Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.47

4.5 Rating 2,858 Reviews

86 %

of reviewers recommend Ash & Ember

4.5

Based on 2,858 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

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Ash & Ember 5 star review on 18th November 2025

383

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Product is very well built and shipping was very quick”

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Posted 3 years ago

“Great quality.”

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Posted 3 years ago

“Perfect size and very sturdy for our Mountain view firepit. Shipped quickly and well packed. Box was damaged but grate was fine. Recommended by a friend and we will pass it on!”

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Posted 3 years ago

“It's absolutely perfect quality built at great price”

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Posted 3 years ago

“arrived in a timely fashion, beautiful, appears well build. Can't wait to have the first fire in it!”

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Posted 3 years ago

“Good job!!”

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Posted 3 years ago

“Great fireplace grates. Very well built and durable”

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Posted 3 years ago

“Very surprised how heavy it was! First fire: irons heated to white hot and didn’t deform. This is a good one!”

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Posted 3 years ago

“Very pleased with the quality of the product. The steel is heavy gauge and components welded other than the four attachment points for assembly to the steel plate fireback and the two supports. Since instilation, I have had several fires in my fireplace. The fire requires less tending due to the shape of the grate. Once a bed of coals is established it pushes more heat into the room. The package had tear damage in shipping, however, the product was not damaged.”

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Posted 3 years ago

“Great customer service! A shipment damaged in transit was replaced rapidly with no hassles. The product is fantastic!”

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Posted 3 years ago

“The package box was damaged upon arrival. Contents were not damaged and no parts were missing.”

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Posted 3 years ago

“VERY GOOD PRODUCT, FAST SHIPPING, GREAT CUSTOMER SEVICE”

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Posted 3 years ago

“excellent contraption....very pleased. arrived timely and does what I hoped for ... the ability to raise and lower my cooking surface while grilling over an unstable wood fire!”

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Posted 3 years ago

“My husband loves his early Christmas gift. Well built and looks great!”

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Posted 3 years ago

“Great size, heavy duty and does the job. It did rust the first night it rained…not sure what can be done about that.”

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Posted 3 years ago

“Very well made and looks great!”

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Posted 3 years ago

“The fire pit grate fits perfect. It was delivered in a timely manner.”

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Posted 3 years ago

“I purchased the fire place insert. It works well and is very sturdy”

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Posted 3 years ago

“Easy company to do business with. Everything was great. I would buy from them again in the future.”

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Posted 3 years ago

“Excellent service on the delivery of my order. I received a notice that FedEx had a delay, then an update when the order was delivered. The shipping box had minor damage, probably due to the unit being so heavy, but everything was in good condition. Assembly instructions were easy to follow and the unit went together perfectly.”

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Posted 3 years ago

Ash & Ember is rated 4.5 based on 2,858 reviews