“Complained twice in 10 days without a response also emailed the CEO you guessed it no response purchased 3 cars on the last 12 months will never buy from them again”
“Bought a car which after a while started to hear a knock from front end. Took it to a local garage to check only to be told that the car was unsafe to drive. Part of the front end was held together with cable ties which were obvious as soon as the car was up on the ramps. This car was supposedly MOT’d by Arnold Clark and pre-sale checks done but the car was sold as a risk to life. Avoid at all costs or get an independent garage to check over the car as soon as you buy it.”
“Had auto care they failed to diagnose the issue within the auto care policy time and delayed the diagnosis till it ran out then made me pay for the repairs and gave me my car back with a flat tyre with a screw in it”
“The worst experience I have ever had buying a car. I bought a car from Arnold Clark Vauxhall Dundee last year Aug 2021. Its is now Jul 2022 and I have still not received the V5 log book!! I have been chasing these guys for a while now and getting nowhere. The branch manager nick is absolutely useless, and likes to blame his staff for not passing on the messages I have been giving. The last time I have heard from nick was a month ago nothing since. The worst part about this was the fact me and my pregnant wife was driving this car without road tax because we never received a reminder also we couldn't renew it without the v5. Worst company to buy a car from. STAY AWAY!!!”
“Staff take safety over the top. You get treated like a toddler when on board they're taxis/buses.
For example, you can't take off your seatbelt until the handbrake is pulled (i take it off before the handbrake is pulled anyway), that is ridiculous.
From ridiculous rules to being accused of breaking them when you didn't.
The staff also talk to you like a toddler, it's disgusting.
Please get better.”
“Anniesland, Glasgow branch charge £120 per hour for work . I have just discovered ...too late unfortunately .... a highly regarded , long established local garage who charge £60 plus vat per hour ...so only approach A.Clark if you have very deep pockets ( and at the outset make clear you do not want a "safety check" which should more accurately be a called a "Touting For Business Check".
The receptionist explained that they "don't want you driving away with an undiagnosed fault" .....absolutely not their responsibility if you put the car in for a specific repair.”
“Bought a 2015 Clio in finance, with full service and autocare plan, had the car sent up from another branch, 4 days later engine management light came up, needing a replacement part, which i had to fight for, fast forward to my first service tried to charge me £21 for a window wiper paid as I didn't have time to do it myself, 3 months later my exhaust pipe falls of on my way to work, costing me a days wages, a recovery call out and a prices repair from a local garage, fast forward to my first MOT.....haven't even had the car a full year most of my front suspension needs replaced apparently, although the service didn't pick up any issues trying to charge me over £600 to do repairs for components that don't even total £50, i was not happy and told the service guys that i believed the problems would have been noticed during my service, and that i was annoyed that as i hadn't even had the car a year i was extremely disappointed that i had an autocare plan if my price was still over £600. he was shocked they didn't know I had the mechanical warranty, I'm currently still waiting on autocare replying to my claim for parts, my MOT has not expired waiting for notification and i can legally drive a car I'm still paying for!!”
“Had My Car In Getting Serviced ! They Said When I Picked It Up Rear Brakes In The Very Near Future Required ? A Bout 1 Hour To Fit Them ? How Much Do You Charge An Hour I Asked. Replied £120.00 Pounds An Hour ! Sounds To Me That Arnold Clark Have The Best Deal Guaranteed For Them ……….”
“2days short of 4weeks after putting a reserve on a Mercedes Glc 2018
And still not even viewed the car
What a shambles
Never go back to these cowboys”
“What has happened to Arnold Clark??? Went to a branch for a look around and to get some prices only to be told I should’ve just did that online!! Cars seemed overpriced and sales staff just hanging around in groups. When I asked for some help the advisor just got his phone out in the lot and started Googling figures. Strange. I left and used an online service - much better deal.”
“Paid a deposit for new Kia Sportage in November 2021. Arnold Clark totally messed up the order and actually did nothing for three months. Eventually found out in May 2022 when I was told the car had not even been placed for manufacture and would one another four months at least. Well done Arnold Clark on customer that will never return. Dreadful uncaring and unprofessional. Oh and the Branch Manager refused to return my calls, he delegated it to a person who knew very little.”
