Name: Arm or Ally
Rating: 4.88

“"Complete upper" did not come with a c-clip - the dust cover popped right off upon opening the package. No c-clip in the box. I emailed "Arm or Ally" and never received any response. You can't even make an account on their website... 👎👎👎👎👎”

Helpful Report

Posted 2 days ago

“Product is perfect, Arm or Ally was pathetic ! Took over 2 weeks to get it, multiple attempts to contact them with zero responses. I understand completely the usps has made some less than stellar decisions to “improve” and are failing miserably but that is no excuse to not respond, and find a different carrier if the service sucks because that directly affects the success of your business and customers !”

Helpful Report

Posted 1 month ago

Hi Joe, Order Placed: Friday 16 February @ 2:45pm Order Packaged: Friday 16 February @ 3:28pm Order Scanned in at USPS: Tuesday 20 February Order Delivered: 1 March (9 business day delivery) At the time you placed your order, we were advertising a Next Day - 3 Day lead time. We met this timeline. https://www.armorally.com/shipping-timeline/ I show two emails were sent to you, one to confirm you order on the 16th and one when your order was scanned in with the carrier on 20 February. At checkout, we present our customers with three shipping options: Economy (USPS), FedEx Ground, and FedEx 2 Day. You opted for the cheapest option, our economy shipping, which includes an advisory informing you that delivery times could be as long as 14 business days. This advisement also recommends customers choose FedEx, as it it the most reliable carrier we offer. We understand FedEx comes at a greater expense which some customers cannot afford or simply do not want to pay for. On Wednesday 28 February you emailed our customer support at 10:28PM and stated: "Either refund me or get it here within 24 hours." Our customer support responded to you at 11:25PM (Less than 1 hour later), stating: "Joe, here's your tracking. https://tools.usps.com/go/TrackConfirmAction.action?tLabels=**hidden for privacy** You chose the economy shipping, and our checkout advised you of a potential 14-day transit time. Your order shipped on the 16th, with 14 business days being 7 March. If you do not receive it by 7 March, please reach out for additional assistance." We have no other emails or communication from you. However, we did have the item you were looking for, an Aero Precision 1" Scope Mount, at a 50% discount over purchasing directly from Aero Precision. We shipped it quickly using the service you requested and advised you of the possibility of a longer transit time. We also provided very timely responses to your email well after business hours. We're sorry we failed to satisfy you, Joe.

Posted 1 month ago

“Only received 68 bullets out of 1000 ordered. So far they haven’t done anything to fix the problem. Strongly suggest looking elsewhere before using this company”

Helpful Report

Posted 2 months ago

“You all sent me the wrong parts kit i ordered a LPK and got a upper parts kit instead. Tried to get ahold of you all to no avail. Please email me @ Johnzehnder11@gmail.com”

Helpful Report

Posted 2 months ago

“Brass looks good but has very tight necks.running 306 307. Really got screwed around on shipping! Dont think anyone paid attention to my order form , caused 10 day delay . C S sucks. Never will order again.”

Helpful Report

Posted 3 months ago

Hi Mike, Thank you for reaching out regarding your recent Starline 30-30 brass order. I appreciate the opportunity to address your concerns and provide clarification on the shipping process. I noticed that your order was successfully placed on December 30th and promptly shipped on January 3rd to the address specified during the order placement. I understand you contacted our customer support after hours on January 3rd to request an address change. Regrettably, as the package was already in transit, we couldn't modify the delivery address. The tracking information does indicate an approximate 10-day delay, with a delivery date of January 16th. Our customer service team is always eager to assist with address changes received before packages are shipped. While we empathize with any frustration stemming from the transit delay, it's important to note that an error influenced the delay in the address provided at the time of order placement. We strive to ensure a smooth ordering process and recommend carefully reviewing order confirmations to catch any discrepancies before shipping. I'm pleased to confirm that we had the Starline 30-30 brass you were seeking in stock, and we processed and handed it off to the carrier promptly. Additionally, despite your selection of economy shipping (with a typical 7-14 day delivery time), we extended a complimentary upgrade to 3-day FedEx Express shipping for you as a first-time customer. We hope this showcases our commitment to exceptional service. While we couldn't address the address change in this instance, we value your feedback and have noted your concerns about the tight necks on the Starline brass. We will relay this information to Starline and conduct a thorough check of our warehouse inventory. It's worth mentioning that, with newly manufactured brass, neck sizing is a recommended practice to ensure uniformity, especially considering potential transit-related handling. We appreciate your understanding, and if you have any further inquiries or require additional assistance, please don't hesitate to reach out to our support team at support@armorally.com.

Posted 3 months ago

“Online experience was good, shipping was fast. The slide however will not go into battery. I have to hit the back of the slide every time to get it to go fully into battery and fire. Was a waste of a $100.”

Helpful Report

Posted 3 months ago

“Product never arrived”

Helpful Report

Posted 4 months ago

Hello, Your order was received on 3 December, Shipped on 4 December, and shows delivered on 8 December. https://tools.usps.com/go/TrackConfirmAction.action?tLabels=9400111206217851146014 Please check with your neighbors and other residents at your address. If you are missing your package, contact us, and we'll file an investigation with USPS.

