Artizan Coffee Company Reviews

Name: Artizan Coffee Company
Address: 15992 NW 48 Ave. Miami Gardens, FL 33014, 15992 NW 48 Ave. Miami Gardens, FL 33014, Florida
Rating: 4.62

4.6 Rating 2,345 Reviews

91 %

of reviewers recommend Artizan Coffee Company

4.6

Based on 2,345 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone

About Artizan Coffee Company:

USDA Organic Fair Trade Specialty Coffee Compostable and Biodegradable Pods and Capsules for Nespresso® Machines. Freshly Roasted In Small Batches in Miami, Florida USA.

www.artizancoffee.com

Artizan Coffee Company is not affiliated with, endorsed, or sponsored by Nespresso or any of its affiliates. Nespresso® is a registered trademark of Societe des Produits Nestle S.A.

Visit Website

Phone:

(800) 280-2698

Email:

hello@artizancoffee.com

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Artizan Coffee Company 5 star review on 24th January 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Evidently there is an older model of a Nespresso Im unfamiliar with. The “customer service” number led me to a lady who said no, that’s why we put everything on the page so you can choose the right pod. NO RETURNS. Never again. So much for me trying to do right by Mother earth. So disappointed.”

Helpful Report

Posted 1 week ago

Rinda, We are really sorry you had a frustrating experience, that’s never what we want. We do try very hard to make compatibility clear. Our capsules are only for the Original line, not Vertuo, which is why we show machine images and call this out clearly on the product page. That said, we understand it’s confusing if you didn’t know there were two completely different systems to begin with. If you want, send us a quick photo of your machine and we’ll gladly help confirm what you have and see what options might work for you. We truly appreciate that you were trying to make a more sustainable choice, and we don’t want this to be the reason you walk away from that.

Posted 1 week ago

“WORST COFFEE EVER. IT TASTE LIKE BURNED COFFEE NOT RECOOMENDED”

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Posted 1 month ago

“WE CANNOT EEVIEW HIS PEODUCT SINCE WE DID NOT RECEIVE KCUP PODS. WE RECEIVED TINY PODS THAT WE CANNOT USE!!!”

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Posted 1 month ago

Sir we don't make KCup pods. We make capsules for Nespresso Original machines.

Posted 1 month ago

“Coffee was not good”

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Posted 1 month ago

“your K pods don't fit my Keurig! What do you have that I can use?”

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Posted 4 months ago

“Doesn't fit my Nespresso! Says they are Nespresso capsules, but I think they mean Keurig. I bought 4 or 5 boxes and what a waste of money! No response from Customer service either.”

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Posted 5 months ago

We’re very sorry to hear about your experience. Our capsules are designed exclusively for Nespresso Original machines, not Vertuo models — the two systems use different capsule shapes and are not cross-compatible. If you happen to have a Vertuo machine, that would explain why the capsules didn’t fit. We haven’t received any prior messages from you regarding this issue, but we’d be happy to help right away. Please reach out to us directly at hello@artizancoffee.com or call 800-280-2698, and we’ll make sure this is resolved quickly.

Posted 5 months ago

“my mom said if you can't say something nice.....facts. customer support takes forever. A roaster in December still isn't workng properly”

Helpful Report

Posted 10 months ago

Thank you for your feedback, and I’m truly sorry to hear that your experience hasn’t met expectations. We take all concerns seriously and appreciate your patience. Your situation is quite unique—as you're using a coffee roaster to process cacao beans, which is not a standard application for this type of equipment. While we love seeing our products used creatively, cacao roasting introduces variables that fall outside of typical performance expectations and factory calibration. That said, we’re still committed to helping you get the most out of your equipment. If there are ongoing issues, please don’t hesitate to reach out again—we want to make sure you’re supported. Thanks again for your feedback, and we hope to turn this experience around for you.

Posted 9 months ago

“Not good quality coffee- tried to return and they have a no return policy which is understanding but upsetting considering I paid for a larger order to get free shipping and it feels like a waste. Not the most effecient with nespresso. Leaked everywhere and very watered down. Very disappointed overall.”

Helpful Report

Posted 11 months ago

“My order was on November 24th and got the UPS tracking number but still hasn’t been picked up yet. Why is it taking so long?!”

Helpful Report

Posted 1 year ago

“09-05-2024 Ordered and paid in full for the roasted bean color degree analyzer 3 days ago, when they showed the item to be in stock on their website. Did not receive any shipment information from Artizan Coffee. When I inquired about the status of my order and its shipment, someone by the name of "Lovely" without any explanation just canceled my purchase and decided to refund and credit back the paid amount. Just like that. Very inconsiderate and untrustable. It was a disappointing experience this time around, as their returning customer. I reached out to Julio, at Artizan Coffee as his contact name and email address was listed on the factory (located in Taiwan) list of distributors for US market in Florida. I am not sure if he is the owner of Artizan coffee or what position he holds in that company, but he also failed to respond to my email as well. When I did an inquiry so he could look into the matter ( order # 93366) and reported this matter. Again, very disappointed and total waste of time and energy. Under current circumstances other distributors should be considered due to their poor service and no follow-ups. For this transaction and at this time, I give them a 0 out of 10. Period! M. Oskoui”

Helpful Report

Posted 1 year ago

Dear Mr Oskoui You asked to be refunded if the item was not shipped within 48 hours after purchase therefore we fulfilled your request. We issued a full refund because the item could not be shipped within 48 hours after purchase... as per your request on 9/4. Regards, Artizan Coffee Company

Posted 1 year ago

“Company did not deliver the product. Now they expect me to pay $250 to have it shipped again. The worst customer service and treatment I have ever received!!”

