“SD card for satnav was missing.
Service record book was different from servicing record in car computer system.
Spare wheel had flat tyre with unrepairable puncture.”
“Called Wakefield branch as was interested in a vw golf. Went through p/e quote and was happy to test drive and view the car. I was told on the phone to go through the process of holding the car for a £99 deposit which I agreed as the sales man reassured me that it was refundable if not satisfied after viewing the car. I played with their conning game.
Drove 185 miles to view and test drive the vw golf. I was not happy with the car and told the sales man that I would like my deposit back as per telephone our telephone conversation.
I got a rude answer saying you will not get the deposit back as we have taxed the vehicle, I said to him I would like to speak to the manager. He was going back and forth in the show room wasting time. After a while the manager came and I told him I want my deposit back. He also started to wind me up with excuses, until I showed him a screen shot of t&c which said I could have the full money back before concluding the deal.
He was not happy and snapped,he said to his sales colleague give him his deposit and put the car back on sale.”
“AVOID AT ALL COSTS. MOT for car took over 2 weeks with very poor communications, false promises and don't call back. Charged for work twice with own staff admitting the costs are high. Still waiting to speak to manager and still no car.”
“Why there is so many bad reviews connected to Arnold Clark?!
They must be scums from competition - that was what I thought before I decided to buy my next car from Arnold Clark again as my previous experience was always brilliant.
Unfortunately I was wrong…
I am existing Arnold Clark customer. My previous car was purchased in Arnold Clark. My father in law and two brothers in law also have their cars from Arnold Clark. Everybody were always happy both from cars they selected and service provided.
That was in the past.
I decided to buy a Ford Galaxy Titanium X 2017 from Manchester store (Winsford Vauxhall). I live a far away from this place so based on my previous brilliant experience I decided to relay on videos with car presentation provided by Arnold Clark and get it without personal inspection.
I ordered collection to Nottingham store.
Based on these videos I was sure that only one downside of this car is some scratches on one alloy wheel - I have been reassured that it will be fixed before they send a car out - not as bad I thought - I am taking it!
On my car collection day they showed me where the car is and ask to make a transfer. While I was doing a transfer and paperwork the car has been driven out the store and parked outside.
On my inspection I noticed many stone chips on the bonnet, lots of scratches on plastics inside the car and interior trims.
That’s 5 year old car - all of them will have some scratches, but in my car was a hole in the interior panel next to the floor (diameter 3in!) and 1 inch tear on leather passenger seat!
I never would even assume that it is possible to Arnold Clark to sell car worth £20k with 1 inch tear in passenger seat…
The worst thing is non of the above was mentioned in two video car presentation I received.
From my point of view it has been done in purpose for selling purpose.
I can’t understand how Arnold Clark expect to have a good reviews if they do things like that.
In my opinion it supposed to be fixed before putting a car on sale.
If they can’t repair it or don’t want to it is still fine as far as they will highlight it on video car presentation to allow customers decide if they want a car with such a downside for the price and repair it by it self.
When I contacted my product consultant he said that Arnold Clark will fix a bonnet and passenger seat but unfortunately can’t do nothing about a hole next to a floor or scratches on alloy wheel.
There wasn’t any update since that phone call. When I emailed him a couple of days later, he said he will organise 3rd party company to fix a seat
AND
He also said that he ordered a touch up pen for the stone chips on the bonnet for self application and get that posted out to me if I don’t like how it looks like…
Almost 2 weeks later - nothing has been done so far - no updates at all
My previous experience with this company was brilliant. I don’t know if I was lucky or it got worse now.
One thing I now for sure is to never ever relays on video presentation as they are in my opinion misleading.
Unfortunately if we want to buy a car we still physically need to go and have a look on it and even order a pre purchase inspection check by 3rd party company.
That being said I hope that such reputable (or it used to be) company as Arnold Clark will return to its high service standards in some point in the future so customers will have their piece of mind alternative to buying cars from privet people”
“Me and my partner brought a car from Arnold Clark Westbrom, back in 2020 and made sure we had two years warranty- it’s lucky we did!
Only a few months after having the car we have to send it back to Arnold Clark due to electrical faults. Unfortunately the car broke down again last week but now the car is completely underivable. Since the car has been back with Arnold Clark they have been nothing but unhelpful.
