“did a online quotation on my sons car against a 2018 vauxhall corsa which was 1,220 as his car was 2008 but then the promotion
code popped up saying add 500 pounds to any quote if buying a new or used car while the promotion was on which we qualified which brought the total to £1,720 did they Honour it
no they didn.t they argued that 500 was added on to the appraisal before it was emailed back to me this was lies as the promotion clearly states when the part ex price is given use the code to add the 500 pounds on , so beware anyone dealing with them as i have told all my family and wide circle of friends to avoid them like the plague”
“Drove over an hour to view a 2015 vw Polo in Chesterfield. I was promised the agreed value on my trade in at my local branch. The VW had damage to almost every panel and was not given the agreed trade in valuation. Will not waste my time again.”
“DONT GET A CAR FROM THEM. I wouldnt recommend them .We went to the one in leeds . Got a car that should never have been sent out without being checked first . Worst experiance i jave ever had .Been in contact with customer services and they are a joke cause they are just not intrested . Our car was sent out with cracked windscreen , damaged seats , m.o.t and service has less than 6 months , No hot air and just blowing cold at -16.4 and we had to drive home from leeds to Glasgpw .”
“I visited your Branch on Sunday looking to purchase a 2021 plate cash buyer to be horrified by the poor customer experience that awaited me. Myself and my partner entered the showroom to find 4 staff members. 1 x staff was indeed busy with another customer however the other 3 x were idle. 1 x inparticular sitting at his sales desk on his mobile phone. 3 x of them occasionally looking up and had spotted us both standing. As a Manager myself this is not how I'd treat my customers so we just left. Whoever the Manager is of Arnold Clark Renault Stirling branch, I urge you to train your staff again. As I said this was on Sunday 9th May.”
“So quick to get sale, aftercare is awful... back and forth for them to fix alloys, sold me badly scraped ones, chunk out sidewall of tyre, squeaking from car when turning, squeaks when i brake... up and down... really affecting my mental health :-(”
“I've noticed Arnold Clark don't have the trade in option on auto trader telling you roughly how much your car is worth now I know why they offer you the worst trade in price in the industry insulting quite frankly”
“My son bought car last year broke down before Xmas still broke down and his partner has cancer he has 4 kids needs this 6 seater and theve a cheek to raise for charity customer service joke really terrible can't get to hospital there really bad”
“I bought a car from Arnold Clark in November 2020 along with £249 service package. I realised recently in April 2021 that I had never received the paperwork for the service package and enquired. I had to chase the branch, they didn’t return calls, then asked me to prove I had bought the service package by sending in proof, then never heard back from them, then asked for my money back and was told no, kept pestering them and eventually am expecting my money to be transferred back. Avoid avoid at all costs. They were not interested once they got the sale of the car. I had to chase them for second set of keys that they told me would be personally delivered to my house in a few days but after chasing them again, they were posted out a month later”
“Had my service and first M.O.T .done 31/3.lasked them to make sure the service warning light was switched off as they had not done so at its last service .Day after service 5 other yellow warning lights come on on the dashboard.Take it back in .They tell me that's it ok now . A day later they come back on , I take the car back in a week later(first time I could make it .Told I need a new sensor £120 + vat as the car is now two weeks out of warranty.Not even a suggestion that they could contact Mazda to see if they might help .Completely not interested.Over the last 20 years I have bought at least six cars either for my wife or myself,but never again .”
“Bought a passat from them supposed to have changed the water pump as the same time as timming belt did not Inow have to replace both after 6 months also left the car short of oil at oil change”
“Brand new vehicle. Delivered filthy (mud) inside. Wouldn’t start (they said it had been tricky, but delivered it like that anyway). Had to put it on charge to start it, took it to the dealership who wouldn’t replace the battery without keeping it to test it. Whole load of grief over a brand new car, badly handled and poor customer service.”
“The worst people to buy from. Total cowboys and liars. Wouldn’t buy a car just for spare parts from here. Cars aren’t checked before sale and mechanics are amateurs. Cars are driven round the yard by uninsured apprentices with provisional licenses!!!!
Stay away at all costs don’t even browse the website!!!”
“Arnold Clarke Greenock.
Took a three year old car in for its MOT. On collection I was told it had failed. Worn track rod end. I had a look at the mot report..the mechanic had ticked the track rod as ok. Someone had scored that out in a different coloured pen !
I took the car to my local dealer who passed the car and was happy with the track rod ends.
An obvious conn by Arnold Clarke to get more business by falsifying the mot certificate ..crooks.”
“Mercedes A Class bought 9 months ago from Livingston , filling with water through known issue and now had endless electrical problems, Arnold Clark not interested. Being quoted thousands to fix.”
“Bought a one-year old Mercedes at Arnold Clark Inverness in Feb 2021. In the first week of ownership there were some minor issues needing resolving. We live near Aberdeen, so dealt with local Arnold Clark Aberdeen to fix the issues - absolute nightmare. On returning our car after they took it to fix the rear camera, the car was covered in scratches. Clearly they had 'washed' the car with a soiled brush or sponge, or something like that. I would not recommend aRNOLD Clark; their service is diabolical, and certainly not representative of the Mercedes marque. We will be getting out serviced etc in Edinburgh/Glasgow from now on - a bit of a jaunt from Aberdeen area, but worth it to avoid Arnold Clark.”
“The absolute worst company on earth... And I have virgin media!!! Do you know they have a "private policy" to sell you a car and then never to honour any guarantee issues... They appear all professiona but they are the worst cowboys ever... I'd be glad to buy a car from "Arthur daly" than that bunch of crooks!!!!!”
“I understand that during the Covid pandemic things have changed, but when you arrange to collect your car at a set time you would not expect to be waiting outside in the cold for 25 minutes for a member of staff to arrive.
I sent numerous emails which were never answered the videos that were sent to view the car were absolute rubbish, disjointed and a very low quality.
If I had not wanted the car, I would have walked away but rest assured I will never buy from Arnold Clark again.”
