Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.47

4.5 Rating 2,885 Reviews

86 %

of reviewers recommend Ash & Ember

4.5

Based on 2,885 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

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Ash & Ember 5 star review on 18th November 2025

383

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Very well made and looks great!”

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Posted 3 years ago

“The fire pit grate fits perfect. It was delivered in a timely manner.”

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Posted 3 years ago

“I purchased the fire place insert. It works well and is very sturdy”

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Posted 3 years ago

“Easy company to do business with. Everything was great. I would buy from them again in the future.”

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Posted 3 years ago

“Excellent service on the delivery of my order. I received a notice that FedEx had a delay, then an update when the order was delivered. The shipping box had minor damage, probably due to the unit being so heavy, but everything was in good condition. Assembly instructions were easy to follow and the unit went together perfectly.”

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Posted 3 years ago

“Really quality fire cauldron. Looks and works great. Would recommend”

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Posted 3 years ago

“Great fit for my round indoor fireplace”

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Posted 3 years ago

“Great service”

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Posted 3 years ago

“Great item, great price, and fast shipping!”

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Posted 3 years ago

“Purchased this cradle for my Mom's fireplace. This is solid steel...great quality and it shipped super fast!! Thank you!”

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Posted 3 years ago

“Very easy to order, quick freight delivery”

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Posted 3 years ago

“very good experience.”

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Posted 3 years ago

“I must admit I was a bit skeptical about how it might arrive after having read some of the reviews but I must say mine arrived without a scratch or dent on it so I was very happy and for the grill itself and it’s built like a one ton truck, it’s nice to see some companies still sell quality products and I will definitely buy other products from Titan again”

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Posted 3 years ago

“Great customer service”

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Posted 3 years ago

“Great experience and I love my grate.”

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Posted 3 years ago

“Great product, on time delivery!!”

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Posted 3 years ago

“never had a problem”

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Posted 3 years ago

“Great product, Good price, Fast Delivery”

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Posted 3 years ago

“Built with quality good thickness in material. Looks nice and perfect size for backyard love that it has a lid. Was scared it would get messed up in shipping cause of the weight but it came perfect and shipping was fast. Had two fires already and works exactly like it should with little to no smoke. Only had it for a few weeks so let's hope it last as long as they say it does in the 3 seasons without a cover it should with the material that was used if so then ten stars for them. I wouldn't see why anyone would buy any other fire pit. I would totally recommend it. I was a structural steel worker for over 11 years this is not a made in China fire pit like all the others this was built to last”

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Posted 3 years ago

“Great product with speedy delivery. Makes a huge difference for an efficient, warm, comfortable fire”

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Posted 3 years ago

Ash & Ember is rated 4.5 based on 2,885 reviews