The service manager Ian Higgins told us the car wouldn’t be looked at for atleast a week because of staff shortage and they couldn’t help us with a courtesy car because they don’t have any. To which I cried, I explained I would be unable to work, I would have loss of earning, I wouldn’t able to drive our 18month daughter around and I’m pregnant, which his response was ‘that’s not his problem’. Surly they could help considering they won’t even able to look at the car for another week?
Still now I haven’t had an update and the car has been with themselves since Saturday 2nd and every time we phone they can’t tell us anything new or give us a time scale.
I’ve never felt so stressed and overwhelmed, I’m so disappointed. We chose Arnold Clark because they are a popular brand and we were assured we would be looked after- clearly not.
I advise anyone to stay clear- they’ve taken away what’s suppose to be a happy time of my life enjoying a pregnancy and fuelled it will stress and frustration instead.”
“Purchased and collected a car on the 30th December 2021.
Purchased and collected a car on the 30th December 2021. Drove it for 20 days and a major fault came up on the dash board lost all power steering, electrics. Fault eventually temporarily righted itself after I'd turned it off and back on again. Was very dangerous as I was on the m6 at the time. Called them and they didn't get back to me so tentatively drove it to the branch. Was told it was more than likely the battery. I left my car there as it was undrivable. Next day they called me and said it was a loose connection on the battery. 2 days later the same thing happened again. Took it back and its been there ever since. It went to Ford to have a diagnostic test done. They identified that they the steering rack had gone and that there was an oil leak and it has ruined the electrics and the temperature control didn't work. That was the 5th Feb 2022. I still haven't had my car back. Went into branch to get an update as they never return calls or update and they said the cost of the repair had to be authorised bit they were 80% certain that I would be getting a refund. Next day they called me to advise the repair had been authorised but they didn't know when it would be done. Took me 10 days to get a courtesy car (which is awful,why anyone actually wants to drive an Abarth I'll never know) Had a call on the 31st March 2022 to say that it had been done but the warning light keeps coming on and it had to go back and they promised it would be back 1st April 2022. Had a call today (1st) to be told it hadn't been done as there wasn't a free mechanic. They said it would be Monday. I said I'll pop in on Monday then to collect it to be told we'll give you a call. The saga continues. Got a call at 4pm Monday to sat my car was ready. Advised I would have to collect on Tuesday as they closed as 5pm. Was told that the courtesy car was booked out for 8am on Tuesday. I Advised them that their car would be back by 5pm on Tuesday after I'd finished work and if they'd given me more notice that my car was ready after 9 weeks of having it I probably could of had it back by 5pm. I've done 200 miles in this car I purchased on the 30th December 2021. I shall be seeking compensation (not that any will be forthcoming) and I'll get an independent mechanic to make sure the work they say they've done has been done as tbh I don't trust them. Arnold Clark Oldbury your sales team are delightful. Your after sales are a disgrace as once you've had payment you don't really care as long as the car has
Drove it for 20 days and a major fault came up on the dash board lost all power steering, electrics. Fault eventually temporarily righted itself after I'd turned it off and back on again. Was very dangerous as I was on the m6 at the time.
Called them and they didn't get back to me so tentatively drove it to the branch. Was told it was more than likely the battery. I left my car there as it was undrivable.
Next day they called me and said it was a loose connection on the battery.
2 days later the same thing happened again. Took it back and its been there ever since. It went to Ford to have a diagnostic test done. They identified that they the steering rack had gone and that there was an oil leak and it has ruined the electrics and the temperature control didn't work. That was the 5th Feb 2022.
I still haven't had my car back. Went into branch to get an update as they never return calls or update and they said the cost of the repair had to be authorised bit they were 80% certain that I would be getting a refund. Next day they called me to advise the repair had been authorised but they didn't know when it would be done.
Took me 10 days to get a courtesy car (which is awful,why anyone actually wants to drive an Abarth I'll never know)
Had a call on the 31st March 2022 to say that it had been done but the warning light keeps coming on and it had to go back and they promised it would be back 1st April 2022. Had a call today (1st) to be told it hadn't been done as there wasn't a free mechanic. They said it would be Monday. I said I'll pop in on Monday then to collect it to be told we'll give you a call. The saga continues. Got a call at 4pm Monday to sat my car was ready. Advised I would have to collect on Tuesday as they closed as 5pm. Was told that the courtesy car was booked out for 8am on Tuesday. I Advised them that their car would be back by 5pm on Tuesday after I'd finished work and if they'd given me more notice that my car was ready after 9 weeks of having it I probably could of had it back by 5pm.
