“Having booked well in advance for our car service and courtesy car , we arrived today only to be told no courtesy car available. Not good enough when I am unable to walk any distance as waiting on a knee replacement . We were told we could just sit and wait”
“I was sold a car in august after a week I rang to say something wasn’t right
The head Gasket had gone and corrosion on break pads! Luckily I noticed in my 30 day warranty.
The car clearly was not checked before it was sold to me!
They have had my car for 3 weeks and now I’m not getting any call backs or answers
Do not buy a car from Arnold Clark they are clearly not committedf to treating customers fairly!”
“I booked my Fiat 500 into Arnold Clark Whitehall Road Leeds for its routine second year service and both booked and checked in on - line . Upon arrival at the Service Reception I was informed that there was a back-log of twenty cars in their workshop and it would be late afternoon 4-00 pm onwards before my car would be ready for collection . Normally the car would be ready mid day hence the car was booked in for service at 10-00 am . Apparently a shortage of technicians . I explained to the lady receptionist that if I had been informed prior to my visit my Wife would have followed me down in her car . Also I had a Doctors appointment at 2-30 pm which unfortunately I had to cancel due to the service time situation . The receptionist offered to re-book the service for the 8th November but I explained that it was not convenient . The receptionist did not even offer to try and bring the service forward or a lift into the Leeds Centre , which meant a twenty five minute walk into Leeds . Surely there should have been some form of flexibility shown on the receptionist part , after all they are the first line of contact . Therefore I was marooned in Leeds awaiting confirmation . At 11-55 am I received a text message that my vehicle was going through the service process and at 12-55 pm a link with the health check but no estimated time of the service completion . Having not received a further message I made three attempts to speak to the service desk but they failed to inform me when the service would be completed . Therefore at 2-15 pm I decided to make the 25 minute walk from the Leeds centre to Arnold Clark . I arrived at 2-40 pm and spoke to the receptionist and was informed that she was awaiting both the keys and paperwork for my Fiat . Therefore was informed to have a seat in the waiting area . After a period of 15 minutes I once again approached the receptionist for an update and she eventually got up from her seat to chase up the workshop . Not at all impressed with the manner in which I was treated by your service desk . Eventually I received the car key and paperwork at 3-15 pm . I was informed that my car was parked in your front car park . The technician had left the protective cover on the seat and floor mat which I had to dispose of prior to driving the car . The inside of the car had not been valeted and on the upper doorsill there were black rubber marks which I was able to remove . Therefore the lack of customer care and attention to detail has on this occasion let Arnold Clark down .”
“I’m never buying a car from Arnold Clark again. They are just cheats.
Bought a Toyota Yaris on PCP for my fiancé on the 5th of September and it was valued at £16,348. I’m certain the value of their cars are over inflated because ONE MONTH and ONE WEEK later, I found a bigger car because this one is quite small and wanted to go for it. Apparently the car is now valued by Arnold Clark at £13,279. How is this possible? If this was after maybe 2 years then it might be believable. But after 5 weeks the car has lost that much value, so I basically have to cover £4k of my own money to settle the finance because the settlement figure with VW finance company is £17,300. The same thing happened with my own previous car from Arnold Clark and the car “lost value” of over £2k in less than a year. This is surely a scam.
Absolutely ridiculous!!”
“All was very simple to follow on line, which is good for me.
On arrival I met Phil, who was very nice. He was very professional at all times. I felt at ease with him.
Very helpful. Thank you Phil 😀”
“Wonderful friendly people who will sell you the car if your dreams. They'll be your best friend as you sign the form and drive away.
Do not under any circumstances go back. They will ruin your car. They will charge you twice for the same part, refuse your warranty claim and leave your car unlocked outside for weeks with a flat battery flat tyres and covered in leaves and bird dirt.
They'll send you sarcastic emails and customer services will simply ignore you.”
“Honest,reliable, diligent, polite professional and most honest&understanding
And a shout out especially to Kieran Newsome products genius absolute topman to have done the deal with thank Huddersfield Arnold Clarke”
“I dealt with Ben Savage from the Carlisle Branch. He was very professional and easy to approach, nothing was a hassle for him to sort out. There was no issues when purchasing my car everything went smoothly. Ben explained everything and he was not pushy in any way.”
