“Took car in. Spent 3 weeks with no communication. When called said they had been told they had been asked to wait for a call allowing them to move to each part to find the issue. Not true. Were actually asked to call my partner with an update after each test was done. When finally returned had created a massive crack on windscreen which they claimed at first that it had on arrival, it didn't. Then claimed a seagull had dropped a stone on it and asked for my partner to claim off her insurance and they would pay the excess although they are responsible for looking after it while it's there. All this going on while mot was coming up which they knew. Asked 3 times if she wanted to do mot at Arnold clark and told no 3 times. Feels like they delayed it to try and force the booking for the mot. Now car is stuck at their garage and we will miss mot at other garage which was already payed for. Writing to their headoffice tomorrow to complain. Absolute shambles of a garage in Inverness.”
“Contacted Arnold Clark Seafield re new car.Reception unable to connect me to sales but would arrange call back.
No contact that day, phoned next day to check and was informed no record of my call; but would arrange contact.
No contact or explanation received.”
“Do most of people who are Arnold Clark customers know they are being lied to ? The answer is obviously not they are being told they cannot have a cash refund within 30 days of purchase this is not true, check the 2015 consumer act which states if the item is not as represented or damaged you have the right by law to return the goods other aspects also apply after the 30 day period, having read so many recent reviews about the gangster mentality being used against customer it is someone sued this company possibly a crass action lawsuit would stop them. Do not trust them or the customer service h.q. they just hit you with more rubbish and do less than nothing, lip service not customer service.”
“Went to get the car at Arnold Clarke old bury and agreed for new Jeep Compass. It was to be picked up on the Friday (we went on Tuesday) but with finance going through, we were hammered into taking the car on Wednesday and when said we can’t come we’re told they will deliver as need the forecourt cleared. At that time our salesman got changed to a different one!!!
Week in the car started giving trouble and we had to call for diagnostics. We received call that they had to follow the protocol and keep the car in to check the battery. We were given Fiat 500 as courtesy car ( my husband being a big man could not even get in and out of that car!) anyways after 3 days we were told that there was issue with battery and it needs to be replaced and my husband said ok. After having discussion over the weekend and no call from Arnold Clarke as to what was happening with the car we called them ( only took about 2 and half hours to get through to someone!!!) and talked to service desk and when told the battery was there and that car will be ready latest by Tuesday morning we said we were not happy with what was happening and that we didn’t want a new car that was already showing problems - we were asked “are you rejecting the car?” To which we said “yes” - we were told that the battery will be put aside and we will get a call from the manager. Instead after few hours we got call from our designated “new” sales man who said that we have” lost the right to reject the car as we had said yes to the repair” when we told him that we had refused the repair before the battery was installed we were were basically badgered into agreeing to keep the car . So rude that I ended up drying and very upset. my husband not wanting to argue any more just agreed. The car was delivered to us and now in addition had scuff marks on it.
Basically, horrible service provided at all levels and badgering customers into carrying on keeping cars that are faulty to begin with telling them things like - l know this as I do this for living !
I am so sorry that we ever went to Arnold Clarke old bury and will warn others not to waste their hard earned money where there is no respect to what you have to say or time to talk to you apart from when selling.”
“I live in Edinburgh, car bought from Elgin branch meant to be delivered in 2 weeks as requested and agreed, required for wedding in troon. not delivered as agreed, its now 3 weeks and still no delivery and no update from them. My wife and i are currently discussing whether to continue or cancel deal.”
“Purchased an Audi A3 from Citroen in Linwood site, within a week or two there was a long list of issues such as abs sensors, alloys wheel paint peeling, car going into limp mode intermittently, AC not functioning properly and a few other faults. The service provided was absolutely shocking, with no regard to the fact the car was pretty much un-drive-able. Was constantly told that I would receive call backs and nothing happened. Very poor conduct from both the sales teams and management teams”
“Never again, year old car, two weeks in one branch, back unfixed, told to take elsewhere, 3 months in that branch, told was fixed, got home, car faulted again. Total lack of customer care or interest. After being a customer of over 20 years, never again after that experience. Got rid of car at my loss, purchased new carfrom a more reputable dealer!”
“Shockingly bad service. I had my eye on a 2019 Cupra at the London Rd branch in Glasgow. After some negotiating and making a deposit on the car, I went home to arrange the finance, only to be told via email an hour later that they had made a "mistake" and the car would cost me an extra £700!! I have cancelled my deposit and will be shopping elsewhere. I now have a car loan with no car, and have 2 weeks to use it or cancel the loan agreement, which will have an impact on my credit rating. Thanks folks, you've lost the sale, and lost a customer of over 20 years. Hope it was worth it.”
“Struts opening /closing tailgate failed bolt holding strut to car sheared off I could open/close tailgate manually took it to Arnold clark Linwood and they completely nakerd it now can't open or close it can't get anyone to speak to on phone the service manager is never available and will not return my calls I can't go personally as it is 140 mile round trip .”
“Would have given 0 stars bought a brand new kia ceed two years ago tailgate will not open just getting runaround from Arnold Clark they will not return calls I can't get anyone to tell me what's happening about the repairs they take your money then forget about you.
I have called KIA LINWOOD 9 times and each time the Parts manager is not available each time I have been told he will call me back as I said 9 TIMES and no call back.
