Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.47

4.5 Rating 2,885 Reviews

86 %

of reviewers recommend Ash & Ember

4.5

Based on 2,885 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

Write Your review

Tell us how Ash & Ember made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Ash & Ember 5 star review on 18th November 2025

383

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Excellent experience from ordering online to quick delivery. Titan kept me informed at every step. The round fire pit grate is is everything I had hoped it would be including how beefy it is. It will be the last grate I will ever need to buy. Well done Titan!!”

Helpful Report

Posted 3 years ago

“Ramps work good and light weight”

Helpful Report

Posted 3 years ago

“Great company! Timely shipping and was kept up to date on arrival date and time.”

Helpful Report

Posted 3 years ago

“I have been looking for a good deal on a park grill and finally found it with Titan. We will use the grill at our vacation home.”

Helpful Report

Posted 3 years ago

“Corten steel fire pit is exactly what we were looking for vs. Solo bright stainless steel. Rusting surface fits our rustic backyard. Physics of the burn is same as Solo, so small startup fire (smoke expected) to get heat going then add cordwood as needed to build hot near-smoke-free fire. Product is exactly what we expected. 21” unit is light enough to just flip over to remove ashes after cool down then flip back. No issues, piece-of-cake!”

Helpful Report

Posted 3 years ago

“Awesome firepit and grill insert. Love it :)”

Helpful Report

Posted 3 years ago

“Great product at a great value. Fast shipping to boot”

Helpful Report

Posted 3 years ago

“Very impressive item (grill), courteous and efficient customer service, fast Shipping, good value for money. Thank you”

Helpful Report

Posted 3 years ago

“Great company.”

Helpful Report

Posted 3 years ago

“Llegó a tiempo lo compré para regalarselo a mi esposo de cumpleaños y el feliz vamos a usarlo la 1era vez el 24 de diciembre.”

Helpful Report

Posted 3 years ago

“Great price. Easy transaction. Completely satisfied.”

Helpful Report

Posted 3 years ago

“Fast shipping accurate description”

Helpful Report

Posted 3 years ago

“Excellent service and great pricing! The heat deflector was shipped the next day and arrived incredibly quickly—in December, when some other very big online retailers are slowing down their shipping, our item arrived within days of ordering. Packaged well, really happy with it. Thank you!”

Helpful Report

Posted 3 years ago

“It’sA Christmas gift so I haven’t had a chance to open and use it yet. But it got here quickly and the price was great. I’ll update my review when we open and use it.”

Helpful Report

Posted 3 years ago

“Reasonably priced! Fast shipping! Chair is a gift, looking forward to gifting.”

Helpful Report

Posted 3 years ago

“2nd order and very satisfied Prompt delivery good price’s Thanks”

Helpful Report

Posted 3 years ago

“Great product and shipping. I have not used it as yet.”

Helpful Report

Posted 3 years ago

“Delivery of my 22" ADJUSTABLE KETTLE-STYLE GRILL ATTACHMENT was without damage. Instructions had to be downloaded from the website. Simple assembly and really didn't require instructions in the end. Santa Maria style round grill and worked well on my Weber. Ribeye and burgers turned out extremely well. Grill flare-ups are easily controlled with elevating the grill. The only hang-up is with the uneven glide and friction with side rails when there is unequal distribution of weight on the grill surface. Stable grilling surface and never felt the steaks were going to slide off. I can foresee problems with the grill surface as it is made with a thin metal gauge. If there should be any corrosion in the long term, a bit of regular seasoning of the grill surface should help.”

Helpful Report

Posted 3 years ago

“thanks, Great product and service.”

Helpful Report

Posted 3 years ago

“Dear, Jonas ranos, I bought 4 screws at 2.49 each at ace hard ware. I dont have the receipt. If you want to reimburse me,fine.if not fine. I rotisserie d a chicken before the Army- NAVY game Saturday.It turned out great.I really like this unit. Herbert Stein”

Helpful Report

Posted 3 years ago

Ash & Ember is rated 4.5 based on 2,885 reviews