Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.47

4.5 Rating 2,797 Reviews

86 %

of reviewers recommend Ash & Ember

4.5

Based on 2,797 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

Write Your review

Tell us how Ash & Ember made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Ash & Ember 5 star review on 24th September 2024

382

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Originally bought a 24 in. Too small, returned no problem. Got 28 in. Much better fit. Excellent product for the price! Buy with confidence!! Excellent”

Helpful Report

Posted 2 years ago

“Very speedy delivery and all as ordered, the vertical fireplace grate with fire back is great. Works fantastic!”

Helpful Report

Posted 2 years ago

“Well Built - Protects my Patio !!”

Helpful Report

Posted 2 years ago

“Great product, reasonably priced, delivered on time. Can't ask for more.”

Helpful Report

Posted 2 years ago

“Item was delivered quickly. Set up easy and just what we were expecting”

Helpful Report

Posted 2 years ago

“This high efficiency log grate works as expected and puts more heat out”

Helpful Report

Posted 2 years ago

“I love it . Really throws the heat. Built to last a very long time.”

Helpful Report

Posted 2 years ago

“I don’t think military tanks are built this well but weight about the same. Awesome product!”

Helpful Report

Posted 2 years ago

“This product is amazing! It helps heat our entire living room, kitchen and back bedrooms (1100 SF). It arrived quickly and in perfect condition! Easy assembly and your fires not only are more efficient the back plate holds and distributes heat quickly! Would 100% recommend for folks with an open fireplace wanting to get more from their wood supply! Wish I had looked into this sooner!”

Helpful Report

Posted 2 years ago

“Product is very well built and shipping was very quick”

Helpful Report

Posted 2 years ago

“Great quality.”

Helpful Report

Posted 2 years ago

“Perfect size and very sturdy for our Mountain view firepit. Shipped quickly and well packed. Box was damaged but grate was fine. Recommended by a friend and we will pass it on!”

Helpful Report

Posted 2 years ago

“It's absolutely perfect quality built at great price”

Helpful Report

Posted 2 years ago

“arrived in a timely fashion, beautiful, appears well build. Can't wait to have the first fire in it!”

Helpful Report

Posted 2 years ago

“Good job!!”

Helpful Report

Posted 2 years ago

“Great fireplace grates. Very well built and durable”

Helpful Report

Posted 2 years ago

“Very surprised how heavy it was! First fire: irons heated to white hot and didn’t deform. This is a good one!”

Helpful Report

Posted 2 years ago

“Very pleased with the quality of the product. The steel is heavy gauge and components welded other than the four attachment points for assembly to the steel plate fireback and the two supports. Since instilation, I have had several fires in my fireplace. The fire requires less tending due to the shape of the grate. Once a bed of coals is established it pushes more heat into the room. The package had tear damage in shipping, however, the product was not damaged.”

Helpful Report

Posted 2 years ago

“Great customer service! A shipment damaged in transit was replaced rapidly with no hassles. The product is fantastic!”

Helpful Report

Posted 2 years ago

“The package box was damaged upon arrival. Contents were not damaged and no parts were missing.”

Helpful Report

Posted 2 years ago

Ash & Ember is rated 4.5 based on 2,797 reviews