Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.47

4.5 Rating 2,797 Reviews

86 %

of reviewers recommend Ash & Ember

4.5

Based on 2,797 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

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Ash & Ember 5 star review on 24th September 2024

382

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“never had a problem”

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Posted 2 years ago

“Great product, Good price, Fast Delivery”

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Posted 2 years ago

“Built with quality good thickness in material. Looks nice and perfect size for backyard love that it has a lid. Was scared it would get messed up in shipping cause of the weight but it came perfect and shipping was fast. Had two fires already and works exactly like it should with little to no smoke. Only had it for a few weeks so let's hope it last as long as they say it does in the 3 seasons without a cover it should with the material that was used if so then ten stars for them. I wouldn't see why anyone would buy any other fire pit. I would totally recommend it. I was a structural steel worker for over 11 years this is not a made in China fire pit like all the others this was built to last”

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Posted 2 years ago

“Great product with speedy delivery. Makes a huge difference for an efficient, warm, comfortable fire”

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Posted 2 years ago

“Our grate was shipped fast and arrived before the estimated date. It's very well-built, and weighs a ton! We had been burning directly off the ground, using this makes the airflow so much better. We'd definitely buy it again.”

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Posted 2 years ago

“This was the first time buying something from Titan Great Outdoors. Their website description for the fire ring I purchased was accurate and easy to buy. The product is well made and I received on time as promised. I’m very satisfied with my product and my experience shopping online with Titan Great Outdoors. I’ll use them again.”

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Posted 2 years ago

“Excellent product”

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Posted 2 years ago

“I was not completely confident placing my order on line so I called the company and the guy I spoke with was extremely helpful. The item was delivered quickly and will definitely order again from Titan.”

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Posted 2 years ago

“The product arrived on time and is very well built. It is extremely heavy and works well.”

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Posted 2 years ago

“Wood rack works great! Fire self feeds, doesn't smoke and makes room very warm!”

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Posted 2 years ago

“Very easy to order; fast delivery; good communications! Would have preferred that the fire pit grate be painted, immediately rusted! Should have an option for painted vs. steel!”

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Posted 2 years ago

“Awesome transaction and will be purchasing more !”

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Posted 2 years ago

“Exactly as expected. Great quality. Only used it once but it worked great! Recommend”

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Posted 2 years ago

“Heavy duty!!”

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Posted 2 years ago

“Order process was simple to follow. I suggest that you make all of the accessories for the rotisserie easier to find. And please include the counterweight with the unit. Without it, a buyer who is not familiar with large rotisseries would have a hard time. Instructional videos would also help. Order arrived in great shape. The quality of the unit is great. I will cook a 45lb pig for Thanksgiving.”

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Posted 2 years ago

“No issues, target works as intended.”

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Posted 2 years ago

“This order started out with the wrong item being sent, but your employees took great care of me and quickly resolved the problem. And I am very happy with the quality of the fire pit grate!”

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Posted 2 years ago

“Well manufactured fire pit. 29" diam was just the right size for me. I expect it to last a lifetime. Very satisfied with purchase.”

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Posted 2 years ago

“Everything was great!”

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Posted 2 years ago

“Great product, received on time and packaged very well.”

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Posted 2 years ago

Ash & Ember is rated 4.5 based on 2,797 reviews