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Would have given 0 stars bought a brand new kia ceed two years ago tailgate will not open just getting runaround from A Clark they will not return calls I can't get anyone to tell me what's happening about the repairs they take your money then forget about you.
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“My daughter purchased a Toyota aygo nearly 2 weeks ago online. Wasn't even offered a test drive upon collection.(the car was transported to our local branch). She has a couple of issues with the car, which for over a week she has been trying to get someone to examine (WITHOUT SUCCESS) She's been posted from pillar to post, always being told she needs a different department, then being informed they'll ring her back, NOT HAPPENED. Will tell her to ring again but if no joy told her to return this car, as I personally feel they just want her WARRANTY to run out, just in case there's a major repair needs doing.”
“Went for a screen wash top up to the Nottingham branch, asked the receptionist that do I still have to make an appointment for this, and she said in a negative way that she has never got that question before...She directed me to the service team and when I got there that disgusting face I got there was unbelievable. I told them politely what I wanted and was told that I should just buy screen wash... I'm sorry but this is part of my "benefits" as I bought the car from you...”
“Took my car for a service during COVID, prior to taking the car in, AC sent us a video to watch about the procedure they take during Covid. However, when I picked my car up, it was filthy everywhere, paperwork and a bolt left in the passenger seat. Contacted them to tell them, sent them photos 3 times, emailed them but absolutely no response at all, not even a sorry! Have bought 2 cars from them but will not buy anymore. Service is none existent. Very poor!”
“Took my Mazda CX-3 to be serviced at Honda Arnold Clarke in Paisley and pointed out that the rain detector and the variable action of the screen wipers were not working. Picked up the car an cathay treated me like an idiot saying that everything was working. Of course it was not. Took the car back and they recognised that the rain detector and the variable action of the screen wipers were not working but they had no spare parts. Took the car in again and assured me that the repairs were done. Today first day with rain and nothing is working. Bunch of incompetent bits. Avoid a t all costs”
“My daughter broke down last week with my granddaughter in the car only got the car seven months ago itis covered under warranty the treatment and service has been shocking from the staff still had not looked at it the day someone called Annmarie I think they not interested and arrogant would never recommend Arnoldclark shocking service did not even offer courtesy car nothing this has been a week and still nothing done”
“Absolutely terrible service, would not get another car from these again! Picked up the car beginning of May after a 2 hour drive up to Wigan from Birmingham, to be told once I'd arrived that there were scratches all along the back bumper, didn't offer a test drive just sat me down sign the papers and basically ran me out the door. I'd gone from a manual to an automatic and no help on how it works had to YouTube it. I am still to see my service book which I have been requesting since the day I picked up the car. Trying to get in contact once the purchase had gone through was a nightmare constantly being told they would ring me back with no phone call back, email after email with no reply. Got switched from person to person and each of them were as useless as the next.
Then the fuel gauge wasn't working properly so they booked me in at another showroom, changed my shifts at work so I could drop my car off and collect the courtesy car to then the following day be told we can't check the fuel gauge because the tank is full and it needs to be near enough empty, at no point during me booking my appointment was I told it had to be empty.
The sales person I dealt with when I bought the car said he would ring me that day once I'd finished work, no phone call so I rang and told him what the showroom had said and that he was going to arrange for the bodywork to be done at the same time but wasn't made aware I was booked in he then said it's ok because you'll have to go back anyway for the fuel gauge. I told him I wasn't happy with the car or the service and where I stood on returning the car he said he would ask his manager and ring me straight back. An hour later still no phone call, I asked to speak to him or the manager no-one available. The manager then rang me I explained everything he said I could not return the car unless a fault with it. He then said to me well obviously the fuel gauge can't be checked if it's full, No it's not obvious at all, I know nothing about cars so I wouldn't know it had to be empty. Would definitely not use Arnold Clark again, I had used them in the past and had no problems but this time it's made me never want to use them again. Completely disappointed with the company and the service
After being at work all day not only for the NHS but within the prison service aswell the last thing I want is to be using up my evenings ringing time and time again”
“MOT and service
Rip off company.
Arnold Clark told me I need a washer bottle cap so I bought one. Never got it so I bought another and never got that one.
Tried to charge me £1996 for a new CAT on a citroen c1 (a whole new exhaust with all fittings is £420). Then they wanted £1024 for a new clutch as mine was 'worn' however this didn't end on the advisory. When I said I didn't want the work doing they put my airfreasher as an advisory saying it was s an 'obstacle to drivers veiw' its tiny. They then kept mixing me up with another customer and didn't know which car was mine when they were meant to show me where my car way.
At the same MOT and service I was told my brake fluid needed changing and on the phone it would be £59 when I get to the dealer ship they say that'll be £68.99 I complained and paid only £59.
I feel sorry for poeple they manage to catch out with any of this.”
“did a online quotation on my sons car against a 2018 vauxhall corsa which was 1,220 as his car was 2008 but then the promotion
code popped up saying add 500 pounds to any quote if buying a new or used car while the promotion was on which we qualified which brought the total to £1,720 did they Honour it
no they didn.t they argued that 500 was added on to the appraisal before it was emailed back to me this was lies as the promotion clearly states when the part ex price is given use the code to add the 500 pounds on , so beware anyone dealing with them as i have told all my family and wide circle of friends to avoid them like the plague”