Posted 4 months ago

“Ammon arrived in a poorly packaged box, missing 80% of its content. After opening a request to correct a problem, 4 weeks later no resolution or any remediation or even offer to solve the problem.”

Helpful Report

Posted 4 months ago

Hello, Unfortunately, sometimes these heavy packages get banged up during shipping. Here's a timeline of events for other customers to see how this was handled. 27 November - Your order shipped 29 November, 5:30PM - We received your email. 1 December, 11:35AM - We filed a claim with FedEx and provided you with a case number. At the time, we asked you to be patient for several business days for FedEx to investigate and provide a response. 1 December, 7:54PM - You replied, claiming the problem was due to our packaging and not related to FedEx. You claimed we placed an open bag inside the box. 5 December, 5:13PM - You emailed again asking for an update. At this time FedEx had not completed their investigation. You complained the bullets were not in their retail packaging. 8 December, 2:47PM - We replied with an update, stating FedEx had not yet completed their claim. At this time we explained to you the OEM/Bulk item you ordered did not come in retail packaging. It is correctly described on our website. - In your review, you state there has been no response in 4 weeks. Your email arrived 29 November, and today has been 11 business days. I don't know where you are coming up with 4 weeks (20 business days) - Your claim was approved by FedEx on 9 December, 7 business days after they received it, which is well within their timeline for claim approval during the holiday season. - You filed a chargeback with your bank, which was received on about 10 December. When a chargeback is filed, you are signaling to a business you are done dealing with them, or they have become non-responsive. You have taken your money back, and our service to you is complete. We have policies in place, and we follow them. We wish you would have been more patient as we initially asked, but our answers did not satisfy you, and for whatever reason, you did not trust our responses. In the 10 years we've been in business, we have never intentionally left anyone hanging in these situations. Customers have, however, tried every scam (friendly and not) in the book to get something they didn't pay for. This is the reason we have a claims policy and process to follow. We are sorry you had such a terrible experience with us, and we failed to satisfy you. Best of luck in the future.

Posted 4 months ago

“Came with the wrong gas block. Customer service has not responded bac to my email yet.”

Helpful Report

Posted 5 months ago

“I ordered the Aero Precision enhanced m-lol handguard from Arm or Ally. It came with no barrel nut. Nowhere during the ordering process nor on the website did it ever indicate that it came separate. When I emailed Arm or Ally the only responded that the handguard doesn’t come with one. When I replied stating that their website never indicated that they never returned another message again. The barrel nut cost me an additional $50 plus shipping. I would never recommend this company if this is the way they are used to doing business. Their lack of communication and their lack of purchasing information in addition to their failure to care after they had received the money they were after shows their true heart. DO NOT DO BUSINESS WITH THIS COMPANY”

Helpful Report

Posted 7 months ago

Dear Oasisfirearms.com, We received your email on 9/4 stating that your order contained no barrel nut. We responded to you 4 hours later, saying, "Hello, a barrel nut is not included with that handguard as it's designed to be used on the M4E1 upper, which has an integrated barrel nut. It can be used on a standard AR15 upper receiver, but it will require the purchase of a BAR barrel nut. We carry them on our website. https://www.armorally.com/shop/aero-precision-ar15-bar-barrel-nut/" You replied back the following: "I guess my point is at no time on the page for the handguard nor at any time during the purchase process or on the invoice is it indicated that this handguard does not come with a barrel nut. This has now set me back and caused an inconvenience with my company and customer service." The product description states the following (and includes a link): "Are you attaching this handguard to a standard threaded upper receiver? Make sure to purchase an Aero Precision BAR Barrel Nut. Aero handguards use the BAR interface and do not work with a standard barrel nut. No additional pieces are needed if you use our M4E1 Enhanced Upper Receiver." Additionally, the photo for the product is correct and does not show a barrel nut. On 9/14, you made another purchase for the BAR Barrel Nut, which cost you $30.04, 25% off the MSRP, plus $7.99 shipping for $38.03, not "50 plus shipping", as you claim. Ultimately, even after your oversight, you saved 22% ($179.43 after shipping and your selected insurance & signature delivery) over buying these items directly with the manufacturer. We do not have an issue taking a 1-star review if we provide poor service. In your case, and your service to your customers, you did not take the time to read the product description as we took the time to describe the item in text and photos adequately. Instead, you leave a very misleading review to smear a business in your own industry that has historically (3 orders) provided you with very prompt service in both customer support and shipping departments in every instance.

Posted 6 months ago

“Order the sct frame on Aug 14th. On Aug 28th I submitted a ticket and they said they where sold out (even thou auto message says if u add to cart it's 99.99% in stock). Week later it says in stock but didn't ship. Next ticket I asked why. They shipped acouple hours later. Then next day they sent condescending message saying they shipped it yesterday. Horrible service and will never buy from them again”

Helpful Report

Posted 7 months ago

Hello, you first emailed on the 31st of August. We responded back to you the same day, letting you know your item was on backorder which we politely explained to you in our reply, stating more would be in stock the following week. You emailed us again on the 6th of September, (3 business days later) the same day we shipped your item. We replied to you on the 7th simply letting you know your item shipped the day prior, and provided you with a tracking number. Here’s our exact response: Hello, It shipped out yesterday: https://www.fedex.com/fedextrack/?trknbr=783414084186&trkqual=2460194000~783414084186~FX We’re unsure where you felt our extremely simple message back to you was condescending. That couldn’t be farther from the truth. If a refund was something you wanted, all you had to do was ask. Sorry we were unable to satisfy you.