“Booked my car in to diagnose a knocking noise - they told me the front steering rack needed replacing - cost of £1,000! Had no option but to book it in to get done. On the day another mechanic took the car and can back 10 minutes later to tell me it was done- all he did was tighten 2 bolts! It’s been great ever since - even passed an MOT! Arnold Shark!😡”
“Bought a 2018 mustang from them was told it had service history. When I went to pick it up was told " oh it was on passenger seat someone must have moved it we will get it sent out to you" 1yr later after many calls and emails told we don't sell used cars with service history we only try to get it. Thst was from there Customer service team! Absoluty shocking £28.500 for a mustang with no service history they seen me coming!! Avoid at all cost any dealing with this group they really don't give a toss after you sign the papers.”
“very poor customer service
I purchased a car from the Glasgow branch in July of this year, during the enquiry stage as we had only seen pictures of the car we were offered the car to be delivered to our nearest branch at the cost of £100 (non refundable) for us make our decision on if we wanted it or not. upon arriving at the Wolverhampton branch we were informed that the car had already been sold to us and we needed to make payment. we were not even allowed to test drive first.
during the sale process, we enquired about any form of discount (not unusual to ask) we were informed by the manager that nothing can be done on the price but once purchased they would give us cashback in the amount of £200. we waited for two weeks as that was the waiting time for the cheque to be posted. we received no cheque. we called the branch to be told that someone would call us back, after several attempts finally the person we were dealing with called back only to be told that it was the accounts departments problem and they will sort it out. this was repeated 6 to 7 times with the same answer being given and still no cheque.
This is not something you would expect from a company like Arnold Clark. i will not be dealing with this company again and will ensure to let others know of my extremely bad experience with your customer service (or lack of) very disappointed.”
“The car has been in there work shop for 9 weeks they are rude can’t get a engine for it won’t give me a curtesy car unless I pay for it from Arnold Clark rental. To part exchange the car it will be basically at scrap value as they can’t get the engine, they have ordered it from an Arnold Clark dealer and not searched other companies. One manager told me to by a runabout to tide me over until mine is fixed . I am paying £321 for the car £80 insurance and £16 per month tax and they think I can afford to have a runabout! I’m a carer but I’ve have to give notice to my employer as I need a car for work. I’m stuck! My mental health is shot
Please think twice you may have to pay alittle more but you are safe.”
“Took my car to Arnold Clark (Vauxhall) London Road Mt Vernon, Glasgow for an MOT as it was included when I bought the car last year. Was told my car failed the MOT and it would cost £725 to repair. Was very disappointed as only got the car last year but then started hearing stories of how Arnold Clark rip people off during MOT’s. Took my car to another garage who quoted me £100 for repairs. I was advised the stuff that Arnold Clark were saying was wrong with my car wasn’t even true. I doubt I will shop with this company again. Don’t trust them for your MOT”
“If you have any sense DO NOT BUY A CAR FROM ARNOLD CLARK I bought a car in January 23 paid £18000 cash and I do NOT FEEL SAFE in this vehicle as a community nurse I need a car to able me to carry out my nursing duties and often take patients in my car which I do not feel comfortable doing in this car😡😡the car has been back into Arnold Clark several times just after purchasing this as the left wing mirror was broken and facing downwards which left me driving a car that was a danger to me and others ARnold Clark had this 4 times to repair on the first occasion I was told it was fixed left the garage went out to car and it was still not working when I went back in I was told oh they “thought they had fixed it” then the next time they had it in all day only to be told they need to order part,then they had it in again and then contacted me to say oops wrong part ordered so had to go back a fourth time,I also asked Arnold Clark to check the brakes every time they had it in (4) they said they had checked them then when I spoke to head office I was told they were checked on 1 occasion yet more lies from ARnold Clark I have written to head office and said I wanted to use my right to return this vehicle as I feel unsafe in it,I was told that because I had allowed them to fix it then I could NOT use the right to return this car I have now wrote to Mr Hawthorn at Arnold Clark and sent letter recorded delivery after several weeks I still had not got a reply so contacted then again to be told they did NOT receive my complaint (funny that as it was signed for by member of stake in ARnold Clark,so I forwarded them a copy by email, I had to contact again and then yesterday I was told to book it into an Arnold Clark and have it checked again😡😡😡This has now been going on for months, also explained that when on motorway and go over 60mph it starts to shudder I honestly wish I had never purchased this car from Arnold Clark,The only reason I bought this car is because my car was hit by a fallen tree with my daughter very nearly being killed as a result,and as a community nurse I had to purchase another car as soon as possible to allow me to carry out my job,I have explained all this several times to Arnold Clark but they don’t care I will never buy another vehicle from Arnold Clark again 😡😡😡😡”
