Artizan Coffee Company Reviews

Name: Artizan Coffee Company
Address: 15992 NW 48 Ave. Miami Gardens, FL 33014, 15992 NW 48 Ave. Miami Gardens, FL 33014, Florida
Rating: 4.62

4.6 Rating 2,245 Reviews

91 %

of reviewers recommend Artizan Coffee Company

4.6

Based on 2,245 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Artizan Coffee Company:

USDA Organic Fair Trade Specialty Coffee Compostable and Biodegradable Pods and Capsules for Nespresso® Machines. Freshly Roasted In Small Batches in Miami, Florida USA.

www.artizancoffee.com

Artizan Coffee Company is not affiliated with, endorsed, or sponsored by Nespresso or any of its affiliates. Nespresso® is a registered trademark of Societe des Produits Nestle S.A.

Visit Website

Phone:

(800) 280-2698

Email:

hello@artizancoffee.com

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Artizan Coffee Company 5 star review on 21st July 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Too late. I haven't received this yet”

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Posted 2 years ago

“So ordered coffee on Sunday it should have shipped on Monday or tuesday and as of Wednesday it still hadn't been shipped a week later still nothing. I was told that it would go out expedited mail never did. Horrible service. Cant recommend.”

Artizan Coffee Company 1 star review on 6th April 2023

Helpful Report

Posted 2 years ago

Thanks for reaching out. Your order on Monday 27th was shipped on Wednesday, March 30th. The 2-day turnaround time is within the 1-3 day promise on our shipping policy page. According to UPS tracking, your package has been delayed due to weather-related issues which unfortunately are out of our control. Your package is scheduled for delivery tomorrow. Thank you for being our valued customer. We are grateful for the pleasure of serving you and it would be our pleasure to continue serving you. Please call or email us if we can be of further assistance. Kind Regards, Customer Love Department Artizan Coffee Co. | @ArtizanCoffee 7200 NW 7th Ave. Suite #1 Miami, FL 33150 Toll-Free (800) 280-2698

Posted 2 years ago

“I didnt get my package at all”

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Posted 2 years ago

Joe, Thanks for your review. Your package is out for delivery today. Please check the tracking number we provided when your order shipped.

Posted 2 years ago

“Extremely disappointed with Artizan's misleading marketing that their pods work with Nespresso machines. There's only one kind of Nespresso machine that these work for (the original). When I received their pods and realized they were too small for my Nespresso Virtuo, and followed up to return the pods, the customer service interaction, in my opinion, was alarmingly rude. In fact, they outright blamed me! I now have almost $50 worth of pods I cannot use that they claim I cannot return (even though the boxes have not been opened).”

Helpful Report

Posted 2 years ago

Thanks for your feedback. As per the customer service agent who assisted you, every product listing for Nespresso original machines on our website clearly states that our capsules are not compatible with any Vertuo machine, in multiple locations, and in both text and images. This information is also on our home page, FAQ, and in several blog posts on our website. There are no capsules in the market that are compatible with Nespresso Vertuo machines and there will not be for at least another eight years. Unfortunately, due to the patent on the Vertuo capsules, you can ONLY buy capsules made by Nespresso.

Posted 2 years ago

“This is for the hazelnut only. I’ve yet to try the others. It’s horrible. Butter and barely smells/tastes like hazelnut. Wanted so much to love this especially since it’s compostable and organic.”

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Posted 2 years ago

“'WARNING! Please do not buy coffee from this company. We had several issues and their Customer service is horrible. We requested a refund and learned after our purchase they have a non-refund policy and refused to give us a refund. They did make a useless offer to give credit for i merchandise or a bag of coffee. Our response to receiving more coffee for an already horrible tasting coffee was unacceptable, and especially to someone who orders pods to fit a Nesspresso machine. We also did not need nor were we interested in Artizan merchandise. The box we received with our large order of sleeves had grounds all over the box and on all the sleeves. Their pods fell apart in the box and in our Nesspresso machine and we ended up with horrible coffee and with grounds every time. The clean up was really bad and not worth it. We didn't appreciate having to strain the coffee grounds! When I mentioned all my issues including the weak and unsatisfied tasting coffee, I received an email explaining how to use less water in order to get a better tasting coffee. My setting were set at the lowest espresso water setting and this advice was useless. We even tried using 2-3 pods to try to get the equivalent of one shoot of expresso and still didn't receive the results of a good tasting cup of coffee. Please read the reviews written by others with the same issues we had. We just read a review from 5 years ago from a person with the same issue of pods falling apart in their coffee machine and weak tasting coffee. Don't make the same mistake we did … we took a chance, lost our money and experienced frustrations with customer service after ordering Artizan Coffee.”

