Artizan Coffee Company Reviews

4.6 Rating 1,901 Reviews
90 %
of reviewers recommend Artizan Coffee Company
4.6
Based on 1,901 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 94%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Artizan Coffee Company Reviews

About Artizan Coffee Company:

USDA Organic Fair Trade Specialty Coffee Compostable and Biodegradable Pods and Capsules for Nespresso® Machines. Freshly Roasted In Small Batches in Miami, Florida USA.

www.artizancoffee.com

Artizan Coffee Company is not affiliated with, endorsed, or sponsored by Nespresso or any of its affiliates. Nespresso® is a registered trademark of Societe des Produits Nestle S.A.

Visit Website

Phone:

(800) 280-2698

Email:

hello@artizancoffee.com

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Bought ORGANIC BRAZIL - NOSSA SENHORA DE FATIMA - ESTATE. Not sure if it was the roasting, the age of the beans, or something else, but it was not drinkable. In addition to its bitter or acrid taste, it left a wholly unpleasant aftertaste that lingered. I emptied the grinder and just threw out the two-pound bag.
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Posted 2 weeks ago
Coffee sucks. The company doesn't stand behind their product or value their customers. Definitely won't be ordering again.
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Posted 2 months ago
It's nice that it's organic coffee in compostable pods but the coffee tastes terrible. Tried the single origin pods from Colombia and Guatemala and the coffee tasted weak and watered down and lacking flavour. Will not buy again.
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Posted 2 months ago
The espresso tastes like mold and it is disgusting. They have a no refund policy. Beware.
Artizan Coffee Company 1 star review on 25th October 2023 Artizan Coffee Company 1 star review on 25th October 2023
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Posted 5 months ago
Thanks for your reviews and we are sorry you did not like the taste of our coffee. We are in fact one of only a handful of companies that test our coffee for mold. In addition to our USDA organic certificate, you may request a Certificate of Analysis by emailing us at hello@artizancoffee.com. And yes, we have a no-refund policy for food items, which is clearly stated on our return policy: https://www.artizancoffee.com/return-policy Regards, Artizan Coffee Co.
Posted 4 months ago
I sent the below email a week and a half ago regarding Artizan Lungo capsules. To date, still no response from Artizan: I suspect you’ve received other complaints about your pods recently. For the past few months we’ve occasionally received a box of pods in which the water cannot flow through. This failure seems to have become more prevalent. We are getting more pods that do not work, than those that do. We have two machines. An older original Nespresso machine and a new Ninja that uses the original Nespresso pods. The water barely drips through on the older Nespresso, but eventually makes a cup. On the Ninja however, we get an error message that says, “Add water” and end up wasting the pod. At 80 cents a pod, we cannot continue to waste them. Both machines are making nice sized holes in the backs of the used pods, so it seems the issue may be the mesh on the front. Please advise if you are aware of the issue and are in process of correcting the problem. If not, we will have to stop purchasing your product as it’s too expensive to waste. Thank you in advance for a response.
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Posted 6 months ago
Dear Wendy We sincerely apologize for the delayed response and any challenges you've encountered using our Lungo capsules. Our understanding about the Ninja machine is that it is designed to be compatible with capsules made with aluminum lids only. Our capsules do not contain any aluminum whatsoever therefore, the Ninja machine is not compatible with our capsules. As per the Faq page on our website, Artizan capsules are specifically designed to work in the following Nespresso Original machines: Delonghi C190, D290, Citiz, CitiZ&Milk, Maestria, U, Le Cube, Inissia, Latissima Plus, Latissima Pro, Latissima Touch, Lattissima One, Pixie, KitchenAid, Prodigio, Expert, Essenza Mini, Creatista, Creatista Uno, and Creatista Plus. If you have any further questions or require additional support, please don't hesitate to contact our customer support at hello@artizancoffee.com Best regards, Customer Support Team, Artizan
Posted 6 months ago
I received the wrong flavor, chatted with a representative and was denied exchanging the capsules for the correct flavor. Will never order from them again.
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Posted 6 months ago
Hello Cheryl, Thanks for the review. To clarify, you received exactly what you ordered. If we had made a mistake in fulfilling your order we would have sent a replacement. Regards, Artizan Coffee Co.
Posted 6 months ago
Extremely low quality coffee. Undrinkable, i would say. I regret buying +50 to get free delivery.