I've done 200 miles in this car I purchased on the 30th December 2021. I shall be seeking compensation (not that any will be forthcoming) and I'll get an independent mechanic to make sure the work they say they've done has been done as tbh I don't trust them.
Arnold Clark Oldbury your sales team are delightful. Your after sales are a disgrace as once you've had payment you don't really care as long as the car has gone and you've got a big payment on your sales ledger. They never return your calls, they never answer the phones. It constantly goes back to the sales reception who say they will email them to say that you've called. Which I believe they do.
I was actually told that my repair time would be on an as and when they could fit it in basis as paid warranty customers have priority. My car is still under their 60 day after care warranty but means nothing to them. They eventually booked my car in for repair but I didn't get a courtesy car for another 10 days as they had booked it out to another customer even though I was told there would be a car for me. They don't care that I have to get to work. Arnold Clark if you did proper checks on the cars you sell prior to selling them then perhaps all this would have been avoided
Will I use Arnold Clark again...no would I recommend them most definitely not and I and my family have been loyal customers over the years and even followed the sales manager to this branch as he has sold us cars in the past when he was a just a sales lad starting out. Be interesting to see if what they have done has fixed the problem else this will go further.
SO PLEASE AVOID ARNOLD CLARK AS THEY DO NOT CARE ABOUT ANYONE. Get Outlook for Android Drove it for 20 days and a major fault came up on the dash itself after I'd turned it off and back on again. Was very dangerous as I was on the m6 at the time. Called them and they didn't get back to me so tentatively drove it to the branch. Was told it was more than likely the battery. I left my car there as it was undrivable. Next day they called me and said it was a loose connection on the battery. 2 days later the same thing happened again. Took it back and its been there ever since. It went to Ford to have a diagnostic test done. They identified that they the steering rack had gone and that there was an oil leak and it has ruined the electrics and the temperature control didn't work. That was the 5th Feb 2022. I still haven't had my car back. Went into branch to get an update as they never return calls or update and they said the cost of the repair had to be authorised bit they were 80% certain that I would be getting a refund. Next day they called me to advise the repair had been authorised but they didn't know when it would be done. Took me 10 days to get a courtesy car (which is awful,why anyone actually wants to drive an Abarth I'll never know) Had a call on the 31st March 2022 to say that it had been done but the warning light keeps coming on and it had to go back and they promised it would be back 1st April 2022. Had a call today (1st) to be told it hadn't been done as there wasn't a free mechanic. They said it would be Monday. I said I'll pop in on Monday then to collect it to be told we'll give you a call. The saga continues. Got a call at 4pm Monday to sat my car was ready. Advised I would have to collect on Tuesday as they closed as 5pm. Was told that the courtesy car was booked out for 8am on Tuesday. I Advised them that their car would be back by 5pm on Tuesday after I'd finished work and if they'd given me more notice that my car was ready after 9 weeks of having it I probably could of had it back by 5pm. I've done 200 miles in this car I purchased on the 30th December 2021. I shall be seeking compensation (not that any will be forthcoming) and I'll get an independent mechanic to make sure the work they say they've done has been done as tbh I don't trust them. Arnold Clark Oldbury your sales team are delightful. Your after sales are a disgrace as once you've had payment you don't really care as long as the car has gone and you've got a big payment on your sales ledger. They never return your calls, they never answer their phones. It constantly goes back to the sales reception who say they will email them to say that you've called. Which I believe they do. I was actually told that my repair time would be on an as and when they could fit it in basis as paid warranty customers have priority. My car is still under their 60 day after care warranty but means nothing to them. They eventually booked my car in for repair but I didn't get a courtesy car for another 10 days as they had booked it out to another customer even though I was told there would be a car for me. They don't care that I have to get to work. Arnold Clark if you did proper checks on the cars you sell prior to selling them then perhaps all this would have been avoid. Will I use Arnold Clark again...no would I recommend them most definitely not and I and my family have been loyal customers over the years and even followed the sales manager to this branch as he has sold us cars in the past when he was a just a sales lad starting out. Be interesting to see if what they have done has fixed the problem else this will go further. SO PLEASE AVOID ARNOLD CLARK AS THEY DO NOT CARE ABOUT ANYONE. Get Outlook for Android
