, and sent it to the owner for their follow up. 11/17/2020 (Tuesday): You were contacted by James, who kindly provided you with photos, and informed you your returned item showed obvious signs of wear well beyond "installation" and ineligible for a return. You were dissatisfied with this response, made mildly threatening statements, and called us a dishonest business. 11/18/2020: We paid to return your item to you. Again, we're sorry if you had anything but a pleasurable experience. We shipped your item quick and provided prompt responses. We provided you with the same great responsive service we provide all of our customers. We run an honest business built upon good ethics, and we greatly appreciate the same from our customers. In the future, it's best, to be honest about the condition of an item you wish to return to a business.

Posted 5 years ago

“Your customer service and return policy were horrible. I tried to cancel an order within 12 hours. There is no way to get ahold of a live person. Other places I buy from have live chat and phone service with a live person. Sometimes the wait is long but I can get ahold of them. On top of that a 15% stocking fee on an expensive item is a lot. I have returned items elsewhere for just shipping and handling charges.”

Helpful Report

Posted 5 years ago

Hi Brian, we're sorry you had a bad experience. We received your first email to cancel your order 5 days after you placed your order, and 4 days after it shipped. If we receive a request to cancel prior to the order shipping, we could have prevented it from shipping, but once an item is in transit, it's not something we cancel; instead, you would need to return it. Our 15% restocking fee covers transactional and labor expenses involved in a return.

Posted 5 years ago

“I think your business should look into how you package your brass that you send through the mail system. Putting brass in a envelope instead of a cardboard box is wrong. My order of replacement brass of 100 rds ripped opening in shipping and only 17 rds of brass showed up and now I hear nothing from my 2nd trouble ticket!”

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Posted 5 years ago

“I’m yet to receive my item , Ive gotten the run around from the site about getting a refund or any order sent to me , no dog contacts you unless you send multiple messages to them terrible customer service. I was even told at one point they made a claim with the usps and that’s all they could do implying I was beat on my money. Very disappointing do not recommend them . I have not gotten my money back or my item still to this day”

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Posted 5 years ago

“I thought I was getting a 250 pack of bullets. The advertised showed the price of a 250 box slashed out and a new proced listed. I feel like I was duped. Can't shop here anymore”

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Posted 5 years ago

“I NEVER RECIEVED MY ORDER”

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Posted 5 years ago

“I DIDN'T receive the front locking block that was supposed to come with the kit and all effort to receive a replacement has been ignored. Will never buy from again. Can’t even use the gun without the part missing”

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Posted 5 years ago

“Ordered wrong part. Tried to immediately cancel. No response to my cancelation email until 3 days later right after I got confirmation it shipped. I then got email saying they couldn't cancel because it was already being shipped but it wasn't until 3 days after I tried to cancel. All lies. Never order from you again.”

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Posted 5 years ago

“Worst trigger ever. Nothing but problems. Rubs against the safety switch and isn’t consistent on striking the round hard enough. I had to eject every other round”

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Posted 5 years ago

“I have a lot of brass that was spilt and corrosion! I reached out to you , but my effort was in vain !”

Arm or Ally 1 star review on 25th September 2020

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Posted 5 years ago

“Product great. Shipping fast. Customer service pretty bad. I won't order from this company again only due to customer service.”

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Posted 5 years ago

Lucas, we're sorry to hear you're dissatisfied with our customer service? I see you emailed us on 24 August stating we sent you an incorrect product. We had a response with instructions back to you in a reply 6 minutes later. We offered to send you a replacement item and a return label to send the incorrect product back to us. You didn't believe we had the model in stock, which we did, and not sure how you came to that conclusion. You then emailed us back later in the day stating you actually received the correct product, and that no further action was needed. I see your entire issue was promptly handled which turned out to be your confusion, not a mistake we made. If this is not the case, and we're missing something we'd be glad to address it with you. Simply email us at support@armorally.com

Posted 5 years ago

“I cannot comment as the order has not arrived. Two weeks late.”

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Posted 5 years ago

“I have not received my order. Please help”

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Posted 5 years ago

“I recommend Arm or Ally too everyone.”