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Posted 8 months ago
I had ordered, on line, 7 sleeves of pods for Nespresso machine. The very next day i was informed by Nespresso personnel that your pods will ruin the programming of my machine and not to use it. I assumed it was just a ‘bad mouthing’ the competition remark so i called your office to verify. Your personnel confirmed that it will not work on my machine. This was verified after they got my serial number of the nespresso machine and a photo of it. Your personnel confirmed that the delonghi lattisma machine is the only machine that it will not work with. They would not cancel the order and told me to refuse the package and not to take delivery. Unfortunately the ups person left it on my front door w/o informing me. It took (one named Hans in your org) to tell me he cannot help me and refused to accept return. I have not opened the package and is in its original box and completely sealed. On a follow up call i asked for you and i was on hold for about 45 mins and nobody came to the phone. As sich i am disputing your charge and i want to accuse you of FALSE ADVERTISING. Your message clearly states that your pods are compatible with the Nespresso machine.
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Posted 9 months ago
Dear Azun Thanks for your feedback. Our capsules are compatible with all Nespresso original machines including the Delonghi Lattisma. As per our FAQ page: www.artizancoffee.com/faq WHICH NESPRESSO MACHINES WILL ARTIZAN CAPSULES WORK WITH? Artizan capsules are specifically designed to work in the following Nespresso OriginalLine coffee machines: Delonghi C190, D290, Citiz, CitiZ&Milk, Maestria, U, Le Cube, Inissia, Latissima Plus, Latissima Pro, Latissima Touch, Lattissima One, Pixie, KitchenAid, Prodigio, Expert, Essenza Mini, Creatista, Creatista Uno, and Creatista Plus. Unfortunately, we do not accept returns on food items. Per our return policy: www.artizancoffee.com/return-policy CONSUMABLES POLICY: ALL SALES ARE FINAL As per our return policy, Artizan Coffee does not offer exchanges, returns or refunds of any kind on any food products offered for sale on our website or on any third-party marketplace. Due to quality control and food safety issues, we are unable to accept returns or issue refunds on any consumable items including but not limited to whole/ground coffee, pods, and capsules. Even if these items are still sealed, we cannot assume they are tamper-free once they are out of our hands. Regards, Artizan Coffee Co.
Posted 9 months ago
Too late. I haven't received this yet
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Posted 10 months ago
So ordered coffee on Sunday it should have shipped on Monday or tuesday and as of Wednesday it still hadn't been shipped a week later still nothing. I was told that it would go out expedited mail never did. Horrible service. Cant recommend.
Artizan Coffee Company 1 star review on 6th April 2023
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Posted 11 months ago
Thanks for reaching out. Your order on Monday 27th was shipped on Wednesday, March 30th. The 2-day turnaround time is within the 1-3 day promise on our shipping policy page. According to UPS tracking, your package has been delayed due to weather-related issues which unfortunately are out of our control. Your package is scheduled for delivery tomorrow. Thank you for being our valued customer. We are grateful for the pleasure of serving you and it would be our pleasure to continue serving you. Please call or email us if we can be of further assistance. Kind Regards, Customer Love Department Artizan Coffee Co. | @ArtizanCoffee 7200 NW 7th Ave. Suite #1 Miami, FL 33150 Toll-Free (800) 280-2698
Posted 11 months ago
I didnt get my package at all
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Posted 1 year ago
Joe, Thanks for your review. Your package is out for delivery today. Please check the tracking number we provided when your order shipped.
Posted 1 year ago
Extremely disappointed with Artizan's misleading marketing that their pods work with Nespresso machines. There's only one kind of Nespresso machine that these work for (the original). When I received their pods and realized they were too small for my Nespresso Virtuo, and followed up to return the pods, the customer service interaction, in my opinion, was alarmingly rude. In fact, they outright blamed me! I now have almost $50 worth of pods I cannot use that they claim I cannot return (even though the boxes have not been opened).
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Posted 1 year ago
Thanks for your feedback. As per the customer service agent who assisted you, every product listing for Nespresso original machines on our website clearly states that our capsules are not compatible with any Vertuo machine, in multiple locations, and in both text and images. This information is also on our home page, FAQ, and in several blog posts on our website. There are no capsules in the market that are compatible with Nespresso Vertuo machines and there will not be for at least another eight years. Unfortunately, due to the patent on the Vertuo capsules, you can ONLY buy capsules made by Nespresso.
