“If i could give NO STARS i would.
Bought a second hand car and arranged to pick up at Stirling Branch.
Drove car approximately 0.5 miles down the road and the car lost power. Drove immediately back to garage.
Booked in for repair and it took them 4 days to look at it.
Part had to be ordered and advised 2-3 days. A week later, the servicing department advised that the part had not arrived and there was a delay. The Sales person howerver advised that the part had been received but the servicing department were too busy to look at it.
A further 4 days later and the car has still not been repair. Fobbed off with excuse after excuse.
THIS IS AN EXCUSE OF A COMPANY!
11 days later still repair, no car and paying for the fiance.”
“I am already sorry I have purchased with them I've only had the car a few hours ... such poor service from sales guy.. lack of contact ..had to chase him for information.. didn't return calls.. emailed.. getting my name wrong not even a professional email .. more like a text ..changing the reason for delays ..did not even show me the car.. handed me the keys through a side door ..I got into the car ..low tyre pressure.. !!!! asked for him ..got a message back.. he said he was busy just to take it across to the service area .. a mechanic kindly fixed the issue explained the tyre pressure and removed the sales sticker and number from the windscreen.. Kevin thank you. Now I have a dreaded feeling there will be issues with the car the thought of having to deal with the sales guy ! Hopefully I will just be able to go to the service section.”
“Arnold Clark Ayr Vauxhall
Purchased new van less than 1 year ago
broke down ( emissions fault) called same dealer from roadside to be told we can’t do anything for approximately 6 weeks…. That was it!! work van and under warranty”
“Arnold Clark Bishopbriggs hang your head in shame. Sold my daughter a used car 3 years ago without doing Due diligence on it or failing to tell us it was an import. Tried to trade it into another retailer and they could not find the car on the HPI system or whatever they call it. Car has 2 registration dates on the V5 and saying car is a 1499cc. The order pack we got from AC has the car against the 2nd registration date and that its a 1.4 engine size. Called the Sales Manager (nice enough fella) said he would get back to me when i presented the facts. He did call me back and said yeah looks like they never done the checks on the original trade in then sold onto us. He then took it to the General Manager who then put it further up the tree, and he said he would get back to me. After 1 week, nothing so i called again to be told he is a 2 week holiday, i said right put me onto his deputy, (not a nice fella - infact very cheeky) eventually after 3 days trying to get him, he called me back, i had to explain everything again. He then called me back and said there is no issue!!! (blood starting to boil) I said well i have 2 docs - a V5 which tells me 1 thing and an order pack from you which tells me something else (for which we have been insuring the car wrong for 3 years), aye you should just ignore the order pack and go with what is on the V5! there is no issue "what do you want us to do about it" was the reply (rage now starting) am like we cant trade it in as a dealer apart from AC does not know if the car is a 15 plate / 65 plate 1.4 or 1.5 as the docs are telling me. he said well the dealer you took it to obviously does not know how to run a check on the car. Time now to write to complaints dept and get onto Ombudsman. Never ever deal with AC again 🤬”
“Where do i start.Bought a car sent me a video and told me when i fhysically see it and not happy walk away.glad no money had changed hands.Day before going for it the messaged me to say its been removed from sale as needing to much work for mot mmm week wasted no car ps was mot,d 2 days later .next car i went into branch asked to pay to reserve it salesman said as its at another branch i can get it down .he would phone me back later that day to let me pay.no call next day i called to find out it had been reserved but not by me.lost out on that one .next found another paid the money to reserve it on wed (2days)then was told it was in body shop getting a new bumper on it mmm would not be out till Monday 2 days up came of reserve no calls no refund as i never made my mind up i presume within the 2 days.so yes will not be having anything to do with them ever again.”
“Their administration is absolutely awful. Failing to keep promises on refunds is just not on. Withholding money because of silly wee girls taking the huff. Interest charges on the way to them for everyday it’s late.”
“Arnold clark Aberdeen,you should hang your heads in shame,my daughter went to buy her first car from them,she said she wanted to pay for it herself and since im a long distance trucker i couldnt be with her to look at cars (just home this week) ive seen the car now and im really angry,dents,marks and passenger front wheel has been kerbed to death! I asked my daughter why she didnt notice the wheels, she said the passenger side was parked next to another car and she couldnt get down that side!! Thats a dirty salesman trick,but im not finished with arnold rip off clark,im taking this further and i will find out who the dirty salesman was! Oh and the car was over priced too,people need to be warned”
“Bought my new car on the 3rd of June am still waiting for my log book . I have phoned,text and went in to see if they could help me did not get any help . I had to phone DVLA they said first the heard anything was on the 28th September and waiting this is shocking service from Arnold Clark. Sold the car and don't want to help.”
“I have always been wary of Arnold Clark as I have heard some bad reviews and issues that people have had regarding the company. However, decided to give it a try and seen as they were offering a good deal for trade-ins at the time, thought I was getting a good deal. Now, the car itself was immaculate, can't fault the valeting team on that part. Drove the car home that day, Saturday.
After work on Monday, whilst it was still daylight, I had a look at the tyres, just as I had heard issues of old tyres and sure enough, the passenger front tyre, on the outer edge, was worn down to nearly nothing and the edges were all cracked.