Posted 7 months ago

“I ordered this product over 3 weeks ago and have still not received the package despite reaching out to the company to alert them. They do not have a phone number to contact only emails. Their email response asked me to continue to be patient. The next correspondence I received was an email asking me to rate my products. The link on that email to alert on non-delivery sent me to a non-active page. At this point I can only say that I do not recommend working with this company.”

Helpful Report

Posted 8 months ago

Hello, your order was placed and shipped the same day on 5 July. We just checked the tracking and it shows it was checked into KY on 2 August. We're unsure of why there was a delay. If you've not received your package, simply contact our customer support so we can assist you.

Posted 8 months ago

“I did not receive my order”

Helpful Report

Posted 10 months ago

Hello,FedEx has made three attempts to deliver your package. Each time nobody was available to receive the package or the businesses was closed. The carrier has sent your package back to us. Contact customer support to resolve.

Posted 10 months ago

“I was charged for a service I didn't ask for.”

Helpful Report

Posted 11 months ago

Hello, Signature required is defaulted to on in our checkout. If you do not want this service, you simply uncheck the box at checkout.

Posted 9 months ago

“Horrible experience with this company. I will not buy from them again.”

Helpful Report

Posted 11 months ago

Hello, You contacted us on 2 March, stating an issue with your slide. Through several emails with you, including photos, we determined you had a Gen 4. Our product description clearly states the compatibility with Gen 1-3 only. We provided you with an RMA to return the item. To date, we've not received your return nor have you provided the tracking number requested on 17 March. As I look through the order history, your order shipped the same day, delivered 3 days later, and we responded to all of your emails either the same day or the next business day. We're confused as to why you rated us a 1 star and claimed your experience was horrible. Please share with us what made your experience horrible. We take feedback from our customers seriously and look for ways to improve our service.

Posted 11 months ago

“Can't give a fair review right now. The two AR10/308 Bolt Kits I had to return . You should have received them April 17. Have not heard from Butch whether he is going give a refund or whatever.”

Helpful Report

Posted 1 year ago

Hello, your items were returned, and processed and the refund was issued. We're a small team, and these things take a few days to process. Our return/refund policy is posted, and emailed, to include estimated timelines to ensure customers are informed of the return process.

Posted 11 months ago

“My shipment was lost at the first fed ex office and have tried to get in contact with arm or ally but only able to email as I haven’t found a number to call, I have not heard from them and would like the parts I have ordered about a month ago, I would like an email from them to get this straightened out Luke”

Helpful Report

Posted 1 year ago

“I never received the product ordered. Butch started an inquiry with fed ex but I haven’t heard anything in almost a month. Tried to find a customer service number but to no avail. Would appreciate a response!”

Helpful Report

Posted 1 year ago

We opened a FedEx investigation. FedEx states the package was correctly delivered to your address with photo evidence. Where you opted-out of signature delivery, it appears the package may have been stolen after delivery, something we, unfortunately, do not cover. We emailed you on 2 March with an offer to which you've not replied. Please check your email.

Posted 1 year ago

“You made it hard for to get my part.im still fighting to get my part. I don't have any felonys or a creminal back ground and i was denied my part.now im waiting on my letter to see why.It's stuped because i had a gun in my name before now Im just fucked for my part and i don't know what to do but wait to see why i was denied by them.No will never recommend any one to you because i woulded want the to lose money like i did.”

Helpful Report

Posted 1 year ago

Sir, you ordered your part on 7 March and it was delivered to your FFL on 9 March. Your failure of a background check has absolutely nothing to do with the quality of the part you received from us or the service we provided you. We have nothing to do with your background, or qualifications to possess a regulated item. If you are unable to pass a background check, contact your FFL and request to have the item sent back to us for a return.

Posted 1 year ago

“I have no issue with Aero Precision products, they have always been exceptional. My issue is with Arm and Ally. I ordered three Aero Precision Receiver Sets. I did not receive "Receiver Set" but received separate pieces. Contacted customer service with no reply. I'll take my business elsewhere in the future.”

Helpful Report

Posted 1 year ago

We apologize for your dissatisfaction with the product you received. It's important to note that in the current manufacturing landscape, approximately 99% of upper and lower receivers are not produced as a matched pair. These components are typically not made using the same machinery or cut from the same piece of material. Aero Precision does offer these components as a set, packaged in a single box, and that's what we generally send out when they're in stock. However, if they are unavailable, we will ship them in two separate boxes. It's crucial to emphasize that there is absolutely no variance in the quality of the individual components you receive. The advantage of ordering them as a set lies in a slightly reduced price, but it does not affect their compatibility.

Posted 5 months ago


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

Arm or Ally Reviews