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Ash & Ember Reviews

4.5 Rating 2,797 Reviews
86 %
of reviewers recommend Ash & Ember
4.5
Based on 2,797 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 89%
Accurate And Undamaged Orders
Greater than 87%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.1 out of 5
Returns & Refunds
Returns Process
Could Be Better
Read Ash & Ember Reviews
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Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

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Ash & Ember 5 star review on 24th September 2024
Robert S
Ash & Ember 5 star review on 30th August 2024
Jeffrey N
Ash & Ember 5 star review on 27th August 2024
John K
Ash & Ember 5 star review on 26th August 2024
Neil W
Ash & Ember 5 star review on 20th August 2024
Anonymous
Ash & Ember 5 star review on 13th August 2024
Greg U
Ash & Ember 5 star review on 13th August 2024
Greg U
382
Anonymous
Anonymous  // 01/01/2019
VERY GOOD PRODUCT, FAST SHIPPING, GREAT CUSTOMER SEVICE
Helpful Report
Posted 2 years ago
excellent contraption....very pleased. arrived timely and does what I hoped for ... the ability to raise and lower my cooking surface while grilling over an unstable wood fire!
Helpful Report
Posted 2 years ago
My husband loves his early Christmas gift. Well built and looks great!
Helpful Report
Posted 2 years ago
Great size, heavy duty and does the job. It did rust the first night it rained…not sure what can be done about that.
Helpful Report
Posted 2 years ago
Very well made and looks great!
Helpful Report
Posted 2 years ago
The fire pit grate fits perfect. It was delivered in a timely manner.
Helpful Report
Posted 2 years ago
I purchased the fire place insert. It works well and is very sturdy
Helpful Report
Posted 2 years ago
Easy company to do business with. Everything was great. I would buy from them again in the future.
Helpful Report
Posted 2 years ago
Excellent service on the delivery of my order. I received a notice that FedEx had a delay, then an update when the order was delivered. The shipping box had minor damage, probably due to the unit being so heavy, but everything was in good condition. Assembly instructions were easy to follow and the unit went together perfectly.
Helpful Report
Posted 2 years ago
Really quality fire cauldron. Looks and works great. Would recommend
Helpful Report
Posted 2 years ago
Great fit for my round indoor fireplace
Helpful Report
Posted 2 years ago
Great service
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Posted 2 years ago
Great item, great price, and fast shipping!
Helpful Report
Posted 2 years ago
Purchased this cradle for my Mom's fireplace. This is solid steel...great quality and it shipped super fast!! Thank you!
Helpful Report
Posted 2 years ago
Very easy to order, quick freight delivery
Helpful Report
Posted 2 years ago
very good experience.
Helpful Report
Posted 2 years ago
I must admit I was a bit skeptical about how it might arrive after having read some of the reviews but I must say mine arrived without a scratch or dent on it so I was very happy and for the grill itself and it’s built like a one ton truck, it’s nice to see some companies still sell quality products and I will definitely buy other products from Titan again
Helpful Report
Posted 2 years ago
Great customer service
Helpful Report
Posted 2 years ago
Great experience and I love my grate.
Helpful Report
Posted 2 years ago
Great product, on time delivery!!
Helpful Report
Posted 2 years ago
Ash & Ember is rated 4.5 based on 2,797 reviews