Name: Arm or Ally
Address: 1021C Technology Drive, Indian Trail, North Carolina
Rating: 4.88

“You would think, a company owned by veterans would offe a military discount--Theydo not Signature required was added, I assume I missed it, but anyway the product arrived and FedEX left it on the front door. I con5acted Atm or Ally--so sorry Fedex shows signed and they won’t refund the charge. Being a 100% disable vet I would have expected a little better service. Maybe I'm being picky, but I chose them for the veteran affilation, guess I was wrong. I'll spend my money elsewhere”

Helpful Report

Posted 1 week ago

Thank you for your feedback. We’re a veteran-owned business, and we genuinely appreciate the service and sacrifice of our military community. While we don’t offer a specific military discount, our pricing model is designed to be accessible to everyone—we consistently price our products below market and manufacturer retail. In this case, your item was priced lower than the manufacturer’s site, shipped the same day, and delivered to your doorstep in two days. Regarding the shipping issue: your order was sent exactly as requested—with signature required. According to FedEx, the package was signed for. We understand how frustrating delivery issues can be, but once the package is in transit, we rely on carriers to follow through on their commitments. Our goal is to treat all customers with the same level of fairness, transparency, and prompt service—regardless of background or status. We’re proud of the service we provide, and we stand behind how this order was handled from start to finish.

Posted 6 days ago

“The tool craft bolt I bought works great! However, this review is How ever for the customer service of arm or ally. After purchasing many products from them including a ballistic advantage bolt for ar10 I ran into issues. Said bolt in description was rated to work for 308, 6.5, and another caliber. However due to the fact 6.5 creedmore is more high pressure than .308 the cartridge and with this bolts firing pin hole being to large it caused primers to blank. Upon figuring this out I reached out to arm or ally to receive a refund or at minimum store credit. There response was no. Arm or ally severely disappointed thought you a honest company and recommend you to friends. Will no longer be a customer if problem is not resolved”

Helpful Report

Posted 11 months ago

We appreciate you taking the time to share both your positive experience with the Toolcraft bolt and your concerns regarding the Ballistic Advantage bolt. We understand how frustrating it can be to encounter unexpected issues—especially when you're relying on a product description. To clarify for others reading, the bolt in question was accurately described per the manufacturer’s own specifications. While 6.5 Creedmoor and .308 share a bolt face, 6.5 Creedmoor can exert higher pressures, and compatibility can vary depending on other build variables. That said, we always want our customers to feel heard and supported. While our return policy doesn’t allow for used components to be refunded, we’re happy to re-review the situation to see if there’s any additional way we can assist. If you haven’t already, please reach out directly to our support team with your order number and details. We’re committed to transparency and fairness, and we’d appreciate the opportunity to find a constructive resolution.

Posted 6 days ago

“THESE GUYS ARE A COMPLETE RIP-OFF. MISLEADING PICTURES ON THEIR WEB SITE. TRY TO RETURN SOMETHING AND READ ALL THE REASONS YOU WILL NOT GET A REFUND!!!”

