Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.47

4.5 Rating 2,858 Reviews

86 %

of reviewers recommend Ash & Ember

4.5

Based on 2,858 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

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Ash & Ember 5 star review on 18th November 2025

383

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Wood rack works great! Fire self feeds, doesn't smoke and makes room very warm!”

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Posted 3 years ago

“Very easy to order; fast delivery; good communications! Would have preferred that the fire pit grate be painted, immediately rusted! Should have an option for painted vs. steel!”

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Posted 3 years ago

“Awesome transaction and will be purchasing more !”

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Posted 3 years ago

“Exactly as expected. Great quality. Only used it once but it worked great! Recommend”

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Posted 3 years ago

“Heavy duty!!”

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Posted 3 years ago

“Order process was simple to follow. I suggest that you make all of the accessories for the rotisserie easier to find. And please include the counterweight with the unit. Without it, a buyer who is not familiar with large rotisseries would have a hard time. Instructional videos would also help. Order arrived in great shape. The quality of the unit is great. I will cook a 45lb pig for Thanksgiving.”

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Posted 3 years ago

“No issues, target works as intended.”

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Posted 3 years ago

“This order started out with the wrong item being sent, but your employees took great care of me and quickly resolved the problem. And I am very happy with the quality of the fire pit grate!”

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Posted 3 years ago

“Well manufactured fire pit. 29" diam was just the right size for me. I expect it to last a lifetime. Very satisfied with purchase.”

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Posted 3 years ago

“Everything was great!”

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Posted 3 years ago

“Great product, received on time and packaged very well.”

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Posted 3 years ago

“The checkout process was great, the product was delivered within a couple of days and is of excellent quality! I’ve already used it once and love it.”

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Posted 3 years ago

“Fast shipping”

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Posted 3 years ago

“excellent products and service”

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Posted 3 years ago

“Well made, cooked steaks on first cook, char on steaks was just what I was looking for.”

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Posted 3 years ago

“High quality products delivered quickly. Easy 5 star review.”

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Posted 3 years ago

“Works great but the expanded metal grill needs to to a little thicker sinks down in the middle.”

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Posted 3 years ago

“Both boxes came as expected. Won't be opening until CHristmass 2022.”

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Posted 3 years ago

“Great product!”

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Posted 3 years ago

“This grate is amazing, well built, perfect size for our 40" fire pit. Love the perimeter lip and the fact that u don't need hardware to adjust up and down.”

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Posted 3 years ago

Ash & Ember is rated 4.5 based on 2,858 reviews