“SD card for satnav was missing.
Service record book was different from servicing record in car computer system.
Spare wheel had flat tyre with unrepairable puncture.”
“Called Wakefield branch as was interested in a vw golf. Went through p/e quote and was happy to test drive and view the car. I was told on the phone to go through the process of holding the car for a £99 deposit which I agreed as the sales man reassured me that it was refundable if not satisfied after viewing the car. I played with their conning game.
Drove 185 miles to view and test drive the vw golf. I was not happy with the car and told the sales man that I would like my deposit back as per telephone our telephone conversation.
I got a rude answer saying you will not get the deposit back as we have taxed the vehicle, I said to him I would like to speak to the manager. He was going back and forth in the show room wasting time. After a while the manager came and I told him I want my deposit back. He also started to wind me up with excuses, until I showed him a screen shot of t&c which said I could have the full money back before concluding the deal.
He was not happy and snapped,he said to his sales colleague give him his deposit and put the car back on sale.”
“AVOID AT ALL COSTS. MOT for car took over 2 weeks with very poor communications, false promises and don't call back. Charged for work twice with own staff admitting the costs are high. Still waiting to speak to manager and still no car.”
“Why there is so many bad reviews connected to Arnold Clark?!
They must be scums from competition - that was what I thought before I decided to buy my next car from Arnold Clark again as my previous experience was always brilliant.
Unfortunately I was wrong…
I am existing Arnold Clark customer. My previous car was purchased in Arnold Clark. My father in law and two brothers in law also have their cars from Arnold Clark. Everybody were always happy both from cars they selected and service provided.
That was in the past.
I decided to buy a Ford Galaxy Titanium X 2017 from Manchester store (Winsford Vauxhall). I live a far away from this place so based on my previous brilliant experience I decided to relay on videos with car presentation provided by Arnold Clark and get it without personal inspection.
I ordered collection to Nottingham store.
Based on these videos I was sure that only one downside of this car is some scratches on one alloy wheel - I have been reassured that it will be fixed before they send a car out - not as bad I thought - I am taking it!
On my car collection day they showed me where the car is and ask to make a transfer. While I was doing a transfer and paperwork the car has been driven out the store and parked outside.
On my inspection I noticed many stone chips on the bonnet, lots of scratches on plastics inside the car and interior trims.
That’s 5 year old car - all of them will have some scratches, but in my car was a hole in the interior panel next to the floor (diameter 3in!) and 1 inch tear on leather passenger seat!
I never would even assume that it is possible to Arnold Clark to sell car worth £20k with 1 inch tear in passenger seat…
The worst thing is non of the above was mentioned in two video car presentation I received.
From my point of view it has been done in purpose for selling purpose.
I can’t understand how Arnold Clark expect to have a good reviews if they do things like that.
In my opinion it supposed to be fixed before putting a car on sale.
If they can’t repair it or don’t want to it is still fine as far as they will highlight it on video car presentation to allow customers decide if they want a car with such a downside for the price and repair it by it self.
When I contacted my product consultant he said that Arnold Clark will fix a bonnet and passenger seat but unfortunately can’t do nothing about a hole next to a floor or scratches on alloy wheel.
There wasn’t any update since that phone call. When I emailed him a couple of days later, he said he will organise 3rd party company to fix a seat
AND
He also said that he ordered a touch up pen for the stone chips on the bonnet for self application and get that posted out to me if I don’t like how it looks like…
Almost 2 weeks later - nothing has been done so far - no updates at all
My previous experience with this company was brilliant. I don’t know if I was lucky or it got worse now.
One thing I now for sure is to never ever relays on video presentation as they are in my opinion misleading.
Unfortunately if we want to buy a car we still physically need to go and have a look on it and even order a pre purchase inspection check by 3rd party company.
That being said I hope that such reputable (or it used to be) company as Arnold Clark will return to its high service standards in some point in the future so customers will have their piece of mind alternative to buying cars from privet people”
“Me and my partner brought a car from Arnold Clark Westbrom, back in 2020 and made sure we had two years warranty- it’s lucky we did!