Purchased and collected a car on the 30th Dec 2021. Drove it for 20 days and a major fault came up on the dash board lost all power steering, electrics. Fault eventually temporarily righted itself after I'd turned it off and back on again. Was very dangerous as I was on the m6 at the time. Called them and they didn't get back to me so tentatively drove it to the branch. Was told it was more than likely the battery. I left my car there as it was undrivable. Next day they called me and said it was a loose connection on the battery. 2 days later the same thing happened again. Took it back and its been there ever since. It went to Ford to have a diagnostic test done. They identified that they the steering rack had gone and that there was an oil leak and it has ruined the electrics and the temperature control didn't work. That was the 5th Feb 2022. I still haven't had my car back. Went into branch to get an update as they never return calls or update and they said the cost of the repair had to be authorised bit they were 80% certain that I would be getting a refund. Next day they called me to advise the repair had been authorised but they didn't know when it would be done. Took me 10 days to get a courtesy car (which is awful,why anyone actually wants to drive an Abarth I'll never know) Had a call on the 31st March 2022 to say that it had been done but the warning light keeps coming on and it had to go back and they promised it would be back 1st April 2022. Had a call today (1st) to be told it hadn't been done as there wasn't a free mechanic. They said it would be Monday. I said I'll pop in on Monday then to collect it to be told we'll give you a call. The saga continues. Got a call at 4pm Monday to sat my car was ready. Advised I would have to collect on Tuesday as they closed as 5pm. Was told that the courtesy car was booked out for 8am on Tuesday. I Advised them that their car would be back by 5pm on Tuesday after I'd finished work and if they'd given me more notice that my car was ready after 9 weeks of having it I probably could of had it back by 5pm. I've done 200 miles in this car I purchased on the 30th December 2021. I shall be seeking compensation (not that any will be forthcoming) and I'll get an independent mechanic to make sure the work they say they've done has been done as tbh I don't trust them. Arnold Clark Oldbury your sales team are delightful. Your after sales are a disgrace as once you've had payment you don't really care as long as the car has gone and you've got a big payment on your sales ledger. They never return your calls, they never answer their phones. It constantly goes back to the sales reception who say they will email them to say that you've called. Which I believe they do. I was actually told that my repair time would be on an as and when they could fit it in basis as paid warranty customers have priority. My car is still under their 60 day after care warranty but means nothing to them. They eventually booked my car in for repair but I didn't get a courtesy car for another 10 days as they had booked it out to another customer even though I was told there would be a car for me. They don't care that I have to get to work. Arnold Clark if you did proper checks on the cars you sell prior to selling them then perhaps all this would have been avoid. Will I use Arnold Clark again...no would I recommend them most definitely not and I and my family have been loyal customers over the years and even followed the sales manager to this branch as he has sold us cars in the past when he was a just a sales lad starting out. Be interesting to see if what they have done has fixed the problem else this will go further.
SO PLEASE AVOID ARNOLD CLARK AS THEY DO NOT CARE ABOUT ANYONE.
Car collected seems OK. Gesture of good will they have extended the aftersales warranty and the new parts are”
“Arnold Clark Complaint
24/11/21
Drove over 1 hour away to collect car from Northwich- to find out when I arrived the paperwork hadn't been followed up and the car wasn't ready
25/11/21
Purchase of car
16/12/21
Complaint made via email after serval attempts to contact via phone call - radio, clutch, brakes, seat belt, smell
16/3/22
Car was finally able to be seen from Arnold Clark Bolton
30/3/22
Car collected from Bolton- still not upto standards, felt unsafe and didn't feel the work had been carried out correctly (which is later confirmed by another AC branch) after having the car for 2 weeks
30/3/22
I made another complaint when I arrived home, unable to keep the car in gear and swerving over the motorway - extremely unsafe to drive
31/3/22
Emails back and forth with Northwich general manager, who was ignorant, inconsiderate and refused to answer my calls- demanding to take the car back for a diagnostic test- at my expense, vile emails with no regards that I have commitments, am a single parent with a disability. Even though I was assured after the car had been in at Bolton I had a right to reject - full of empty
1/4/22
Car collect, reassurance it would be back the same day
Car didn't arrive back, subsequently making me miss childcare opening times and I was unable to go to work- I had loss of earnings and still had to pay the childcare fee
COMFIRMED - Diagnostic came back that the clutched hadn't been drained after having a new clutch and tracking hadn't been done after having new brakes (poor workmanship from Bolton)
But because these are just "adjustments" and not faults I was unable to reject the car for a refund
I rang the general manager again, while waiting/on hold I was told:
He was with a customer
He was tied up on a call
He had to dash out of the office
Unfortunately he had left for the day
This left me extremely frustrated and I was on the call for over a hour
2/4/22
Car return... within one hour of the car arriving back I sold the car at a very big loss because of all the anxiety and stress this had caused me
2/4/22
I requested my money back for the £100 MOT service I had signed in to for next 3 years with Arnold clark as I didn't trust the work that had been carried out and would never return to Arnold Clark - DECLINED as it is nonrefundable
The childcare, the petrol, working arrangements and time have all been at my expense.