Posted 1 year ago
This is for the hazelnut only. I’ve yet to try the others. It’s horrible. Butter and barely smells/tastes like hazelnut. Wanted so much to love this especially since it’s compostable and organic.
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Posted 1 year ago
'WARNING! Please do not buy coffee from this company. We had several issues and their Customer service is horrible. We requested a refund and learned after our purchase they have a non-refund policy and refused to give us a refund. They did make a useless offer to give credit for i merchandise or a bag of coffee. Our response to receiving more coffee for an already horrible tasting coffee was unacceptable, and especially to someone who orders pods to fit a Nesspresso machine. We also did not need nor were we interested in Artizan merchandise. The box we received with our large order of sleeves had grounds all over the box and on all the sleeves. Their pods fell apart in the box and in our Nesspresso machine and we ended up with horrible coffee and with grounds every time. The clean up was really bad and not worth it. We didn't appreciate having to strain the coffee grounds! When I mentioned all my issues including the weak and unsatisfied tasting coffee, I received an email explaining how to use less water in order to get a better tasting coffee. My setting were set at the lowest espresso water setting and this advice was useless. We even tried using 2-3 pods to try to get the equivalent of one shoot of expresso and still didn't receive the results of a good tasting cup of coffee. Please read the reviews written by others with the same issues we had. We just read a review from 5 years ago from a person with the same issue of pods falling apart in their coffee machine and weak tasting coffee. Don't make the same mistake we did … we took a chance, lost our money and experienced frustrations with customer service after ordering Artizan Coffee.
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Posted 1 year ago
Thank you for your feedback, Marylin. We're sorry that you were disappointed with our capsules and customer service – your order arrived damaged, which occasionally happens during shipping. We offered to send a replacement order or provide a store credit. Taste preferences vary. That's why Nespresso has built its machines with the ability to calibrate or change the coffee-to-water ratio. Most of our customers find the default satisfying, but if it isn't to your tastes, you can adjust it until you find your sweet spot. We stand by our product. We have the best organic alternative to Nespresso, and our team is dedicated to providing excellent customer service. Please let us know if there's anything else we can do for you.
Posted 1 year ago
I ordered the bundle pack my first time trying this product. I can’t return because of food safety policy so I asked customer service for a refund since the pods I tried tasted awful. I have 70 of the 80 pods left and 5 boxes are unopened and sealed. I wasted $50 of money. Customer service swiftly ignored my request for a refund and instead restated their no return policy. I don’t recommend ordering a bundle the first time. If you are trying for the first time, I recommend started with a smaller quantity so you are not in my situation. I don’t understand how people like this coffee. It takes like they put soil or compost in the pods and not espresso.
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Posted 1 year ago
Got a bunch of the decafs. Eh. Thin bodied, boring nose, dull flavor profiles, and disappointing crema.
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Posted 1 year ago
The coffee is very weak. I had such high hopes and was very excited to see that you had Peruvian coffee but the taste is just so underwhelming and disappointing.
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Posted 1 year ago
Unfortunately, I do not like the flavor.
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Posted 1 year ago
Flavor was sub par.
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Posted 1 year ago
Was searching for organic Nespresso compatible capsules I ordered 8 packs of different coffee to try. The order arrived within a couple of days. The first thing I noticed was the badly designed sleeves that do not stay closed and the capsules are not marked in any way that makes it possible to distinguish which type of coffee it is. I first tried a Cuba Mia capsule and could not believe how bad it tasted. I then tried 3 other types of coffee capsules hoping they might be better but they all had the same bad taste - watery, bitter and burnt There was no way I could drink any more of it. I returned the whole order and had to pay for return shipping and was refunded only for 4 out of 8 sleeves. Huge disappointment, sorry to say it but it's probably one of the worst coffees I've ever tasted.
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Posted 2 years ago
Artizan Coffee Company is rated 4.6 based on 1,901 reviews