Helpful Report

Posted 1 year ago

Sir, You placed your order on 6/13, and it was delivered on 6/18. On 6/22 you emailed us stating the following: Your Email: "When I placed my order there was a picture of a complete 9mm Cartridge. I was completely surprised when Opening the box to see 9mm projectiles only. While looking at your site today there’s a picture of the projectile itself minus the casing. I’ve never reloaded any ammo and wouldn’t have ordered just the projectiles. I purchased 500 Rounds of this ammo from Academy Sports and was well pleased with the accuracy and no issues with misfires or anything. I shoot on average 1500 to 2000 rounds a month" Our Response: If you'd like to return them, please go to support.armorally.com/new. If ever you have a question regarding a product, just email us. We've never had a photo posted showing completely fully loaded ammo on that product page, and it states on the product page, "This is not loaded ammunition". ------- Thank you for taking the time to share your feedback. We apologize for any confusion regarding your recent purchase. At Arm or Ally, we strive for clarity in all our product descriptions and images to ensure our customers know exactly what they are ordering. We understand from your review that there was an unexpected discrepancy between what you thought you were purchasing and what you received. I want to clarify that our website has never displayed images of fully loaded 9mm ammunition for the product you purchased; the listings have always shown and described only the 9mm projectiles. Additionally, our product page explicitly states, "This is not loaded ammunition." We are committed to providing our customers with the highest quality products and the best possible service. Part of this standard involves certain policies that help us manage returns efficiently and keep our costs reasonable for all customers. Where this product was correctly described and shipped to you without damage, our 15% restocking fee applies and covers the credit card processing fees (6% - 3% for the purchase and 3% for the refund), and labor involved with the inspection, handling and inventory management to ensure they remain in perfect, sellable condition. This fee helps us maintain competitive prices by offsetting the administrative expenses incurred from returns and encourages careful order review to minimize these occurrences. We appreciate your understanding and are always here to assist with any questions before placing your order.

Posted 1 year ago

“Product advertised and sold as a complete upper. Does NOT include a bolt carrier group or charging handle. Upper is not complete. Would not recommend this company.”

Helpful Report

Posted 1 year ago

Hello, The product you ordered does not include a bolt carrier group or a charging handle. This is stated in bold red text in the product description. The image is also correct as it does not show either of these items. Our listing is mirrored from the manufacturer. If you had any additional doubt you could have contacted our customer support team, we are very responsive to our customers questions. If you are still dissatisfied with the product or service you received you’re welcome to contact us to initiate a return. We did have these products available to you at 28% less than the manufacturer who was out of stock, and $15 less than the next cheapest online retailer. Your order shipped immediately, delivered 3 days later and we responded to your emails with a thorough response in less than 1 hour. We’re sorry if our standard level of service was not to your satisfaction. If you need to start that return, reach out within the next 14 days.

Posted 1 year ago

“I hate this thing. Dissapointed i bought it. Not sure why magpul selles it, it does not feel remotely good in the hand.”

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Posted 1 year ago

“"Complete upper" did not come with a c-clip - the dust cover popped right off upon opening the package. No c-clip in the box. I emailed "Arm or Ally" and never received any response. You can't even make an account on their website... 👎👎👎👎👎”

Helpful Report

Posted 1 year ago

Thanks for your feedback. We’re sorry to hear the C-clip on your dust cover was missing or came loose in shipping—that’s definitely not typical and should’ve been an easy fix. For those reading, the C-clip is a small retention piece that can be reinstalled in seconds, and we’re always happy to help walk customers through simple repairs like this when needed. We checked our support system and didn’t find a message under your name or email, but it's possible it didn’t come through. Please reach out again—we answer every message we receive, and we’d be happy to get this resolved quickly for you. As for accounts, we've not allowed them for years. We do not retain customer orders long enough for them to be of benefit to us or customers.

Posted 6 days ago

“Product is perfect, Arm or Ally was pathetic ! Took over 2 weeks to get it, multiple attempts to contact them with zero responses. I understand completely the usps has made some less than stellar decisions to “improve” and are failing miserably but that is no excuse to not respond, and find a different carrier if the service sucks because that directly affects the success of your business and customers !”

