“TERRIBLE!
In June 2017 I purchased 2 Sailun tyres on-line from Asda. These were fitted on 17 June by Hi-Q Tyreservices, Northampton. I am informed by my garage that these tyres now need replacing. They have only covered 3188 miles! The wear is across the whole width of the tyre (no tracking, or inflation issues), my car is a standard 1.6 Renault Megane and I am considered a gentle driver. 3000 miles is far less than I have ever obtained from a tyre and it seems obvious that they are sub-standard in manufacture..
The Consumer Rights Act 2015 makes it an implied term of the contract I have with Asda tyres that goods be as described, fit for purpose and of satisfactory quality. They are clearly in breach of contract, but don't want to know.”
“TERRIBLE!
In June 2017 I purchased 2 Sailun tyres on-line from Asda. These were fitted on 17 June by Hi-Q Tyreservices, Northampton. I am informed by my garage that these tyres now need replacing. They have only covered 3188 miles! The wear is across the whole width of the tyre (no tracking, or inflation issues), my car is a standard 1.6 Renault Megane and I am considered a gentle driver. 3000 miles is far less than I have ever obtained from a tyre and it seems obvious that they are sub-standard in manufacture..
The Consumer Rights Act 2015 makes it an implied term of the contract I have with Asda tyres that goods be as described, fit for purpose and of satisfactory quality. They are clearly in breach of contract, but don't want to know.”
“I will never use Asda tyres again.
I paid and booked on line to have two new tyres fitted and chose the garage of my choice to have them fitted.
I arrived on the Friday to find that the garage were not able to fit the tyres due to not being aware of me arriving. My booking was for 1.30pm but the earliest they could do it was 4.30pm.
I then checked the tyres as they were Pirelli PZero and I was aware that some outlets try to sell you tyres that are years old. Well, the tyres were 2 and a half years old so another reason why I could not get them fitted.
I rang customer services and a lady took my call (after 5 mins of the phone ringing). I explained the situation and she informed me that it must have been the garages fault that they were not aware of the booking. Secondly, that I should have looked in the FAQ section before purchasing on line the tyres because they state that the tyres are between 18 months and 5 years old. When you are paying £350 for the tyres with the backdrop of the MOT looking at failing tyres over a certain age (future legislation, possibly 3 years).
No way forward could be agreed so I asked for a refund only to be told that it would be up to 14 days before the refund would be transacted.
So I was without the much needed tyres and no cash in the account to go elsewhere. As it happens a lady came in as I was leaving who had also used Asda tyres and they didn't know about her booking either and she had to arrange for another day.d
Asda tyres need to have a good look at themselves because with this level of service they will soon have zero customers. As I say I will never this company again.”