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Posted 6 years ago

“I’m a little disappointed.. First I paid TOP dollar for the P80 frame. Not to mention paid extra for 3 day shipping. I noticed there was a small crack on the top of the frame near the trigger housing. Sent a email and was told to contact Polymer 80. That’s a little ridiculous when it came like that. I thought the company would’ve warranted the item but guess not. Because of that crack my trigger housing moves ever so slightly forward and is causing to much to put in this review. I learned my lesson to not buy from Arm or Ally again and will put this in my YouTube Review. Update: I think it’s extremely unprofessional to copy a customers personal email thread that was sent to Arm or Ally’s customers service to try and prove a point. You could easily have changed any of part of that conversation you posted in the review reply. Remember YOU all asked for a review and just because it wasn’t 5 stars doesn’t make it right.. Now to the frame, I noticed the issue AFTER I bought a slide and was having trouble racking the slide smoothly. That’s when I noticed the small crack and how it was letting the trigger housing move forward ever so slightly. You pushing this off on Polymer 80 because of “quality control” is ridiculous. It’s been less than 30 days. Most companies when the customer has an issue they fix the issue. Not put it off on the manufacture. For example, someone buys a iPhone at Bestbuy and it stops working after a few days. Do they go to Apple? No you’d go back to the store. How you went about handling this shows you didn’t want to help me out or deal with the issue. I get your probably busy but there is no excuse for this. I’ll be sure to let everyone know how my experience was and to not buy from Arm or Ally. I’ll also be sure and let Polymer 80 how you went about handling the issue.”

Helpful Report

Posted 6 years ago

Hello, Had your issue been an related to a carrier loss, or the item becoming damaged in transit due to carrier negligence, we would handle the claim directly. In your case, the item received was due a shortfall in the manufacturing process / quality control. This falls directly under the manufacturer's warranty. Polymer80 has instructed us, as one of their authorized dealers, to refer all customers to them for any defects. At the time you brought the crack to our attention, you had already fully assembled the frame. If you found a crack prior to assembly or modification, you could have simply returned the product to us as we have a 30 day return policy. Furthermore, to ensure we give other customers a true representation of this situation, we'd like to include the details of an email received from you on 25 April, 11 days after your item was delivered after you received our solicitation for a review of the service you received from Arm or Ally. Your Email - Saturday 25 April, 5:14PM "I just received a request for a review and been been debating on what to put down because for the most part I’m extremely happy with my buy. The complete lower turned out GREAT! Wish I could’ve gotten a completed slide to go with. I definitely can’t wait to get a 17 on my next build. The P80 lower and jig I believe are the newest model of the PF940c from P80 which is nice. The only issues I’ve been debating on writing about is the fact that I paid TOP DOLLAR and was told I should have never paid that much for a P80. To be honest I understand the premium with everything going on. I also paid the extra 20 on shipping so it was over $180 and was told to have looked for a coupon if anything. Maybe I should have waited. I’m happy I was able to get into the hobby. Again I wish I was able to have a finished build and gotten a slide combo purchase like I’ve seen on other websites. XXXX has a full set for $430. That would’ve saved me a lot of money which would be nice one first build . Maybe something can be done and I’ll gladly write an amazing review. Especially for my unboxing video! " Our Response - Saturday 25 April, 6:21PM " We're glad you're happy with your purchase, it is an exciting hobby to partially manufacture and assemble your own firearm. At the time you purchased we were not running any sales, as availability and resupply were and still are partially non-existent. Sales come when manufacturers have strong inventories, and products can be replenished quickly, which since early march hasn't been the case. I'm sorry if you feel as though you overspent, we offer various shipping options ranging from about $8 for the economy to overnight rates. I see you chose to pay the UPS 3 Day Select, at a higher cost, and as such we prioritized your order and shipped it same day. This is not an advertised service, but we do our best to prioritize orders where customers have opted to pay a little more in shipping charges, such as yourself. We hope you can see the value in Arm or Ally and to have earned your repeat business - we had the foresight to prepare by having a stout enough inventory to last this far into a global pandemic where many others quickly ran out, and still are out of Polymer80 products, we were responsive to all of your emails, shipped your product quickly, and cared enough to respond to this email on a Saturday afternoon. Furthermore, all first time customers are given some coupons after they complete their first purchase, and after 30-40 days you should also receive another coupon via email. We hope that failing to provide you with a discount after-the-fact is not something that would diminish the value of the service our business provided to you or have an effect on your public review of our business or the product you received and appear to be very happy with. Thank you again for your business, and we hope to serve you again in the future." Sir, again, we're sorry if we failed to satisfy you. Should you have any problems contacting Polymer80, do let us know so we can facilitate making a solid connection between you and them.

Posted 6 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email

Arm or Ally Reviews