“what if i told you i bought a car and its mot was done at point of sale you would think well its good for 12 months but no after 12 minutes of signing eng man light of so they agree to fix will be 2 or 3 days 6 weeks later i collect car to have all lights come back on after 12minutes.
you would think that was unlucky! you would be right
but if i said this has happened twice in a row you would think jesus thats really bad
actually this has happened 3 times in a row and im taking legal action.
this is why it happens below
ac buy problematic car from auction or fail to examine a trade in due to concentrating on sale
if a car has warning light they use code reader to knock them out and do not fix fault
they then mot while clear knowing full well they will come back on
they then sell you the car with warranty
they then send you to ac to get work done on warranty and give you hire car from your warranty
which they make profit on may i add
they then claim to do the work but only clear codes for same thing to happen.
I feel sorry for the honest local garage selling quality cars and being rigourously examined for being trustworthy while this multi national company gets away with very very lewd tactics, its so unfair.
My advice
Dont finance a car find a quality low mileage one yourself for half the price with a loan or credit card as finance rates are just stupid now, i think ac will collapse within 5 years.”
“ARNOLD CLARK ARE FRAUDULENT, OLDBURY BREACHED PERSONAL DATA TO RECIEVE DISCOUNTS ON CARS. REMEBER WHO YOU MEET ON THE WAY UP. YOU PASS THEM ON THE WAY DOWN”
“Is there 0 (zero) rating? if yes, I want to downgrade my rating further.
Conversation started for buying pre-registered new car from Arnold Clark South Street Glasgow dealer through click and collect. Oh boy! what a mistake it was...
From the start no transparency in the dealing/conversations. Color of the car was changed , delivery dates were not committed, phone calls and mails went unanswered (each clarification required multiple follow ups), no order form was provided (it came after 3 weeks of reserving the car). Net-net they give you nothing in writing. My bad, in spite of all these, I persisted with them with false euphoria of getting the car soon. How wrong I was!
Final act: On the day of pick up-
1. Committed floor mats were missing
2. Damage to the car (chipping of the paint and visible scratch)
3. Very important- I was asked to take delivery without 'Green slip' or proof of registration change (DVLA provides immediate mailer confirmation of change) and taxation. Answer to my query was simple- this is the best we can do and you have to trust Arnold Clark( as funny as it can get). Glad I walked out of the deal.
Post Script; Now they are not refunding my deposit of £99 (pretense is, we have transported the vehicle to the collection point). But how does Arnold Clark expect the customers to buy the incomplete order, damaged vehicle and more importantly without full paper work?
Beware of;
1. Arnold Clark service and commitment
2. The pre-registered vehicles and the route Arnold Clarke takes to push the stock out without paper work. Driving without proper document is illegal !!”
“It seems to be the way AC work. Bend over backwards helping you to find a car and then if you have any issues with it they don't care. My experience was before I had bought it. Waited three weeks for a car to be delivered from another store and "prepped"
Apparently the store does their own prep because once it arrives at another location they would charge through the nose if anything needs fixing ... Charges it's own company? Sounds legit. Anyhoo, it arrives and there's a broken grill which needs fixing .. despite having been prepped in the previous store 👀 hmm. Whilst being "reprepped" they find the silver button on the handbrake had fallen off. Then when I come to view the car, it has rust on the body, an oil leak under the bonnet, the carpets are all plucked and fluffy, there's no parcel shelf and the steering wheel was completely worn down. The engine sounded dodgy too so I knew I didn't want anything to do with the car. It was a 19 plate and 51000 miles which is sus considering we had lockdown too. So I told the salesman I don't want it and explained why, for him to then say "oh well all that can be sorted"
MAAAATE no thanks. I have more trust in the government than you lot.”
“Bought a car that arrived with faulty windscreen wipers and scratch on windscreen - told not mot failure and they would send windscreen wipers. After 2 weeks an engine fault management light had appeared. I have never dealt with such condescending customer service from the manager of Arnold clark sales team or customer service. They wanted me to drive it over an hour way to be looked at even when a mechanic said I shouldn't. They were rude and talked down to me , I was shocked at their attitude. When I rejected the car I had to pay for transportation and they wouldn't refund my £99 deposit so I was out of pocket.”
“My wife’s wheel fell off at 50mph while taking my daughter to nursery. A independent forensic mechanic has inspected the vehicle and found the wheel hub was corroded and not cleaned when Arnold Clark installed new brakes resulting in the wheel nuts working loose. Arnold Clark showed no compassion or were prepared to except responsibility. Three years later and hopefully we are about to get a positive outcome but PLEASE BE VERY CAREFUL BUYING OF THIS BUSINESS.”
“Sell cars with clearly no mot or service done then refuse to acknowledge the issues.
Took me 6 months of daily complaining to get this sorted.
Then to add to insult, after telling them to remove all my details from their records, my data is stolen. They obv put as much effort into protecting your data as they do the cars they sell. Avoid at all costs, your better to pay a small bit more than buy from these crooks. Staff are also unhelpful and unfriendly.”
“Bought a car from Arnold shark it needed front and back brakes and front disc, and car was not serviced they said it was the oil was black as night took it to a mechanic and he said it should never have been sold like this.I will certainly not be back to any of there garages”
“Reserved a car online at glasgow south st only to be told there was a mixup and car was in Manchester but would be transported up in day or 2 after 3 days cancelled order and requested deposit refund 12 days later got call to say car had arrived.Told salesman I had bought car elsewhere and still waiting deposit.I have bought 2 cars from Arnold Clark in past but wouldn’t buy from them again.”