Helpful Report

Posted 1 year ago

Hi Joe, Order Placed: Friday 16 February @ 2:45pm Order Packaged: Friday 16 February @ 3:28pm Order Scanned in at USPS: Tuesday 20 February Order Delivered: 1 March (9 business day delivery) At the time you placed your order, we were advertising a Next Day - 3 Day lead time. We met this timeline. https://www.armorally.com/shipping-timeline/ I show two emails were sent to you, one to confirm you order on the 16th and one when your order was scanned in with the carrier on 20 February. At checkout, we present our customers with three shipping options: Economy (USPS), FedEx Ground, and FedEx 2 Day. You opted for the cheapest option, our economy shipping, which includes an advisory informing you that delivery times could be as long as 14 business days. This advisement also recommends customers choose FedEx, as it it the most reliable carrier we offer. We understand FedEx comes at a greater expense which some customers cannot afford or simply do not want to pay for. On Wednesday 28 February you emailed our customer support at 10:28PM and stated: "Either refund me or get it here within 24 hours." Our customer support responded to you at 11:25PM (Less than 1 hour later), stating: "Joe, here's your tracking. https://tools.usps.com/go/TrackConfirmAction.action?tLabels=**hidden for privacy** You chose the economy shipping, and our checkout advised you of a potential 14-day transit time. Your order shipped on the 16th, with 14 business days being 7 March. If you do not receive it by 7 March, please reach out for additional assistance." We have no other emails or communication from you. However, we did have the item you were looking for, an Aero Precision 1" Scope Mount, at a 50% discount over purchasing directly from Aero Precision. We shipped it quickly using the service you requested and advised you of the possibility of a longer transit time. We also provided very timely responses to your email well after business hours. We're sorry we failed to satisfy you, Joe.

Posted 1 year ago

“Only received 68 bullets out of 1000 ordered. So far they haven’t done anything to fix the problem. Strongly suggest looking elsewhere before using this company”

Helpful Report

Posted 1 year ago

Hello, thank you for reaching out to our customer support. A claim was filed and issued to you for the loss that occurred while in transit.

Posted 10 months ago

“You all sent me the wrong parts kit i ordered a LPK and got a upper parts kit instead. Tried to get ahold of you all to no avail. Please email me @ Johnzehnder11@gmail.com”

Helpful Report

Posted 1 year ago

Hello, we have no record of you attempting to contact us. If you still need assistance, please contact our customer support team. Links are found in your original order confirmation. We're happy to help out if we made a mistake with your order.

Posted 10 months ago

“Brass looks good but has very tight necks.running 306 307. Really got screwed around on shipping! Dont think anyone paid attention to my order form , caused 10 day delay . C S sucks. Never will order again.”

Helpful Report

Posted 1 year ago

Hi Mike, Thank you for reaching out regarding your recent Starline 30-30 brass order. I appreciate the opportunity to address your concerns and provide clarification on the shipping process. I noticed that your order was successfully placed on December 30th and promptly shipped on January 3rd to the address specified during the order placement. I understand you contacted our customer support after hours on January 3rd to request an address change. Regrettably, as the package was already in transit, we couldn't modify the delivery address. The tracking information does indicate an approximate 10-day delay, with a delivery date of January 16th. Our customer service team is always eager to assist with address changes received before packages are shipped. While we empathize with any frustration stemming from the transit delay, it's important to note that an error influenced the delay in the address provided at the time of order placement. We strive to ensure a smooth ordering process and recommend carefully reviewing order confirmations to catch any discrepancies before shipping. I'm pleased to confirm that we had the Starline 30-30 brass you were seeking in stock, and we processed and handed it off to the carrier promptly. Additionally, despite your selection of economy shipping (with a typical 7-14 day delivery time), we extended a complimentary upgrade to 3-day FedEx Express shipping for you as a first-time customer. We hope this showcases our commitment to exceptional service. While we couldn't address the address change in this instance, we value your feedback and have noted your concerns about the tight necks on the Starline brass. We will relay this information to Starline and conduct a thorough check of our warehouse inventory. It's worth mentioning that, with newly manufactured brass, neck sizing is a recommended practice to ensure uniformity, especially considering potential transit-related handling. We appreciate your understanding, and if you have any further inquiries or require additional assistance, please don't hesitate to reach out to our support team at support@armorally.com.

Posted 1 year ago

“Online experience was good, shipping was fast. The slide however will not go into battery. I have to hit the back of the slide every time to get it to go fully into battery and fire. Was a waste of a $100.”