Only a few months after having the car we have to send it back to Arnold Clark due to electrical faults. Unfortunately the car broke down again last week but now the car is completely underivable. Since the car has been back with Arnold Clark they have been nothing but unhelpful.
The service manager Ian Higgins told us the car wouldn’t be looked at for atleast a week because of staff shortage and they couldn’t help us with a courtesy car because they don’t have any. To which I cried, I explained I would be unable to work, I would have loss of earning, I wouldn’t able to drive our 18month daughter around and I’m pregnant, which his response was ‘that’s not his problem’. Surly they could help considering they won’t even able to look at the car for another week?
Still now I haven’t had an update and the car has been with themselves since Saturday 2nd and every time we phone they can’t tell us anything new or give us a time scale.
I’ve never felt so stressed and overwhelmed, I’m so disappointed. We chose Arnold Clark because they are a popular brand and we were assured we would be looked after- clearly not.
I advise anyone to stay clear- they’ve taken away what’s suppose to be a happy time of my life enjoying a pregnancy and fuelled it will stress and frustration instead.”
“Purchased and collected a car on the 30th December 2021.
Purchased and collected a car on the 30th December 2021. Drove it for 20 days and a major fault came up on the dash board lost all power steering, electrics. Fault eventually temporarily righted itself after I'd turned it off and back on again. Was very dangerous as I was on the m6 at the time. Called them and they didn't get back to me so tentatively drove it to the branch. Was told it was more than likely the battery. I left my car there as it was undrivable. Next day they called me and said it was a loose connection on the battery. 2 days later the same thing happened again. Took it back and its been there ever since. It went to Ford to have a diagnostic test done. They identified that they the steering rack had gone and that there was an oil leak and it has ruined the electrics and the temperature control didn't work. That was the 5th Feb 2022. I still haven't had my car back. Went into branch to get an update as they never return calls or update and they said the cost of the repair had to be authorised bit they were 80% certain that I would be getting a refund. Next day they called me to advise the repair had been authorised but they didn't know when it would be done. Took me 10 days to get a courtesy car (which is awful,why anyone actually wants to drive an Abarth I'll never know) Had a call on the 31st March 2022 to say that it had been done but the warning light keeps coming on and it had to go back and they promised it would be back 1st April 2022. Had a call today (1st) to be told it hadn't been done as there wasn't a free mechanic. They said it would be Monday. I said I'll pop in on Monday then to collect it to be told we'll give you a call. The saga continues. Got a call at 4pm Monday to sat my car was ready. Advised I would have to collect on Tuesday as they closed as 5pm. Was told that the courtesy car was booked out for 8am on Tuesday. I Advised them that their car would be back by 5pm on Tuesday after I'd finished work and if they'd given me more notice that my car was ready after 9 weeks of having it I probably could of had it back by 5pm. I've done 200 miles in this car I purchased on the 30th December 2021. I shall be seeking compensation (not that any will be forthcoming) and I'll get an independent mechanic to make sure the work they say they've done has been done as tbh I don't trust them. Arnold Clark Oldbury your sales team are delightful. Your after sales are a disgrace as once you've had payment you don't really care as long as the car has
Drove it for 20 days and a major fault came up on the dash board lost all power steering, electrics. Fault eventually temporarily righted itself after I'd turned it off and back on again. Was very dangerous as I was on the m6 at the time.
Called them and they didn't get back to me so tentatively drove it to the branch. Was told it was more than likely the battery. I left my car there as it was undrivable.
Next day they called me and said it was a loose connection on the battery.
2 days later the same thing happened again. Took it back and its been there ever since. It went to Ford to have a diagnostic test done. They identified that they the steering rack had gone and that there was an oil leak and it has ruined the electrics and the temperature control didn't work. That was the 5th Feb 2022.
I still haven't had my car back. Went into branch to get an update as they never return calls or update and they said the cost of the repair had to be authorised bit they were 80% certain that I would be getting a refund. Next day they called me to advise the repair had been authorised but they didn't know when it would be done.