“I bought a Suzuki Swift for my wife and son from Arnold Clark in Chesterfield last year and got 2 years free servicing and MOT's. Car is excellent and have no issues with this.
Issue I have is I took the car to Arnold Clark Ford in Shiremoor for the service and MOT on the 21/04/23 and it failed the MOT on a few points, however let me give a background to the weeks leading up to the MOT.
04/04/23 passenger side suspension replaced by Audi Silverlink - when it was replaced I asked the technician to check both sides to see if both needed doing - I was told driver's side was perfect.
14/04/23 car had a product recall at Suzuki Silverlink - this had been booked in for a while, I asked them to do a full check on the car as it had an MOT the following week and I wanted any work completed before it went for an MOT if it did need doing. Car was perfect apart from slightly rusted brake pipes that would need replace within 12months.
21/04/23 - car went to Arnold Clark for the MOT in which I got a call to say the car had failed on suspension and brakes and numerous advisories which they recommended should be changed, tyres, etc. I knew this was rubbish as I had all of them checked out the week before but Arnold Clark wanted £740 to put it right!!!! I was told the suspension on the drivers side was detached and it was dangerous and they wanted £398 to replace. Just so happens that my son who is a trained Audi technician came straight to my house to check it and the suspension was absolutely fine!!! They did not even pick up on the brake pipes even though they said Suzuki did not do a full check - Suzuki did confirm they did carry out an in depth check as they would have wanted to do the work.
I told Arnold Clark not to do the MOT as they I knew what they were saying was incorrect and they were trying to rip people off.
26/04/04 went to Audi for the MOT and it passed without one advisory. I even handed in the list of jobs that Arnold Clark said needed doing and I was told they checked in detail and there was not one issue with what they said needed replacing.
I offered to take the car back for them to have a look at which I did but they wanted me to leave it with them as I could not go in the garage and there was no way was I trusting this garage with the car.
If anyone is taking their car here please beware of what they are trying to do - I was only aware of all of the points as it had all been checked in the weeks prior to it going here. Alot of people may have just told them to carry out the work as people work on trust but these guys can not be trusted.
My view is they were just trying to take advantage and rip me off and the way this was handled with the service manager left a lot to be desired as she was not interested in what had been carried out prior.”
“It truly beggars belief that this bunch of fools carry 4.6/5 stars on this site.
Their incompetence is as deep as the ocean and as massive as space itself.
Since signing on the dotted line for my otherwise brilliant Peugeot 208 GTI I have never been more ignored, fobbed off, or downright confused by any other companies ability to be so RELENTLESSLY useless. Their aftersales is shocking. No one returns calls even for basic warranty work. It’s basically a case of ‘buy the car and eff off!’
In the 15 months of owning my great car the only ball and chain has been AC and their hopeless business. They have my money now but once paid off I will always aim to stay more than 1000 miles from their dealerships. I live in regret on a daily basis.”
“Problem with air suspension valves and they dont cover, told me was only consumables they dont cover,, utterly useless do not buy far better warrantys out there”
“I don't want to bother you with specific information about my experience. All I want to say is if you bought a car from Arnold Clark and you need help under the warranty, expect for zero help from them. They will avoid your phone calls and ignore your emails. After many times to get in contact with them, I ended up repairing the car at my own cost. The only reason I chose Arnold Clark was the long time trade and I thought it's a reputable company. But I couldn't be more wrong. If you want to avoid disappointment please make yourself a favor and don't give them your hard earned money. I also advise my family members, friends, acquaintances, co-workers, neighbors to avoid them at all costs. Maybe there are some honest people within Arnold Clark company, but the company management is way below expectations. Especially in Volvo Inverness branch. My honest advice for you is make yourself a favor and stay away from them.”
“ABSOLUTELY POINTLESS WASTE OF TIME!!! Found the perfect car spoke to sales person and was sent personalised video of car which was exactly what I wanted so reserved it with the £99 payment which apparently secures car for 48 hrs while waiting to secure finance. Rang back less than 24 hrs later for update only to be told they have just sold the car to someone else.. I still have the car reserved. I forwarded all the confirmation and emails. They just dont give a $hi@. Do yeself a favour and find a better dealership who value their customers.”
“We have had excellent service in the past, but oh how standards have slipped!
If you are to entertain buying a car from Arnold Clark Warrington please make sure you sit and read every last bit before signing anything, even if it takes all day as they say to you "sign here as its only what has been discussed" No please go and read.
They rush you, then pass you to a less competent person to finish the paperwork.
Do not purchase the extended warranty, or the service & mot.
Never will we go near this organisation ever again.
Very expensive lesson to learn.
Please don't be the next victim.”
“I’m stuck in the middle really, Buying the car was pretty easy it did take them 2 days to contact me to say the finance was in place etc, the car then took 4 days till I saw it had an mot on it and 12 days until it was delivered to my local branch so in total from calling and giving the go ahead to reviveing the car was 18 days which is a very slow process. I called for updates on multiple occasions and had no response or contact back, I got to the point where I thought the car might come it might not who knows and didn’t really care it sort of sucked the fun of buying a new car from the deal.
I asked them about 3 advisories that was on my cars mot and they said they’ll of been done and I’ve had the car checked and they haven’t been done, called the branch and they said they’d get back to me no response for 3 days so called again no response for 4 days in the end I’ve travelled 3 hours to speak to them and they said advisories are advice and don’t need to be done and they won’t do anything about it but tried to give me a quote from servicing department to pay for them out my own money.
I wouldn’t shop here again the preparation of the vehicle was rubbish and the lack of updates and communication from the sales team is the real issue here I wouldn’t of even been looking at the mot advisories if they actually kept in touch with me throughout the process.”
