Artizan Coffee Company Reviews

Name: Artizan Coffee Company
Address: 15992 NW 48 Ave. Miami Gardens, FL 33014, 15992 NW 48 Ave. Miami Gardens, FL 33014, Florida
Rating: 4.61

4.6 Rating 1,909 Reviews

90 %

of reviewers recommend Artizan Coffee Company

4.6

Based on 1,909 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Artizan Coffee Company:

USDA Organic Fair Trade Specialty Coffee Compostable and Biodegradable Pods and Capsules for Nespresso® Machines. Freshly Roasted In Small Batches in Miami, Florida USA.

www.artizancoffee.com

Artizan Coffee Company is not affiliated with, endorsed, or sponsored by Nespresso or any of its affiliates. Nespresso® is a registered trademark of Societe des Produits Nestle S.A.

Visit Website

Phone:

(800) 280-2698

Email:

hello@artizancoffee.com

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Artizan Coffee Company 5 star review on 5th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Coffee is excellent. I like very strong coffee and several of their's meet my expectations. Being organic is a big plus. However I began a monthly subscription. To date my first order was placed on May2. It has still not arrived. Website says 1-3 business days.”

Helpful Report

Posted 4 years ago

“They need to work on attaining the proper creama. Mine were watery and there were some that had no crema and some with very little. Please fix this problem and you’ll have a customer for life. I will give you guys another chance. Let me know when you have it fixed.”

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Posted 4 years ago

“Its unlikely that I will continue my subscription. Unfortunately, I just found the coffee to have no flavor and it was like drinking water.”

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Posted 4 years ago

“Very slow to ship and no notification of products that were supposedly on back order. 2 weeks from order to delivery.”

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Posted 4 years ago

“Coffee flavour and intensity are subpar. Shame because it's really great to support a sustainable and responsible brand, but we just can't drink this coffee.”

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Posted 4 years ago

“I bought five different coffee capsules. They are all too weak. Not much taste, Nespresso’s capsules are much richer.”

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Posted 4 years ago

“I was really disappointed in the flavor of the espresso. And while the packaging says that the capsules are compostable - they don’t feel like they will break down easily. Concerned these were “greenwashed” like so many other compostable plastics. Will not be purchasing again.”

Artizan Coffee Company 2 star review on 18th October 2019

Helpful Report

Posted 4 years ago

Hello Andrea, Thank you for your feedback, we appreciate it very much. We know that taste is highly subjective and that is why we offer our organic pods in 18 different varieties, by far the most of any campany. Did you try all the flavors? Where you disappointed with every flavor or just some? Regarding "greenwashing", that is a very good point and we are glad you asked. Greewashing is very common in the single-serve coffee industry. Thankfully, that is not what Artizan Coffe is about and we can prove it! #1. USDA Certified Organic. Attached is our USDA certificate. You can very that this certificate is accurate and active by going to the USDA Integrity Database and searching for "Artizan Coffee" under the Operation name. By the way, you can use this same tool to verify any "USDA Organic" operator in the United States. Feel free to contact the USDA at 202) 720-2791 and ask about our certification. #2. Certified Compostable Material. The raw material we use for ALL of our capsules is ecovio® IA1652. This material is made by BASF and there is quite a bit of documentation online about this revolutionary material. Below are three links about this material. We encourage you to learn more about this material thru your own due diligence. Additionally, feel free to contact BASF Corporation to inquire about this material at 800 526-1072. Product Website: https://products.basf.com/en/ecovio.html Product Video: https://www.youtube.com/watch?time_continue=8&v=fz3VNRZhrlY Certificates: https://products.basf.com/en/ecovio.download.html?viewType=info We sincerely hope that you find this information helpful and once again Thank you for your feedback. Kind Regards Artizan Coffee Co.

Posted 4 years ago

“The pods do not puncture fully in the machine so no coffee comes out. My normal nespresso pods work just fine. The whole bean coffee is good, but the pods are terrible.”

Helpful Report

Posted 4 years ago

Hi Sean, Thank you for your review. Please call our 800 number so we can assist you with this issue. Artizan Coffee Co. (800) 280-2698

Posted 4 years ago

“Decided to try Artizan again after a poor experience. Same outcome. Capsules simply do not work well in our Nespresso. Grounds and excess water in the catch tray. Suspect coffee would have good taste if machine and capsule worked well together. Brewing sounds strained. No full flavor. Sorry for this.”

Helpful Report

Posted 5 years ago

Jeff, Thank you for your review. Please call our 800 number so we can assist you with this issue. Artizan Coffee Co. (800) 280-2698

Posted 5 years ago

“The coffee was not nearly as good as the Mesoresso brand. We will not reorder.”

Helpful Report

Posted 5 years ago

“I'm reviewing the Nespresso Compatible Coffee Pods. They don't work very well. The espresso usually comes out rather watery, and the machine is much, much louder while making coffee with these pods than with original Nespresso pods. A couple of the pods so far were not as bad, but generally they seem to have this problem. The coffee itself tasked nice, it's just that these pods don't work nearly as well as original Nespresso pods.”