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Posted 1 year ago

“Product never arrived”

Helpful Report

Posted 1 year ago

Hello, Your order was received on 3 December, Shipped on 4 December, and shows delivered on 8 December. https://tools.usps.com/go/TrackConfirmAction.action?tLabels=9400111206217851146014 Please check with your neighbors and other residents at your address. If you are missing your package, contact us, and we'll file an investigation with USPS.

Posted 1 year ago

“Ammon arrived in a poorly packaged box, missing 80% of its content. After opening a request to correct a problem, 4 weeks later no resolution or any remediation or even offer to solve the problem.”

Helpful Report

Posted 1 year ago

Hello, Unfortunately, sometimes these heavy packages get banged up during shipping. Here's a timeline of events for other customers to see how this was handled. 27 November - Your order shipped 29 November, 5:30PM - We received your email. 1 December, 11:35AM - We filed a claim with FedEx and provided you with a case number. At the time, we asked you to be patient for several business days for FedEx to investigate and provide a response. 1 December, 7:54PM - You replied, claiming the problem was due to our packaging and not related to FedEx. You claimed we placed an open bag inside the box. 5 December, 5:13PM - You emailed again asking for an update. At this time FedEx had not completed their investigation. You complained the bullets were not in their retail packaging. 8 December, 2:47PM - We replied with an update, stating FedEx had not yet completed their claim. At this time we explained to you the OEM/Bulk item you ordered did not come in retail packaging. It is correctly described on our website. - In your review, you state there has been no response in 4 weeks. Your email arrived 29 November, and today has been 11 business days. I don't know where you are coming up with 4 weeks (20 business days) - Your claim was approved by FedEx on 9 December, 7 business days after they received it, which is well within their timeline for claim approval during the holiday season. - You filed a chargeback with your bank, which was received on about 10 December. When a chargeback is filed, you are signaling to a business you are done dealing with them, or they have become non-responsive. You have taken your money back, and our service to you is complete. We have policies in place, and we follow them. We wish you would have been more patient as we initially asked, but our answers did not satisfy you, and for whatever reason, you did not trust our responses. In the 10 years we've been in business, we have never intentionally left anyone hanging in these situations. Customers have, however, tried every scam (friendly and not) in the book to get something they didn't pay for. This is the reason we have a claims policy and process to follow. We are sorry you had such a terrible experience with us, and we failed to satisfy you. Best of luck in the future.

Posted 1 year ago

“Came with the wrong gas block. Customer service has not responded bac to my email yet.”

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Posted 1 year ago

“I ordered the Aero Precision enhanced m-lol handguard from Arm or Ally. It came with no barrel nut. Nowhere during the ordering process nor on the website did it ever indicate that it came separate. When I emailed Arm or Ally the only responded that the handguard doesn’t come with one. When I replied stating that their website never indicated that they never returned another message again. The barrel nut cost me an additional $50 plus shipping. I would never recommend this company if this is the way they are used to doing business. Their lack of communication and their lack of purchasing information in addition to their failure to care after they had received the money they were after shows their true heart. DO NOT DO BUSINESS WITH THIS COMPANY”

