Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.47

4.5 Rating 2,858 Reviews

86 %

of reviewers recommend Ash & Ember

4.5

Based on 2,858 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

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Ash & Ember 5 star review on 18th November 2025

383

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I bought this as a present for my daughter and her husband. It was delivered quickly, and they have loved using it. So far, so good!”

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Posted 2 years ago

“It was a little difficult to try and find the Argentinian cross on your website. I had to do some digging. Service is great quality item.”

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Posted 2 years ago

“Easy pirchase and fast delivery”

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Posted 2 years ago

“Easy ordering process. Fast delivery.”

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Posted 2 years ago

“Major difference in heat coming out of our fireplace- heated the house to 74 degrees while the thermostat was set to 68! I bought the backplate grate combo hoping it would help some, but it made a significant difference!!”

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Posted 2 years ago

“Fast delivery. Built better than I anticipated for the price.”

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Posted 2 years ago

“Shipped fast, exactly as described. Packaged very well for transport.”

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Posted 2 years ago

“Everything was fine no problems”

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Posted 2 years ago

“I love my Grate with the Fireback. Unfortunately, it turned out to be too big for my fireplace. The fireback is the perfect size but the grate blocks the front of the fireplace to where you can't put wood in it and that's unfortunate. Wish I had known all of this (as in dimensions) before ordering it. Still, it's a beautiful, if useless, grate and I am using the fireback and had to order a smaller grate :/ I was so excited about it before it came. I am super sad. Still giving you 5 stars because it's an awesome idea.”

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Posted 2 years ago

“Exactly what I was looking for!”

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Posted 2 years ago

“Awesome service”

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Posted 2 years ago

“Quick shipping! Perfect condition. Just what I wanted!”

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Posted 2 years ago

“I purchased the 21" High-Efficiency Log Grate with Reflective Fireback. First of all: under-promised and over-delivered. When I placed my order I was notified that there was a backorder into late December. It's already here! Nicely handled, TGO! Second of all: this sucker is heavy! Nothing skimpy here; the grate is great and this backplate is NO joke. Performance review: fantastic! Every detail in the product description functions as advertised, from the efficient directing of smoke up the chimney to the increased output of heat into the room. The self-feeding/vertical design is creating a cleaner burn, and I have reduced the pace at which wood is being burned through. The unit is everything I had hoped for when I placed my order. VERY pleased!”

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Posted 2 years ago

“Haven’t used it yet but I’m sure it will be awesome. Great buying experience”

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Posted 2 years ago

“Amazing price and really fast shipping! Great job!”

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Posted 2 years ago

“Excellent experience from ordering online to quick delivery. Titan kept me informed at every step. The round fire pit grate is is everything I had hoped it would be including how beefy it is. It will be the last grate I will ever need to buy. Well done Titan!!”

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Posted 2 years ago

“Ramps work good and light weight”

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Posted 2 years ago

“Great company! Timely shipping and was kept up to date on arrival date and time.”

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Posted 2 years ago

“I have been looking for a good deal on a park grill and finally found it with Titan. We will use the grill at our vacation home.”

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Posted 2 years ago

“Corten steel fire pit is exactly what we were looking for vs. Solo bright stainless steel. Rusting surface fits our rustic backyard. Physics of the burn is same as Solo, so small startup fire (smoke expected) to get heat going then add cordwood as needed to build hot near-smoke-free fire. Product is exactly what we expected. 21” unit is light enough to just flip over to remove ashes after cool down then flip back. No issues, piece-of-cake!”

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Posted 2 years ago

Ash & Ember is rated 4.5 based on 2,858 reviews