Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.49

4.5 Rating 3,199 Reviews

87 %

of reviewers recommend Ash & Ember

4.5

Based on 3,199 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

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Ash & Ember 5 star review on 15th October 2026

384

Anonymous

Anonymous // 01/01/2019

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“Everything went smoothly from start to finish, and we are very happy with the product.”

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Posted 2 years ago

“Great looking product!”

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Posted 2 years ago

“Chairs arrived quickly and relatively easy to put together for 60 year old female with minimal experience. Cushions are comfortable. Can be placed separately or pushed together to make loveseat. I would recommend”

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Posted 2 years ago

“I love our new teak table! We have rotten a fair amount of complements in the days that we’ve had it. The only disappointment was that when we were building it some of the holes did not line up with the screws. We tried turning turning the table top 180 degrees to no avail. We were always left with one or two screws that would just would not go in. In the end, we left one hole without a screw and we hope that since the top is so heavy, it won’t matter in the long run.”

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Posted 2 years ago

“Product arrived faster than it said it would.”

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Posted 2 years ago

“The box came torn , open. Was worried that there would be damage. Was happy there was not.”

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Posted 2 years ago

“Well made, fast delivery. Everthing I expected ! Love it.”

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Posted 2 years ago

“Great price and fast shipping!”

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Posted 2 years ago

“Item came with no instructions to assemble- only photos. Had extra parts that weren't mentioned- called customer service- again- zero help.”

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Posted 2 years ago

Hello, please accept our sincere apologies if there is no manual available. Upon checking, we only have the parts list available online. You may also reach out to our product team if you still have a hard time with the assembly, and they will be glad to assist you with the step-by-step assembly procedure. You may call 888-410-1503 and press option 5 for Product Support. Please reach us at info@titanbrands.com if you require further assistance.

Posted 2 years ago

“My order has not arrived. I sent an email to customer service but have yet to receive any information on where the package is or what the status of my order is. Very disappointing to say the least.”

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Posted 2 years ago

Hello. Please accept our sincere apologies if your package was lost in transit by our partner courier. Unfortunately, we have little control over these issues, and our couriers do their best to deliver our packages on schedule. I checked your account and found that you had already spoken with one of our customer service specialists who assisted you with your concern and processed a full refund. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 2 years ago

“Delivered timely and fits perfect into our fire pit”

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Posted 2 years ago

“Very pleased everything arrived as ordered very quick delivery very happy with product.”

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Posted 2 years ago

“Glider was easy to assemble even with a mislabeled part. It's beautiful, comfortable, and glides smooth!”

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Posted 2 years ago

“Table showed up all scratched and box was damaged”

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Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://ashandemberoutdoors.com/pages/return-policy. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 2 years ago

“Great product. Wish there was more detail on the page like load of what shelves can hold but quality and packaging totally surprised me.”

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Posted 2 years ago

“Very well made. Quick shipping. Perfect size.”

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Posted 2 years ago

“We ordered 8 chairs for our deck. The chairs are fantastic quality and very easy to assemble with clear directions and solid screws. We used an electric screwdriver and had noissues as everything fit together perfectly. My 3 star review is due to customer service. The 3 agents I spoke to gave me very different information. I actually felt like a took a chance ordering the furniture. Delivery was sketchy with the trailer truck being 48 feet long and unable to get near our house. We had to go to another location, off load the boxes into our cars, and then take them to our house. Good thing we are strong. Delivery company should have had a smaller truck. That said, the furniture is high quality, sturdy, very well packaged and beautiful. I would order again but with the understanding that the customer service is sketchy.”

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Posted 2 years ago

Hello! We are so happy you are pleased with your order. Titan strives to create great experiences and we are glad that this interaction was no exception. Please reach us at info@titanbrands.com if you require further assistance.

Posted 2 years ago

“Teak work was good -although hardware was all very cheap and the screws did not fit the pre drilled holes making it impossible to assembe. If you don't mind getting a handyman to find new screws and new wheels this is ok. Also, the wood was not finnished. I had to buy "Teakwood oil" and finish it myself. The wheels look like they came off a 1960's kid's tricycle, squeeky, hard, would stick and streak the floor. The drawers and wood-cutting board had no stops built in ...and would pull out and fall on the ground.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. You may also submit a product suggestion through this link, https://support.ashandemberoutdoors.com/hc/en-us/requests/new?ticket_form_id=360000995071. We hope to be able to serve you again!

Posted 2 years ago

“There were missing parts (not enough wooden dowels) with the order.”

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Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.ashandemberoutdoors.com/hc/en-us/requests/new. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 2 years ago

“The table is perfect and was delivered sooner than I expected. Thank you”

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Posted 2 years ago

Ash & Ember is rated 4.5 based on 3,199 reviews