Helpful Report

Posted 1 year ago

Dear Oasisfirearms.com, We received your email on 9/4 stating that your order contained no barrel nut. We responded to you 4 hours later, saying, "Hello, a barrel nut is not included with that handguard as it's designed to be used on the M4E1 upper, which has an integrated barrel nut. It can be used on a standard AR15 upper receiver, but it will require the purchase of a BAR barrel nut. We carry them on our website. https://www.armorally.com/shop/aero-precision-ar15-bar-barrel-nut/" You replied back the following: "I guess my point is at no time on the page for the handguard nor at any time during the purchase process or on the invoice is it indicated that this handguard does not come with a barrel nut. This has now set me back and caused an inconvenience with my company and customer service." The product description states the following (and includes a link): "Are you attaching this handguard to a standard threaded upper receiver? Make sure to purchase an Aero Precision BAR Barrel Nut. Aero handguards use the BAR interface and do not work with a standard barrel nut. No additional pieces are needed if you use our M4E1 Enhanced Upper Receiver." Additionally, the photo for the product is correct and does not show a barrel nut. On 9/14, you made another purchase for the BAR Barrel Nut, which cost you $30.04, 25% off the MSRP, plus $7.99 shipping for $38.03, not "50 plus shipping", as you claim. Ultimately, even after your oversight, you saved 22% ($179.43 after shipping and your selected insurance & signature delivery) over buying these items directly with the manufacturer. We do not have an issue taking a 1-star review if we provide poor service. In your case, and your service to your customers, you did not take the time to read the product description as we took the time to describe the item in text and photos adequately. Instead, you leave a very misleading review to smear a business in your own industry that has historically (3 orders) provided you with very prompt service in both customer support and shipping departments in every instance.

Posted 1 year ago

“Order the sct frame on Aug 14th. On Aug 28th I submitted a ticket and they said they where sold out (even thou auto message says if u add to cart it's 99.99% in stock). Week later it says in stock but didn't ship. Next ticket I asked why. They shipped acouple hours later. Then next day they sent condescending message saying they shipped it yesterday. Horrible service and will never buy from them again”

Helpful Report

Posted 1 year ago

Hello, you first emailed on the 31st of August. We responded back to you the same day, letting you know your item was on backorder which we politely explained to you in our reply, stating more would be in stock the following week. You emailed us again on the 6th of September, (3 business days later) the same day we shipped your item. We replied to you on the 7th simply letting you know your item shipped the day prior, and provided you with a tracking number. Here’s our exact response: Hello, It shipped out yesterday: https://www.fedex.com/fedextrack/?trknbr=783414084186&trkqual=2460194000~783414084186~FX We’re unsure where you felt our extremely simple message back to you was condescending. That couldn’t be farther from the truth. If a refund was something you wanted, all you had to do was ask. Sorry we were unable to satisfy you.

Posted 1 year ago

“I ordered this product over 3 weeks ago and have still not received the package despite reaching out to the company to alert them. They do not have a phone number to contact only emails. Their email response asked me to continue to be patient. The next correspondence I received was an email asking me to rate my products. The link on that email to alert on non-delivery sent me to a non-active page. At this point I can only say that I do not recommend working with this company.”

Helpful Report

Posted 1 year ago

Hello, your order was placed and shipped the same day on 5 July. We just checked the tracking and it shows it was checked into KY on 2 August. We're unsure of why there was a delay. If you've not received your package, simply contact our customer support so we can assist you.

Posted 1 year ago

“I did not receive my order”

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Posted 2 years ago

Hello,FedEx has made three attempts to deliver your package. Each time nobody was available to receive the package or the businesses was closed. The carrier has sent your package back to us. Contact customer support to resolve.

Posted 2 years ago

“I was charged for a service I didn't ask for.”

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Posted 2 years ago

Hello, Signature required is defaulted to on in our checkout. If you do not want this service, you simply uncheck the box at checkout.

Posted 1 year ago

“Horrible experience with this company. I will not buy from them again.”

Helpful Report

Posted 2 years ago

Hello, You contacted us on 2 March, stating an issue with your slide. Through several emails with you, including photos, we determined you had a Gen 4. Our product description clearly states the compatibility with Gen 1-3 only. We provided you with an RMA to return the item. To date, we've not received your return nor have you provided the tracking number requested on 17 March. As I look through the order history, your order shipped the same day, delivered 3 days later, and we responded to all of your emails either the same day or the next business day. We're confused as to why you rated us a 1 star and claimed your experience was horrible. Please share with us what made your experience horrible. We take feedback from our customers seriously and look for ways to improve our service.

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

Arm or Ally Reviews