Took me 10 days to get a courtesy car (which is awful,why anyone actually wants to drive an Abarth I'll never know)
Had a call on the 31st March 2022 to say that it had been done but the warning light keeps coming on and it had to go back and they promised it would be back 1st April 2022. Had a call today (1st) to be told it hadn't been done as there wasn't a free mechanic. They said it would be Monday. I said I'll pop in on Monday then to collect it to be told we'll give you a call. The saga continues. Got a call at 4pm Monday to sat my car was ready. Advised I would have to collect on Tuesday as they closed as 5pm. Was told that the courtesy car was booked out for 8am on Tuesday. I Advised them that their car would be back by 5pm on Tuesday after I'd finished work and if they'd given me more notice that my car was ready after 9 weeks of having it I probably could of had it back by 5pm.
I've done 200 miles in this car I purchased on the 30th December 2021. I shall be seeking compensation (not that any will be forthcoming) and I'll get an independent mechanic to make sure the work they say they've done has been done as tbh I don't trust them.
Arnold Clark Oldbury your sales team are delightful. Your after sales are a disgrace as once you've had payment you don't really care as long as the car has gone and you've got a big payment on your sales ledger. They never return your calls, they never answer the phones. It constantly goes back to the sales reception who say they will email them to say that you've called. Which I believe they do.
I was actually told that my repair time would be on an as and when they could fit it in basis as paid warranty customers have priority. My car is still under their 60 day after care warranty but means nothing to them. They eventually booked my car in for repair but I didn't get a courtesy car for another 10 days as they had booked it out to another customer even though I was told there would be a car for me. They don't care that I have to get to work. Arnold Clark if you did proper checks on the cars you sell prior to selling them then perhaps all this would have been avoided
Will I use Arnold Clark again...no would I recommend them most definitely not and I and my family have been loyal customers over the years and even followed the sales manager to this branch as he has sold us cars in the past when he was a just a sales lad starting out. Be interesting to see if what they have done has fixed the problem else this will go further.
SO PLEASE AVOID ARNOLD CLARK AS THEY DO NOT CARE ABOUT ANYONE. Get Outlook for Android Drove it for 20 days and a major fault came up on the dash itself after I'd turned it off and back on again. Was very dangerous as I was on the m6 at the time. Called them and they didn't get back to me so tentatively drove it to the branch. Was told it was more than likely the battery. I left my car there as it was undrivable. Next day they called me and said it was a loose connection on the battery. 2 days later the same thing happened again. Took it back and its been there ever since. It went to Ford to have a diagnostic test done. They identified that they the steering rack had gone and that there was an oil leak and it has ruined the electrics and the temperature control didn't work. That was the 5th Feb 2022. I still haven't had my car back. Went into branch to get an update as they never return calls or update and they said the cost of the repair had to be authorised bit they were 80% certain that I would be getting a refund. Next day they called me to advise the repair had been authorised but they didn't know when it would be done. Took me 10 days to get a courtesy car (which is awful,why anyone actually wants to drive an Abarth I'll never know) Had a call on the 31st March 2022 to say that it had been done but the warning light keeps coming on and it had to go back and they promised it would be back 1st April 2022. Had a call today (1st) to be told it hadn't been done as there wasn't a free mechanic. They said it would be Monday. I said I'll pop in on Monday then to collect it to be told we'll give you a call. The saga continues. Got a call at 4pm Monday to sat my car was ready. Advised I would have to collect on Tuesday as they closed as 5pm. Was told that the courtesy car was booked out for 8am on Tuesday. I Advised them that their car would be back by 5pm on Tuesday after I'd finished work and if they'd given me more notice that my car was ready after 9 weeks of having it I probably could of had it back by 5pm. I've done 200 miles in this car I purchased on the 30th December 2021. I shall be seeking compensation (not that any will be forthcoming) and I'll get an independent mechanic to make sure the work they say they've done has been done as tbh I don't trust them. Arnold Clark Oldbury your sales team are delightful. Your after sales are a disgrace as once you've had payment you don't really care as long as the car has gone and you've got a big payment on your sales ledger. They never return your calls, they