Helpful Report

Posted 2 years ago

Thank you for your feedback, Marylin. We're sorry that you were disappointed with our capsules and customer service – your order arrived damaged, which occasionally happens during shipping. We offered to send a replacement order or provide a store credit. Taste preferences vary. That's why Nespresso has built its machines with the ability to calibrate or change the coffee-to-water ratio. Most of our customers find the default satisfying, but if it isn't to your tastes, you can adjust it until you find your sweet spot. We stand by our product. We have the best organic alternative to Nespresso, and our team is dedicated to providing excellent customer service. Please let us know if there's anything else we can do for you.

Posted 2 years ago

“I ordered the bundle pack my first time trying this product. I can’t return because of food safety policy so I asked customer service for a refund since the pods I tried tasted awful. I have 70 of the 80 pods left and 5 boxes are unopened and sealed. I wasted $50 of money. Customer service swiftly ignored my request for a refund and instead restated their no return policy. I don’t recommend ordering a bundle the first time. If you are trying for the first time, I recommend started with a smaller quantity so you are not in my situation. I don’t understand how people like this coffee. It takes like they put soil or compost in the pods and not espresso.”

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Posted 2 years ago

“Got a bunch of the decafs. Eh. Thin bodied, boring nose, dull flavor profiles, and disappointing crema.”

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Posted 3 years ago

“The coffee is very weak. I had such high hopes and was very excited to see that you had Peruvian coffee but the taste is just so underwhelming and disappointing.”

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Posted 3 years ago

“Unfortunately, I do not like the flavor.”

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Posted 3 years ago

“Flavor was sub par.”

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Posted 3 years ago

“Was searching for organic Nespresso compatible capsules I ordered 8 packs of different coffee to try. The order arrived within a couple of days. The first thing I noticed was the badly designed sleeves that do not stay closed and the capsules are not marked in any way that makes it possible to distinguish which type of coffee it is. I first tried a Cuba Mia capsule and could not believe how bad it tasted. I then tried 3 other types of coffee capsules hoping they might be better but they all had the same bad taste - watery, bitter and burnt There was no way I could drink any more of it. I returned the whole order and had to pay for return shipping and was refunded only for 4 out of 8 sleeves. Huge disappointment, sorry to say it but it's probably one of the worst coffees I've ever tasted.”

Helpful Report

Posted 3 years ago

“Unfortunately, the coffee pods fail to produce espresso when compared to Nespresso brand pods. I was pleased to hear they these pods are fair trade and compostable, but the paper pods do not hold back the coffee in the brewing process, resulting in a thin, watery coffee that is not expresso. The coffee itself may be quite good, but the pods are not constructed to make a good espresso.”

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Posted 3 years ago

“The flavored coffees - chocolate, vanilla, caramel, hazelnut - are terrible. The chocolate, vanilla and caramel all have the same bitter taste - I could not differentiate one from the other. And I don't know what flavor the hazelnut coffee was, but it certainly was NOT hazelnut. Just tried 1 of each flavor, then threw the rest out. What a waste of money! Will go back to Nespresso pods.”

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Posted 4 years ago

“Still waitin my coffe Order #32104 Placed on August 21, 2021...Today is de 8th sept.”

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Posted 4 years ago

“This is labeled as a 13 for intensity? The strongest coffee available? Did not hit the mark for me.”

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Posted 4 years ago

“The coffee taste bad”

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Posted 4 years ago

“I have been a loyal Nespresso customer for years and like many others, disappointed when they dropped their Decaf Lungo. I searched the web for an acceptable alternative and landed on Artizan’s Decaf Sumatra Lungo. I ordered 7 sleeves. When my package arrived I quickly noticed that the word “Lungo” doesn’t appear anywhere - not on the packing slip, not on the box containing the capsules, and definitely not on the capsules. I tried the coffee, brewing it as a Lungo, and was not impressed. So I called Customer Service multiple times, could only leave a message, asking my question about whether or not this is a true Lungo. No one has returned my call. Having been in the coffee business for 13 years, I know the value of good customer service. I will keep my 7 sleeves, but I will not be an Artizan customer.”

Helpful Report

Posted 4 years ago

Hi Frank, Thanks for reaching out. We called you back and left a message on your voicemail. We will try you again tomorrow. In the meantime, you are welcome to contact us again via phone or email and we'll be happy to address any questions. Kind Regards Artizan Coffee Co.

Posted 4 years ago

“Very light, more coffee-like than espresso. Does not have body. Tastes are bland.”

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Posted 4 years ago

“I am sorry to say that this coffee is so flavorless that it is neither worth brewing nor drinking. First I tried the Decaf Sumatra in a mocha. All I could taste was hot chocolate. Next I tried the regular caffeinated Ethiopian in a small cup of steamed milk. All I could taste was steamed milk. I did feel the caffeine, so I know there was coffee in there somewhere. But I couldn't taste it. My basis of comparison is the Nespresso line of pods that I normally drink, both decaf and caffeinated. I think the only way to enjoy organic coffee is to buy beans or ground roast and brew it yourself.”

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Posted 4 years ago

Artizan Coffee Company is rated 4.6 based on 2,245 reviews