Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.47

4.5 Rating 2,797 Reviews

86 %

of reviewers recommend Ash & Ember

4.5

Based on 2,797 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

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Ash & Ember 5 star review on 24th September 2024

382

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“very pleased with my new 40" wagon wheel firepit grate. Clearly, this will last a LONG time. I am glad I have a hand truck to move it to the firepit as it is HEAVY, as it should be!”

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Posted 3 years ago

“They delivered on time thanks yitan”

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Posted 3 years ago

“Great service”

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Posted 3 years ago

“Delivery was quick! The grill was easily put together. The rotisserie chicken was fabulous.”

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Posted 3 years ago

“Very easy to order. Received my attachment quick. Very satisfied.”

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Posted 3 years ago

“Good customer service and items ordered more than met expectations.”

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Posted 3 years ago

“Very nice. Thanks for getting back my stuff.”

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Posted 3 years ago

“Could not asked for it to go any better.”

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Posted 3 years ago

“Fire pit is beyond awesome.”

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Posted 3 years ago

“Great experience. The item was shipped on time and the customer service was great.”

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Posted 3 years ago

“The quality of the product exceeded my expectations. Very easy to put together.”

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Posted 3 years ago

“The product was built well and fit perfect. And shipped fast”

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Posted 3 years ago

“Beautiful grill cannot wait to fire it up”

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Posted 3 years ago

“Yeah! Thx Titan look forward to grilling and chilling.”

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Posted 3 years ago

“Have not used rotisserie yet, but it came as described. Very sturdy with good motor”

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Posted 3 years ago

“Great products, fast -free shipping on my purchase. Excellent communication.”

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Posted 3 years ago

“Excellent service and the product is great.”

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Posted 3 years ago

“Online ordering was easy with good product description and details. Order was processed and item received very quickly.”

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Posted 3 years ago

“Purchased Adirondak chairs and stools and a fire pit cooking grate previously. The new teak Yosemite glider bench and 19" planters were a great addition this year. Titan Great Outdoors continues to be the best place to buy our outdoor items that will last a lifetime and their customer service handles any issues quickly.”

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Posted 3 years ago

“The grill comes unassembled but, well packed. Lots of foam and cushion to survive the trip to your location. Assembly is pretty straightforward. There are no instructions but, there are links to Titan's website. Less waste of paper is always good for me. The only thing you will need to supply is the tools. A ratchet or wrench to tighten the bolts and a pair of pliers to hold the nut as you tighten. The only thing I supplied was four lock washers for the base assembly. I didn't want those nuts to come loose over time. The only problem incurred after assembly was that the grate would catch on one side near the base causing the cable to come out of the holding hook. To remedy this problem. Loosen the nuts on that side. You will see that the leg is too far towards the inside and needs to be pushed out towards the edge. After loosening a bit I used a rubber mallet to gently tap the leg over to the edge of the base. Tightened the bolts again, and the problem was resolved. All metal contact surfaces will squeak as the wheel is turned. A liberal application of WD40 solved the issue. All in all, I find this attachment for the price to be a decent addition to my 22" kettle. I can use the attachment as designed. The wheel and stop bar works great together. You have a greater degree of change in raising and lowering and can dial in the heat location with ease. I am happy with this purchase. Keeping the attachment covered or out of the elements will allow this grilling accessory to last for years to come.”

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Posted 3 years ago

Ash & Ember is rated 4.5 based on 2,797 reviews