Took it to get privately looked at by tyre place near my work who told me that the tyres were all original tyres that the car came out with back in 2016 when the car came off the ramp. The tyres were clearly damaged, old and cracked and needed replaced.
When I phoned and asked about being booked into get them changed under my warranty, I was told that if I paid for four new tyres, they would reimburse me for two tyres. So, now I need to spend another £200 for tyres to only get £100 back when the tyres should have been replaced.
I was also told that if the tyres were cracking due to age, there was not much that could be done on their end. However, they should not have sold me a car with its original tyres as in nearly six years, there wouldn't be a massive deal of tread left. It is also approaching winter when decent tyres a must for getting around safely. So, I have felt quite cheated.”
“They don’t deserve the one star. A truly dreadful experience, this firm sold me a defective car and the follow up customer service was disgraceful.
Don’t go anywhere near them, go to a reputable dealer.
No stars in this company!”
“I cannot stress how much Arnold Clark should be avoided.
I bought a car from the Preston Motorstore in June of this year. The vehicle had multiple issues when sold to me, that were all reported immediately. One issue should have been an MOT failure, and another was a catastrophic failure of the central locking. On reporting the issues to Arnold Clark, they attempted and failed to resolve. On further reporting the issues remaining after the failed attempt to repair, Arnold Clark’s Service Manager, Mike, then claimed there was no fault. On formally rejecting the vehicle, the car was independently inspected by the manufacturer who were horrified that the car had been sold in a dangerous condition. The upshot was that the car has been rejected with the finance provider, although Arnold Clark have still tried to wriggle out of it. The General Manager, Jack Huggins, was the biggest snake of them all, and had zero idea about what he was doing. He provided conflicting information at every step, information through even conflicted with Arnold Clark HQ. The guy was a liability to both me and to Arnold Clark.
My assessment of Arnold Clark is that they live up to their nickname within the industry of “Arnold Shark”. They sell dodgy motors, and their service staff are either incompetent in being unable to correctly carry out their duties, or are fully negligent in identifying and covering up issues. The customer service department is a joke too. I’ve contacted them with this as a complaint, and their initial answer amounted to “go away, your finance provider has sorted you out” (obviously not in those words). On pressing the complaint back to them, I’ve now received an equally dismissive response.
In short, these people will take your money, put you and your safety at risk, and will take no responsibility for doing so. They are scumbags”
“I brought a vehicle from Oldbury branch with the service plan in 2019. I have yet to be able to use the plan for a MOT or service due to the lack of availability. Apparently you need to book at least 4 months in advance to secure an appointment and use the service you have paid for. Once again i need to seek an alternative garage to service and mot my vehicle which is not what i paid for. Overall customer service has been shocking. Its a shame they cannot continue good relationships once you buy the vehicle!”
“Would never recommend Arnold Clark. They sold me a car before the pandemic that had so many issues, then we went into lockdown and I could not get these issues fixed. (Still under warranty.) They told me to phone back when the branch opened back up, so I did, to then be told my warranty is up and nothing could be done. I’ve had the car for only a year and a half and so many issues have went wrong with it, and they are so quick to pan you off when you call to ask questions or complain about it. They just don’t want to deal with you after the commission is made. I don’t know how they’re so highly regarded. Everyone I speak to says the same as me. Especially if you’re buying your first car, do not choose Arnold Clark because they will see you coming and take you for a ride. Disgrace of a company.”
“Beware buying from Arnold Clark !
I bought a car from Arnold Clark Preston. The car was damaged during transportation and during a seat repair. They acknowledged the damage was their fault (also photographed at sale by sales employee) after some blame dodging. AC expect me now to photograph damage again (after loosing photos and original complaint) and get quotes myself, prior to me taking car to repair facility, leaving my wife without transport to work. This has been going on now for 2 months with lost information/photos etc. and I have now lost my goodwill.”
“told car we were buying was ready on the monday. Arranged to pick it up on the Friday (Changed insurance to new car), only to be called 30 minutes before to say it was in another part of the country, nowhere near us (changed insurance back to existing car). one of the cars we were trading in MOT ran out day after we were supposed to receive car, and had to spend a day trying to sort that out. then made appointment to pick up car, (changed insurance again) left sitting with nobody seeing us for 30 minutes- when eventually got to see car only to find someone had done a very bad repair on some paintwork with paint that didnt match and looked like it had been done by a 5 year old. said i wasn't accepting the car, and they were rude and dismissive. walked out.
dont bother”
“Staff out and out lie to you, bad service from the start even on test drives, try to con you from the start pushing prices up, reception woman was terrible and had a hell of an attitude this is across two of the dundee sites out of three and in this case two out of three is not good, avoid if at all possible, bandits and know for it.”
“Don't buy from them, the car will probably have loads of problems which they will "overlook" which you will then have to pay thousands to sort out. No wonder thay offer the servive/MOT Plan, just more ways of ripping you off.”
“If u could give this company 0 I would each person I've dealt with has been more incompetent than the last. I've had the car back in the garage twice since I've had it and only had it 3 months. One person tells me 1 thing another tells me another. Car broke down on way to my holiday totally spoilt my holiday cost me a fortune to hire a car. Been told can't even escalate my complaint. Stay away don't touch”
“Nice to know that as soon as money is paid, no-one wants to know. Service is horrendous, customer service and overall principles are ignored and left with no other option than trading standards”
