Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.47

4.5 Rating 2,858 Reviews

86 %

of reviewers recommend Ash & Ember

4.5

Based on 2,858 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

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Ash & Ember 5 star review on 18th November 2025

383

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Excellent product”

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Posted 3 years ago

“Looks great, works very well. No issues.”

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Posted 3 years ago

“Product arrived on time and well packaged. Assembly was easy and f.”

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Posted 3 years ago

“Great price and delivery time was quick.”

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Posted 3 years ago

“Shipped fast, product was a perfect fit and high quality.”

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Posted 3 years ago

“Absolutely love my new fire pit. I first discovered it when I booked a weekend at a getaway.house cabin. I figured if it held up to their visitors that it would be a good quality out for me at my home. I did my research as I was already shopping around for a pit months prior to my trip and found the exact same put in the site. I was excited to see that it was on sale and ordered it immediately. I got an estimated shipping date and the pit arrived just a couple days after input in the order, which was way earlier than I expected it to arrive. It was delivered to my front door while I was at work, so both my teenage boys assembled it together and placed it in the area I had already prepared for it the previous two days after placing the order. By the time I came home from night shift, it was ready to go and I couldn’t wait to light up the fire in order to wind down before going to sleep. I am extremely satisfied with this purchase and excited to spend time with my kids, family, and friends around the fire. Thank you for the excellent experience.”

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Posted 3 years ago

“Order was sent when it was promised.”

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Posted 3 years ago

“Heavy duty just what I expected. Love it”

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Posted 3 years ago

“product arrive fast quality seems good”

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Posted 3 years ago

“Excellent product which arrived very promptly. My first time shopping with Titan. Highly recommend.”

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Posted 3 years ago

“Love the grill because it’s so there’s no flareup it’s even heating and you know you got about an hour 20 minutes to cook everything and it’s just wonderful because of the flat bottom you don’t get excessive oxygen feeding the fire causing flareup so it’s just a nice very controlled even heating and enjoy the food comes out magnificent thoroughly satisfied beautiful grill fits right into the backyard thank you so much”

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Posted 3 years ago

“Originally bought a 24 in. Too small, returned no problem. Got 28 in. Much better fit. Excellent product for the price! Buy with confidence!! Excellent”

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Posted 3 years ago

“Very speedy delivery and all as ordered, the vertical fireplace grate with fire back is great. Works fantastic!”

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Posted 3 years ago

“Well Built - Protects my Patio !!”

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Posted 3 years ago

“Great product, reasonably priced, delivered on time. Can't ask for more.”

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Posted 3 years ago

“Item was delivered quickly. Set up easy and just what we were expecting”

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Posted 3 years ago

“This high efficiency log grate works as expected and puts more heat out”

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Posted 3 years ago

“I love it . Really throws the heat. Built to last a very long time.”

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Posted 3 years ago

“I don’t think military tanks are built this well but weight about the same. Awesome product!”

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Posted 3 years ago

“This product is amazing! It helps heat our entire living room, kitchen and back bedrooms (1100 SF). It arrived quickly and in perfect condition! Easy assembly and your fires not only are more efficient the back plate holds and distributes heat quickly! Would 100% recommend for folks with an open fireplace wanting to get more from their wood supply! Wish I had looked into this sooner!”

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Posted 3 years ago

Ash & Ember is rated 4.5 based on 2,858 reviews