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Ash & Ember Reviews

4.5 Rating 2,797 Reviews
86 %
of reviewers recommend Ash & Ember
4.5
Based on 2,797 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 89%
Accurate And Undamaged Orders
Greater than 87%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.1 out of 5
Returns & Refunds
Returns Process
Could Be Better
Read Ash & Ember Reviews
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Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

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Ash & Ember 5 star review on 24th September 2024
Robert S
Ash & Ember 5 star review on 30th August 2024
Jeffrey N
Ash & Ember 5 star review on 27th August 2024
John K
Ash & Ember 5 star review on 26th August 2024
Neil W
Ash & Ember 5 star review on 20th August 2024
Anonymous
Ash & Ember 5 star review on 13th August 2024
Greg U
Ash & Ember 5 star review on 13th August 2024
Greg U
382
Anonymous
Anonymous  // 01/01/2019
never had a problem
Helpful Report
Posted 2 years ago
Great product, Good price, Fast Delivery
Helpful Report
Posted 2 years ago
Built with quality good thickness in material. Looks nice and perfect size for backyard love that it has a lid. Was scared it would get messed up in shipping cause of the weight but it came perfect and shipping was fast. Had two fires already and works exactly like it should with little to no smoke. Only had it for a few weeks so let's hope it last as long as they say it does in the 3 seasons without a cover it should with the material that was used if so then ten stars for them. I wouldn't see why anyone would buy any other fire pit. I would totally recommend it. I was a structural steel worker for over 11 years this is not a made in China fire pit like all the others this was built to last
Helpful Report
Posted 2 years ago
Great product with speedy delivery. Makes a huge difference for an efficient, warm, comfortable fire
Helpful Report
Posted 2 years ago
Our grate was shipped fast and arrived before the estimated date. It's very well-built, and weighs a ton! We had been burning directly off the ground, using this makes the airflow so much better. We'd definitely buy it again.
Helpful Report
Posted 2 years ago
This was the first time buying something from Titan Great Outdoors. Their website description for the fire ring I purchased was accurate and easy to buy. The product is well made and I received on time as promised. I’m very satisfied with my product and my experience shopping online with Titan Great Outdoors. I’ll use them again.
Helpful Report
Posted 2 years ago
Excellent product
Helpful Report
Posted 2 years ago
I was not completely confident placing my order on line so I called the company and the guy I spoke with was extremely helpful. The item was delivered quickly and will definitely order again from Titan.
Helpful Report
Posted 2 years ago
The product arrived on time and is very well built. It is extremely heavy and works well.
Helpful Report
Posted 2 years ago
Wood rack works great! Fire self feeds, doesn't smoke and makes room very warm!
Helpful Report
Posted 2 years ago
Very easy to order; fast delivery; good communications! Would have preferred that the fire pit grate be painted, immediately rusted! Should have an option for painted vs. steel!
Helpful Report
Posted 2 years ago
Awesome transaction and will be purchasing more !
Helpful Report
Posted 2 years ago
Exactly as expected. Great quality. Only used it once but it worked great! Recommend
Helpful Report
Posted 2 years ago
Heavy duty!!
Helpful Report
Posted 2 years ago
Order process was simple to follow. I suggest that you make all of the accessories for the rotisserie easier to find. And please include the counterweight with the unit. Without it, a buyer who is not familiar with large rotisseries would have a hard time. Instructional videos would also help. Order arrived in great shape. The quality of the unit is great. I will cook a 45lb pig for Thanksgiving.
Helpful Report
Posted 2 years ago
No issues, target works as intended.
Helpful Report
Posted 2 years ago
This order started out with the wrong item being sent, but your employees took great care of me and quickly resolved the problem. And I am very happy with the quality of the fire pit grate!
Helpful Report
Posted 2 years ago
Well manufactured fire pit. 29" diam was just the right size for me. I expect it to last a lifetime. Very satisfied with purchase.
Helpful Report
Posted 2 years ago
Everything was great!
Helpful Report
Posted 2 years ago
Great product, received on time and packaged very well.
Helpful Report
Posted 2 years ago
Ash & Ember is rated 4.5 based on 2,797 reviews