never answer their phones. It constantly goes back to the sales reception who say they will email them to say that you've called. Which I believe they do. I was actually told that my repair time would be on an as and when they could fit it in basis as paid warranty customers have priority. My car is still under their 60 day after care warranty but means nothing to them. They eventually booked my car in for repair but I didn't get a courtesy car for another 10 days as they had booked it out to another customer even though I was told there would be a car for me. They don't care that I have to get to work. Arnold Clark if you did proper checks on the cars you sell prior to selling them then perhaps all this would have been avoid. Will I use Arnold Clark again...no would I recommend them most definitely not and I and my family have been loyal customers over the years and even followed the sales manager to this branch as he has sold us cars in the past when he was a just a sales lad starting out. Be interesting to see if what they have done has fixed the problem else this will go further. SO PLEASE AVOID ARNOLD CLARK AS THEY DO NOT CARE ABOUT ANYONE. Get Outlook for Android
Purchased and collected a car on the 30th Dec 2021. Drove it for 20 days and a major fault came up on the dash board lost all power steering, electrics. Fault eventually temporarily righted itself after I'd turned it off and back on again. Was very dangerous as I was on the m6 at the time. Called them and they didn't get back to me so tentatively drove it to the branch. Was told it was more than likely the battery. I left my car there as it was undrivable. Next day they called me and said it was a loose connection on the battery. 2 days later the same thing happened again. Took it back and its been there ever since. It went to Ford to have a diagnostic test done. They identified that they the steering rack had gone and that there was an oil leak and it has ruined the electrics and the temperature control didn't work. That was the 5th Feb 2022. I still haven't had my car back. Went into branch to get an update as they never return calls or update and they said the cost of the repair had to be authorised bit they were 80% certain that I would be getting a refund. Next day they called me to advise the repair had been authorised but they didn't know when it would be done. Took me 10 days to get a courtesy car (which is awful,why anyone actually wants to drive an Abarth I'll never know) Had a call on the 31st March 2022 to say that it had been done but the warning light keeps coming on and it had to go back and they promised it would be back 1st April 2022. Had a call today (1st) to be told it hadn't been done as there wasn't a free mechanic. They said it would be Monday. I said I'll pop in on Monday then to collect it to be told we'll give you a call. The saga continues. Got a call at 4pm Monday to sat my car was ready. Advised I would have to collect on Tuesday as they closed as 5pm. Was told that the courtesy car was booked out for 8am on Tuesday. I Advised them that their car would be back by 5pm on Tuesday after I'd finished work and if they'd given me more notice that my car was ready after 9 weeks of having it I probably could of had it back by 5pm. I've done 200 miles in this car I purchased on the 30th December 2021. I shall be seeking compensation (not that any will be forthcoming) and I'll get an independent mechanic to make sure the work they say they've done has been done as tbh I don't trust them. Arnold Clark Oldbury your sales team are delightful. Your after sales are a disgrace as once you've had payment you don't really care as long as the car has gone and you've got a big payment on your sales ledger. They never return your calls, they never answer their phones. It constantly goes back to the sales reception who say they will email them to say that you've called. Which I believe they do. I was actually told that my repair time would be on an as and when they could fit it in basis as paid warranty customers have priority. My car is still under their 60 day after care warranty but means nothing to them. They eventually booked my car in for repair but I didn't get a courtesy car for another 10 days as they had booked it out to another customer even though I was told there would be a car for me. They don't care that I have to get to work. Arnold Clark if you did proper checks on the cars you sell prior to selling them then perhaps all this would have been avoid. Will I use Arnold Clark again...no would I recommend them most definitely not and I and my family have been loyal customers over the years and even followed the sales manager to this branch as he has sold us cars in the past when he was a just a sales lad starting out. Be interesting to see if what they have done has fixed the problem else this will go further.
SO PLEASE AVOID ARNOLD CLARK AS THEY DO NOT CARE ABOUT ANYONE.
Car collected seems OK. Gesture of good will they have extended the aftersales warranty and the new parts are”