Helpful Report

Posted 1 year ago

Thank you for your feedback, and we sincerely apologize for the inconvenience you have experienced. According to UPS tracking 1ZY847R74230347419, delivery was attempted three times, and after the third attempt, the package was sent back to the manufacturer. We understand how frustrating this situation must be and await an update from Breville on the status of your package. Our policy requires a reshipping fee due to the return of the package to the manufacturer. We understand this may be disappointing, and we are here to help in any way we can to ensure you receive your product. We genuinely value your business and are committed to assisting you through this process. Please let us know if you have any questions or need further assistance. Thank you for your patience and understanding. Best regards, Artizan Coffee Co.

Posted 1 year ago

“This was a disappointment. I did receive my coffee in a timely manner, and my order was filled correctly, but the quality of the coffee was not good. It was very watery, very poor tasting, and left a soapy aftertaste. I asked someone else to try it and they agreed. I wanted to like this so badly because I love the convenience of my Nespresso machine and hate being wasteful and contributing to landfills. This seemed like a great solution, but the taste and consistency is something I can't get past. I also don't think the FAQs are accurate, which is disappointing. There's a statement that Nespresso doesn't have organic coffee, but they do have a few options/blends that are organic. And you say they dont offer Fair Trade coffee, but they offer both Fair Trade and Rain Forest Alliance certified coffee options too. Some, not all, but it's dishonest for you to say they don't offer those.”

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Posted 1 year ago

“The coffee seems reasonable, but then it's packaged in the flimsiest of possible cardboard boxes for shipping with absolutely no protection, and when it inevitably gets damaged there is no way to reach them on amazon and they refuse all returns, and the customer service through their web site ignores you. It's too bad, we would have been lifetime customers, but their incredibly poor customer relations has completely turned us off.”

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Posted 1 year ago

“I'm feeling let down by Artizan Coffee due to recent changes in quality. The new branding and emphasis on environmental friendliness seem more like cost-saving measures rather than genuine improvements. The coffee's flavor has noticeably decreased, and the packaging is so flimsy that my recent order arrived with opened boxes and mixed-up pods. Customer service has also taken a hit, giving the impression that they're prioritizing cutting costs over customer satisfaction after building a reputation for quality.”

Helpful Report

Posted 1 year ago

“We ordered a set package [four different coffees, two boxes of each -- with 8 pods per box, total 64]. We tried each of the 4 flavors but we really did not like the taste. Our expectation was that while we were stuck with the opened boxes, we could return the 4 unopened boxes [32 pods] to Artizan for a refund. However Artizan does not provide refunds for unopened boxes of pods. In our opinion, the flavor descriptions are inaccurate/misleading and the customer has no recourse.”

Helpful Report

Posted 1 year ago

“I was initially drawn to Artizan's espresso due to its organic, fair trade, and compostable qualities, hoping it would become my new favorite. However, after trying several varieties of both regular and decaf, I was deeply disappointed. The espresso consistently lacked depth and flavor, leaving it watery and practically undrinkable. I reached out to their customer service team seeking a refund and to return the unused portion of my order, but unfortunately, they were unhelpful and provided no viable solutions. In comparison to other espresso brands I've tried, Artizan fell far short in both taste and customer service. For these reasons, I cannot recommend their espresso to others and will not be buying from them again myself.”

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Posted 1 year ago

“I called you and emailed IMMEDIATELY after placing my order - because I saw that you had an automatic address which is invalid. No one ever got back to me, so I will never get my coffee. A waste of time and $$$.”

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Posted 1 year ago

“Bought ORGANIC BRAZIL - NOSSA SENHORA DE FATIMA - ESTATE. Not sure if it was the roasting, the age of the beans, or something else, but it was not drinkable. In addition to its bitter or acrid taste, it left a wholly unpleasant aftertaste that lingered. I emptied the grinder and just threw out the two-pound bag.”

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Posted 2 years ago

“Coffee sucks. The company doesn't stand behind their product or value their customers. Definitely won't be ordering again.”

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Posted 2 years ago

“It's nice that it's organic coffee in compostable pods but the coffee tastes terrible. Tried the single origin pods from Colombia and Guatemala and the coffee tasted weak and watered down and lacking flavour. Will not buy again.”

Helpful Report

Posted 2 years ago

Artizan Coffee Company is rated 4.6 based on 2,345 reviews