Arnold clark pride themselves on a hassle free warranty and this wasn't delivered and I was well within my 30day period of raising any issues
The Car was sold not upto standards with none of the appropriate checks being carried out, at time of purchase and also when in Bolton.
Causing a life threatening condition to flare up.
Discrimination towards myself.
The workmanship carried out didn't resolved issues yet made them worse.
The customer services has been the worst I have ever known from a company.
I have countless more where Mark has emailed separately to our thread and none of his colleagues in the emails. I also have countless emails going back and forth with Ryan the salesman.”
“My brother bought me a scoda 9th feb 2022,driving it 50miles home i couldnt get to 60 on the motorway.
Static Noise screaming from the dash board.
They refused to reject the car. I had a second opinion at a garage Yes elecrical fault needed fixed.
Said garage near me did scoda when it does not.
Store Mgr said no 30 day return they advertise a 60 day hastls free return?
They picked up the car19th march 23rd returned. Winscreen wiper reason for static fixed now I complained of heating broken They have not replied when they said maintenance would get in touch They have not tried to contact me.
Now I am getting legal advice as my consumer rites 2015 say they are breaking the law.
They were given 1 chance to fix this or I can indeed Reject this car.
They simply dont care!”
“Arnold Clark is a disgrace of a company.
They commit to bullying you into a sale. All was going well until I decided to back out of a sale at last minute. My right I’d say …the salesman didn’t agree. His polite voice turned to anger stating all the hard work he had done for nothing. I was left shaken and nervous. I complained and excuses were given. Something needs to be done about this company’s salesmen.”
“If there was a 0 star option, they'd be getting a 0 star. Cannot stress it enough: NEVER ever under any circumstances buy or repair your car at Arnold Clark.”
“Daughter bought a mini from Arnold Clark - after 1 week engine management light came on this has happened 3 times in the last 5 weeks - they have said they cant fix it or do anymore - but happy to buy the car back !!!!!!!!!!! - selling cars with faults they cant fix”
“I don’t think I’ve ever read so many bad reviews about a company of this size! I was on the look out for a dealer to buy a used car and after reading all the reviews it feels like I have dodged a bullet !! For everyone who’s been affected by the level of service or the lack of it at Arnold Clark, please register your concerns/complaints to the Financial Ombudsman for a fair review of the issues/problems you’ve had with the company.”
“Very poor service from Arnold Clark on Royston road branch in Glasgow. They tried to charge me £700 more than was advertised and then said the “ system had the old price in” therefore they couldn’t give me a reduction in the warranty price either. But thankfully I never went through with the deal and got a brilliant deal from an Approved used dealer( not Arnold Clark!) elsewhere. The sales manager was being greedy and lost the deal. Oh and also, the mileage was advertised as being 5000 miles LESS than it was when I went to see the car! Avoid these guys! Go elsewhere!!!”
“It Is Fair To Say That They Only Want To Sell Used Car’s With Finance And Add Ons ? Do The Bare Essential Work Required To Get It Out The Door ASAP ! The Managers Do Not Want To Take Any Come Backs With The Car, One Key Supplied If They Can Get Away With It, Although Arnold’s Clark’s So Called Policy Is To Treat Customer’s Fairly And Supply Them With 2 Keys With There Car ? It Would Appear The GM’S In The Branches Dictate The Policy’s To Enhance There Pocket !”