“I had a small problem with my brand new sandero drivers door was catching when opening and marking paintwork slightly went to a c dumbarton was told it was a body problem and I would have to contact a c glasgow they told me l should have been refferd to a warranty clark as dumbarton sold me the car back at dumbarton they told me this was not the case all this without anyone looking at the car on the other hand sales staff did try to help”
“Wow wow wow stay clear of these crooks
Sold me a mazda cx5 1 month later clutch goes
2 months later dpf needs replacing
1600 pound not covered with auto care
Loads of advisers on my mot
0 on the last m.o.t
Stay clear plz”
“Please avoid buying a used car from these 1970s style cowboys purchased last September from kirkcaldy branchcost £6540 has now had more than than that spent on repairs if it had been properly checked in beginning most of those would have been picked up last repair cost £2000 and within 3 weeks had to take it to an independent garage took fix broken part that arnold clark had fitted. Looking at other comments shouldn't there be a media investigation and exposure of what has to be a scandal so many people ripped off by this garage I'm going to find out if there is a group we can form to highlight our issues as a way to ensure maximum publicity to save others being subject to their worst nightmare of a bunch of cowboys who have no appreciation of the stress they put people under selling them rubbish vehicles this should be in the papers”
“I must admit that my current state of mind is far from calm. I find myself compelled to reach out to you once again, burdened by the immense distress and profound impact this ordeal has had on my mental health and overall wellbeing. The situation with your Preston branch on Hartington Road has left me deeply disillusioned and agitated, as they continue to evade their responsibility, disregarding the indisputable evidence in the comprehensive AA report.
Since the inception of this distressing car purchase, I have endured sleepless nights, plagued by anxiety and frustration. The constant uncertainty and stress surrounding the faults in the car have taken a severe toll on my mental health, leaving me emotionally drained and physically fatigued. The inability to find resolution and the lack of empathy from your staff have left me feeling isolated and abandoned throughout this disheartening journey.
To reiterate the facts of this dismaying experience:
On 26th June 2023, I excitedly purchased an Audi A5 Sline - Quattro, envisioning a seamless driving experience.
However, within the first week, my enthusiasm was quickly replaced by distress as a litany of alarming faults surfaced, leading me to seek a diagnosis from a reputable local garage. Their findings, which I will also attach, confirmed the gravity of the issues, further intensifying my emotional turmoil.
The car's critical components, such as the gearbox, rear bumper, improperly sealed shark fin, and rattling offside heat shield, were found to be significantly compromised, rendering the vehicle unfit for safe and enjoyable use.
Given the blatant misalignment of the bonnet and the substantial faults uncovered, it is evident that the car was misdescribed, leading me to believe that I have been misled in this transaction.
The most distressing incident occurred on the evening of 24th when the car suddenly lost power, accompanied by an unsettling anti-lock brake system error (amber) warning. This terrifying experience, coupled with the uncertainty surrounding the car's warranty coverage, further exacerbated my mounting anxiety and emotional distress.
Since then, my mental wellbeing has suffered immensely, as I grapple with the burdensome process of seeking a resolution. The lack of assistance from your staff and the dismissive attitude towards the AA report have left me feeling abandoned and unheard. This, in turn, has led to sleepless nights and persistent feelings of helplessness and frustration.
In light of this dire situation, I urgently demand a swift and unambiguous resolution, including an immediate refund of the finance amount. Furthermore, I insist on the reimbursement of the £80 fee for the private registration transfer, as this only adds to the distress I have experienced throughout this harrowing process.
I implore you to approach this complaint with the utmost empathy and urgency, recognizing the profound impact it has had on my mental health and overall wellbeing. Failure to address these concerns promptly and sincerely will only exacerbate the emotional toll this situation has taken on my life.
I sincerely hope that you will rise to the occasion and demonstrate the integrity and compassion befitting a reputable car sales company, working earnestly to rectify this grievous situation.
Thank you”
