Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.47

4.5 Rating 2,885 Reviews

86 %

of reviewers recommend Ash & Ember

4.5

Based on 2,885 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

Write Your review

Tell us how Ash & Ember made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Ash & Ember 5 star review on 18th November 2025

383

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Our grate was shipped fast and arrived before the estimated date. It's very well-built, and weighs a ton! We had been burning directly off the ground, using this makes the airflow so much better. We'd definitely buy it again.”

Helpful Report

Posted 3 years ago

“This was the first time buying something from Titan Great Outdoors. Their website description for the fire ring I purchased was accurate and easy to buy. The product is well made and I received on time as promised. I’m very satisfied with my product and my experience shopping online with Titan Great Outdoors. I’ll use them again.”

Helpful Report

Posted 3 years ago

“Excellent product”

Helpful Report

Posted 3 years ago

“I was not completely confident placing my order on line so I called the company and the guy I spoke with was extremely helpful. The item was delivered quickly and will definitely order again from Titan.”

Helpful Report

Posted 3 years ago

“The product arrived on time and is very well built. It is extremely heavy and works well.”

Helpful Report

Posted 3 years ago

“Wood rack works great! Fire self feeds, doesn't smoke and makes room very warm!”

Helpful Report

Posted 3 years ago

“Very easy to order; fast delivery; good communications! Would have preferred that the fire pit grate be painted, immediately rusted! Should have an option for painted vs. steel!”

Helpful Report

Posted 3 years ago

“Awesome transaction and will be purchasing more !”

Helpful Report

Posted 3 years ago

“Exactly as expected. Great quality. Only used it once but it worked great! Recommend”

Helpful Report

Posted 3 years ago

“Heavy duty!!”

Helpful Report

Posted 3 years ago

“Order process was simple to follow. I suggest that you make all of the accessories for the rotisserie easier to find. And please include the counterweight with the unit. Without it, a buyer who is not familiar with large rotisseries would have a hard time. Instructional videos would also help. Order arrived in great shape. The quality of the unit is great. I will cook a 45lb pig for Thanksgiving.”

Helpful Report

Posted 3 years ago

“No issues, target works as intended.”

Helpful Report

Posted 3 years ago

“This order started out with the wrong item being sent, but your employees took great care of me and quickly resolved the problem. And I am very happy with the quality of the fire pit grate!”

Helpful Report

Posted 3 years ago

“Well manufactured fire pit. 29" diam was just the right size for me. I expect it to last a lifetime. Very satisfied with purchase.”

Helpful Report

Posted 3 years ago

“Everything was great!”

Helpful Report

Posted 3 years ago

“Great product, received on time and packaged very well.”

Helpful Report

Posted 3 years ago

“The checkout process was great, the product was delivered within a couple of days and is of excellent quality! I’ve already used it once and love it.”

Helpful Report

Posted 3 years ago

“Fast shipping”

Helpful Report

Posted 3 years ago

“excellent products and service”

Helpful Report

Posted 3 years ago

“Well made, cooked steaks on first cook, char on steaks was just what I was looking for.”

Helpful Report

Posted 3 years ago

Ash & Ember is rated 4.5 based on 2,885 reviews