“Home of the real steal more appropriate traded in kia soul said they couldn't match motorway price as they were selling it at £14498 and I have proof of that now sold to someone for £16498 so two people shafted me and new owner hope they read this they can stick the new puma where the sun doesn't shine won't be back near the place cheers guys lies lies lies you know who you are”
“My wife bought a car from Arnold Clark now on her 4th week of using public transport during this inclement weather, paid Arnold Clark 16k for car which included extended warranty, turns out wasn't worth the paper it was written on,please if you want your family to have reliable transportation do not use Arnold Clark”
“A went down on time at 8 booked my car in for a code 82 and brake clunk got told a few hours ,they put it threw a machine done full work up every time they charged me for top up of fluids normally free got got a call from them to pick it up at 3 50 in the afternoon was told £408 . 80 . Very over priced just not what I was expecting at all disappointed in the price won't go for a repair!”
“Took my car for repairs to Salford branch,having to wait for 3 weeks, it was dropped off on November 20th. And waited till 17th February 22 for it to be ready. Along the way every excuse for delays was given which were not consistent. Worryingly I was told the master technician wouldn't touch it cause he hadn't done that job before. I asked if they would give me a price for the car when the job was done , they made me an offer which they would not honour, and were trying to sell me another car. 3 months of nightmare, would not touch them with barge-pole .”
“Arnold Clark complaint
Bought new Renault master van from Arnold Clark Hillington in May 21.
25/11/21
1st fault reported 25/11/21 repair appointment 10/12/21. I was told save to drive with all the warning lights and loss of power. Repaired 10/12/21
28/1/22
Some faults return less than two hundred miles. I called 28/12/22 no one available at service department and was told they would call back, I waited all weekend, no returned call. Called again Monday 31/1/22 Was told no appointments for 2 weeks. I asked as it was the same faults that reoccurred can the fix my van sooner. Was told no. I asked for a replacement van as I couldn’t work with my van in this condition and was told no. Again appealed to them to repair my van sooner as the fault was going on for 25/11/21, but again was told no. I said that there customers service was disgraceful and that there was ether an ongoing faults with the van or the technician was incompetent and only reset warning lights and did no repair faults. At this point service assistant spoke to someone saying I’M GOING TO HANG UP ON THIS GUY. I asked to speak to manager. The service manager told me I was abusive and was not welcome at Arnold Clark.
1/2/22
I contacted Renault Uk and explained Arnold Clark refused to repair my van under warranty. They arranged for the RAC to assess my van. RAC technician assessed my van as Un-drivable and stated that Arnold Clark should not have told me to drive the van, they have placed me in danger due to lack of power and properly causing further damage to engine. RAC arranged for a recovery truck to take my van to Arnold Clark Renault in Hillington. 911 Recovery truck picked up my van but within 30 minutes returned van saying the Arnold Clark staff told to take van back to customer as he was abusive.
So on the 1/2/21 Arnold Clark Renault Hillington have branded me as an abusive person to Renault UK, RAC assist and to 911 Recovery service.
2/2/22
I complained to Arnold Clark customer service who put me through to business manager Richard Kennedy. I explain my complaints and said that there was no way I was ever abusive to there staff. He said me would listen to the phone recordings and get back to me. He at this point said that if I was abusing his staff they would not deal with me.
I waited a week but no reply. I called again.
Richard Kennedy final responded to complaints on 9/2/22.
The first point he made was that I was NOT ABUSIVE but he said I called there customer service useless and disgraceful and I called a technician incompetent. I commented that
I did call there customer service useless and I did ask them to tell me either there is a fault in the van or is the fault with the technician. I don’t believe this to be abusive or agresive as I am trying to keep business going.
I also commented that I have bought a new Renault van every 3 years for the last 20 years and they have no customer loyalty.
Richard Kennedy has decided that I am NO WELCOME AT ARNOLD CLARK.
I now have an 8 month old van I can not get repaired
IN MY OPINION ARNOLD CLARK RENAULT HILLINGTON WILL DO ANYTHING TO GOT OUT OF REPAIRING VEHICLES UNDER WARRANTY.
IM NOW STRUGGLING TO KEEP MY BUSINESS RUNNING
THANKS TO ARNOLD CLARK.
Sent from my iPhone”
