Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.47

4.5 Rating 2,858 Reviews

86 %

of reviewers recommend Ash & Ember

4.5

Based on 2,858 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

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Ash & Ember 5 star review on 18th November 2025

383

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“The packaging of the product was excellent, arrived in great condition and was everything I expected it to be, except... I was hoping it would accommodate the lid so that the heat could be controlled even better. If I may suggest you should develop the "titan lid" for better heat control or redesign the frame to accommodate the 22in lid that comes with the grills, but the quality of the product is excellent and as a "santa maria" style it is great. With the lid option, it would take you ahead of the "Burch barrel" folks, just a thought. Thank you for such an excellent quality product for a great price! Mark West”

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Posted 2 years ago

“I have bought from Titan before. Each purchase was delivered in a timely manner. I greatly appreciate the fast delivery time!!! Thank you Titan.”

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Posted 2 years ago

“Great deals and quick delivery!”

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Posted 2 years ago

“Received our order quickly. Very well packaged. Shipping company called for delivery time.”

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Posted 2 years ago

“Quick and speedy service every time. Longboard lasting quality items.”

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Posted 2 years ago

“Great price for exactly what I need. This is a heavy-duty, no-nonsense fire pit shield!”

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Posted 2 years ago

“Thank you for the quick delivery and the quality of the product. Price was great and the quantity availability of product!”

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Posted 2 years ago

“Quick, easy to work with, great shipping, solid products!”

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Posted 2 years ago

“Great products at a great price.”

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Posted 2 years ago

“Great products at very reasonable prices. I’ve compared the quality and price of these products and I feel titan is great”

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Posted 2 years ago

“Had a problem with delivery but they were great in getting it resolved.”

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Posted 2 years ago

“Package received quickly and well packed. A very easy purchase.”

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Posted 2 years ago

“Great products, Great prices, Fast Shipping!!!”

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Posted 2 years ago

“Easy to order. Delivered quickly. Good instructions for assembly. Quality materials.”

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Posted 2 years ago

“Gift for husband’s birthday. He loves it! Box was destroyed upon delivery but pit was packaged well”

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Posted 2 years ago

“Haven’t used it yet but it’s solid and well made. I like the rustic look of it and the fact it has a lid is pretty cool!”

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Posted 2 years ago

“Great product”

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Posted 2 years ago

“Fast, free, delivery, fire pit looks very solidly built, cannot wait to use it here within the next few weeks !”

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Posted 2 years ago

“Our son, in his first home, wanted a special Christmas gift. He discovered his perfect gift. It even arrived early! Thankfully my grandson carried the 75# box. Thank you Titan for our son's gift. Happy Holidays”

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Posted 2 years ago

“Fantastic prices and quality products without the "big name" markup. Titan Outdoors will be the first place I shop when Spring returns and I'm looking for new gear to help me enjoy the backyard.”

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Posted 2 years ago

Ash & Ember is rated 4.5 based on 2,858 reviews