Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.47

4.5 Rating 2,796 Reviews

86 %

of reviewers recommend Ash & Ember

4.5

Based on 2,796 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

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Ash & Ember 5 star review on 24th September 2024

382

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Quick shipping! Perfect condition. Just what I wanted!”

Helpful Report

Posted 2 years ago

“I purchased the 21" High-Efficiency Log Grate with Reflective Fireback. First of all: under-promised and over-delivered. When I placed my order I was notified that there was a backorder into late December. It's already here! Nicely handled, TGO! Second of all: this sucker is heavy! Nothing skimpy here; the grate is great and this backplate is NO joke. Performance review: fantastic! Every detail in the product description functions as advertised, from the efficient directing of smoke up the chimney to the increased output of heat into the room. The self-feeding/vertical design is creating a cleaner burn, and I have reduced the pace at which wood is being burned through. The unit is everything I had hoped for when I placed my order. VERY pleased!”

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Posted 2 years ago

“Haven’t used it yet but I’m sure it will be awesome. Great buying experience”

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Posted 2 years ago

“Amazing price and really fast shipping! Great job!”

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Posted 2 years ago

“Excellent experience from ordering online to quick delivery. Titan kept me informed at every step. The round fire pit grate is is everything I had hoped it would be including how beefy it is. It will be the last grate I will ever need to buy. Well done Titan!!”

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Posted 2 years ago

“Ramps work good and light weight”

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Posted 2 years ago

“Great company! Timely shipping and was kept up to date on arrival date and time.”

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Posted 2 years ago

“I have been looking for a good deal on a park grill and finally found it with Titan. We will use the grill at our vacation home.”

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Posted 2 years ago

“Corten steel fire pit is exactly what we were looking for vs. Solo bright stainless steel. Rusting surface fits our rustic backyard. Physics of the burn is same as Solo, so small startup fire (smoke expected) to get heat going then add cordwood as needed to build hot near-smoke-free fire. Product is exactly what we expected. 21” unit is light enough to just flip over to remove ashes after cool down then flip back. No issues, piece-of-cake!”

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Posted 2 years ago

“Awesome firepit and grill insert. Love it :)”

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Posted 2 years ago

“Great product at a great value. Fast shipping to boot”

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Posted 2 years ago

“Very impressive item (grill), courteous and efficient customer service, fast Shipping, good value for money. Thank you”

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Posted 2 years ago

“Great company.”

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Posted 2 years ago

“Llegó a tiempo lo compré para regalarselo a mi esposo de cumpleaños y el feliz vamos a usarlo la 1era vez el 24 de diciembre.”

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Posted 2 years ago

“Great price. Easy transaction. Completely satisfied.”

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Posted 2 years ago

“Fast shipping accurate description”

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Posted 2 years ago

“Excellent service and great pricing! The heat deflector was shipped the next day and arrived incredibly quickly—in December, when some other very big online retailers are slowing down their shipping, our item arrived within days of ordering. Packaged well, really happy with it. Thank you!”

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Posted 2 years ago

“It’sA Christmas gift so I haven’t had a chance to open and use it yet. But it got here quickly and the price was great. I’ll update my review when we open and use it.”

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Posted 2 years ago

“Reasonably priced! Fast shipping! Chair is a gift, looking forward to gifting.”

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Posted 2 years ago

“2nd order and very satisfied Prompt delivery good price’s Thanks”

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Posted 2 years ago

Ash & Ember is rated 4.5 based on 2,796 reviews