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Artizan Coffee Company Reviews

4.6 Rating 1,907 Reviews

90 %

of reviewers recommend Artizan Coffee Company

Company Reviews

Product Reviews

4.6

Based on 1,907 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Artizan Coffee Company:

USDA Organic Fair Trade Specialty Coffee Compostable and Biodegradable Pods and Capsules for Nespresso® Machines. Freshly Roasted In Small Batches in Miami, Florida USA.

www.artizancoffee.com

Artizan Coffee Company is not affiliated with, endorsed, or sponsored by Nespresso or any of its affiliates. Nespresso® is a registered trademark of Societe des Produits Nestle S.A.

Visit Website

Phone:

(800) 280-2698

Email:

hello@artizancoffee.com

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Artizan Coffee Company 5 star review on 5th April 2024

Artizan Coffee Company 1 star review on 2nd November 2023

Artizan Coffee Company 1 star review on 2nd November 2023

Artizan Coffee Company 5 star review on 13th September 2023

Artizan Coffee Company 5 star review on 8th September 2023

Artizan Coffee Company 5 star review on 3rd August 2023

Artizan Coffee Company 5 star review on 29th May 2023

Rovanna Mullins

33

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I did not receive the order. Should have been delivered on 10/18 but tracking code stopped and no further communications.”

Posted 2 years ago

“Good coffee beans. But there is a mechanical problem with their pods. It seems that pod membrane is not well designed. Most of the time I get just water coming out for 2 to 5 seconds before I get espresso. Largely unusable. Don;t have this problem with other brands.”

Posted 2 years ago

“Love the brand, taste of the coffee and the subscription options. However, we're having a lot of difficulty with the pods fitting in the machine. I reached out in the chat online for help - and no one has gotten back to me since.”

Posted 2 years ago

“The flavored coffees (French Vanilla and Chocolate) have no discernible flavor, the others are bitter.”

Posted 2 years ago

“According to their website, my shipment info sent to Fedex Aug 13. Dropped off at Walgreens Aug 17. On Aug 24, it's still not here. If it arrives tomorrow Aug 25, then it's 12 days for shipment. I”

Posted 2 years ago

“Servive was great but not the product. The capsules are not domed like the Nespresso capsules and therefore do not fit as well and leak. Sorry.”

Posted 2 years ago

“The idea is fantastic and so necessary but unfortunately the coffee tasted stale and watery.”

Posted 3 years ago

“It took 2 weeks from the time I ordered my capsules online (16-Feb-2021) to the time I received my order (01-Mar-2021). I paid $7.95 shipping and handling. Not cool.”

Posted 3 years ago

“The coffee lacked flavor and the texture was too watery. Excessive grind particles left at bottom of cup. I ordered the multi pack and a single origin. Glad to see there is an alternative to the nespresso capsules though. I ordered from here a few years ago and quality has improved since. Keep dialing it in.”

Posted 3 years ago

“Looking forward to trying the coffee if I ever get it. I received an email from this coming stating it shipped on 12/4 with a tracking # to wait 24hrs for tracking details. I waited 5 days for tracking details, didn’t get any til I contacted the company, where they apologized and said my order didn’t REALLY ship out until 12/9. I live a 2hr drive from this company and still as of 12/10 do not have the coffee. Does not have anything to do with Covid. For all this nonsense with this company, I sure do hope the coffee is good. Customer Service will make or break your company, I will never order again.”

Posted 3 years ago

“I really wanted to like this coffee. It is a company based locally to where I live, and I have long wanted an organic, environmentally-friendly nespresso-compatible coffee pod. However, the pods are only minimally compatible with my machine. The first day I drank the coffee, it was so weak, I had to take a nap because I was so tired! You can’t make a luongo with it because it would definitely be too watery - not sure if that’s because the pods don’t puncture well and all the coffee doesn’t get out or whether that has to do with the strength of the coffee itself. Overall, I’m sad these won’t be a purchase for me moving forward and wish I could get my money back on the pack of 6 sleeves I purchased. I know after 3 days of trying this that I have to ditch the rest...”

Posted 3 years ago

“The idea is great but the coffee ends up tasting awful. The flavor is terrible and it’s watery, so I’m sorry to say it’s just a ‘fail’ to me. I’ve been hoping that ordering different kinds would be better but I’ve been very disappointed with each successive purchase and I will not try anymore.”

Posted 3 years ago

“Coffee good but, compatibility with the Nespresso machine is questionable. Does not dispense the same as Nespresso capsules.”

Posted 3 years ago

“Best quality coffee, nonexistent customer service, none of the multiple emails, and voice mails were ever answered.”

Posted 3 years ago

“Supposedly your company ship my purchase from Hialeah on Friday, July 31. We are now on August 8 and the shipment has not arrived! No explanation has been given for the delay but according to FedEx you created the laven one week ago but have not set the goods! Incredible!”

Posted 3 years ago

“Very weak coffee”

Posted 3 years ago

“I ordered netspresso instead of k-cups. I tried to contact Artizan and explain my error.. They said they’d get back quickly. Nothing. Twice. I was excited to find a superior and different coffee. From a reliable source. Anyway we all have bad days or maybe two. For what it’s worth.”

Posted 3 years ago

“I love the idea of organic pods. The issues we have are that even the strongest coffee capsule is still weak. I have to use two capsules to equal the strength of a mild Nesspresso pod. Other than is being organic it ends up being the same price to use two.”

Posted 3 years ago

“Coffee beans were “ lackluster “ at best. There was no roast date OR use by date - tasted old and tired. Packaging seems like an afterthought- not user friendly and someone actually used staples on the bag?? Never with food should staples be present. My biggest complaint is the beans had little character and not robust at all. There are many other specialty coffee roasters around - stay away from this one”

Posted 3 years ago

“The crema disappears within seconds after it’s pulled through the Nespresso machine. Flavor is ok....but the whole point of having a Nespresso is the crema. When will you guys be fixing this?”

Posted 4 years ago

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Artizan Coffee Company is rated 4.6 based on 1,907 reviews