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Posted 5 years ago

“Coffee tastes great, but the capsules do not work well in our Nespresso Expert Espresso Machine by De'Longhi. The capsules are plasticky and melt and get stuck. What a shame.”

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Posted 5 years ago

“I like the coffee but the biodegradable pods get stuck in both the Nespresso U and Nespresso Citiz machines. We've had trouble getting spent pods out after brewing.”

Helpful Report

Posted 5 years ago

“Not nearly as good as the real Nespresso capsules.”

Helpful Report

Posted 5 years ago

“Packaging and ideals are nice... But their biodegradable coffee pods don't seem to work that well (often get watery cups because the pods break/ don't work). Also, they're inconvenient. You have to take the foil off of them before composting.”

Helpful Report

Posted 5 years ago

“Truly not a great experience and I really really wanted to like it as I love Lu Nespresso and wanted organic pods with the same flavor. First off it took more than a week to get my first shiplenty when I get Nespresso in 24-48 hrs. The package came heavily damaged and each of the individual boxes leak coffee grounds and doesn’tt fit into the dispensers. The pods don’t truly fit in the Nespresso machine and the brewing stops early and you can see the water lighten too soon. The coffee is terribly weak. I have to use 2-3 pods of Artizan to equal one Nespresso pod and I tried many blends (Columbia, Peru, Brazil, etc.). I simply can not recommend Artizan but boy do I hope you improve!”

Helpful Report

Posted 5 years ago

Hello Marianne , We would like to apologize for your negative experience with our capsules. All reviews, good, bad or otherwise are incredibly important to us. The team at Artizan Coffee works hard to offer our customers the best organic alternative to Nespresso® and we are disappointed that we did not come thru for you. We’d like to learn more about your specific situation and discuss options of how we can make this right for you, whether it be by issuing a refund, sending replacements or troubleshooting the issue with you. Please reach out to our customer service department at (800) 280-2698 so we can assist you. We are here Monday thru Friday 9:00 AM to 6:00 PM. Naomi Comerford Customer Love Department

Posted 5 years ago

“I was really excited to try all the different coffees from Artizan with my Nespresso as I liked that they are organic, fair trade and better for the environment. Sadly, I find this coffee to be really weak and poor tasting. The only variety that even comes close in the Cuban, but even that pales in comparison to what I get from Nespresso. In addition, a few of the pods haven't worked in that the whole top came off dripping coffee down into the pod bin. I won't order again.”

Helpful Report

Posted 5 years ago

Hello Holly, We would like to apologize for your negative experience with our capsules. All reviews, good, bad or otherwise are incredibly important to us. The team at Artizan Coffee works hard to offer our customers the best organic alternative to Nespresso® and we are disappointed that we did not come thru for you. We stand by our product 100%, if you would like a refund or replacement please reach out to our customer service department at (800) 280-2698 so we can assist you. We are here Monday thru Friday 9:00 AM to 6:00 PM. Naomi Comerford Customer Love Department

Posted 5 years ago

“I received someone else's order, and not the product I had ordered”

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Posted 5 years ago

“Because it’s been a week since I made the order and it hasn’t even left the US yet.. I paid a lot for the international postage as well!”

Helpful Report

Posted 6 years ago

Hello Ayla, It’s unfortunate that you decided to give our company a negative review based on the status of your shipment. You placed your order on April 19th at 7:57 AM and we fulfilled it less than 2 hours later at 9:15 am. This means your order was picked, packed and delivered to the mail carrier less than two hours from when you placed your order! Please keep in mind that we have no control over the delivery of your package once it is handed over to the mail carrier. We like every other company is at the mercy of their services. As stated on our website transit times for international shipments can take up to 15 business days so your package may not arrive until the second week of May. Naomi Comerford Customer Love Department

Posted 6 years ago

“My last order - the holiday blend pods were mostly empty. I reached out to your customer service & i received an automated reply. But that was the end of it. My concern was never addressed.”

Helpful Report

Posted 6 years ago

Dear Patty, We would like to apologize again for your negative experience with our capsules. All reviews, good, bad or otherwise are incredibly important to us. The team at Artizan Coffee works hard to offer our customers the best organic alternative to Nespresso® and we will work even harder to make this right for you. We responded to your email from January 29th on February 1st. Perhaps you didn't see our email or perhaps our email went to your spam. We have just sent you another email. If you don't see our email within the next hour please check your spam. We will call you Monday morning if we don't hear back from you. Thanks and we look forward to hearing from you. Naomi Comerford Customer Love Department

Posted 6 years ago

Patty, We have called you three times and sent 3 different emails and have not received a response from you. Please reach out to us at your convenience so we can make this right for you. Thanks and we look forward to hearing from you. Naomi Comerford Customer Love Department

Posted 6 years ago

Artizan Coffee Company is rated 4.6 based on 1,909 reviews