Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.46

4.5 Rating 2,800 Reviews

86 %

of reviewers recommend Ash & Ember

4.5

Based on 2,800 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

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Ash & Ember 5 star review on 24th September 2024

381

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Nice heavy duty grate for my fire pit. Quick shipment. Haven't set it up yet, but I am impressed with the heft!”

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Posted 1 year ago

“Great product. Good design and build. Shipment went well. Good packaging One problem. I was short 2 screws for the handles. Unnecessary trip to the hardware store. But overall good purchase.”

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Posted 1 year ago

“Easy to order and quick delivery. Items arrived with no damage and where of quality craftsman as hoped for. So nice infact we ordered more.”

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Posted 1 year ago

“quick ship as described.”

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Posted 1 year ago

“Great product a good price. Arrived in great condition. Very happy with purchase.”

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Posted 1 year ago

“Ordered two units. Both arrived same time, however boxed differently. The unit boxed like it came from manufacturer contained the hardware package, assembled fine. The unit that was boxed differently did not have the hardware package and appeared to be used or a floor model. Scratched up with some rust. Contacted customer service and they reimbursed me for the hardware I purchased at store. Customer service was fine.”

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Posted 1 year ago

“Package arrived damaged. The wheel was rusted and after the first burn, much of the black spray coat burned off on any part that was exposed to any heat, leaving exposed steel. This caused rust to start forming. After emailing customer service, they asked what fuel I was using. Wood. They wanted me to send the entire grill back! How? Disassemble, Repackage it in its original packaging, and put it back on the broken pallet??? Ridiculous. So now I’m left having to sand down rust and repaint with proper heat resistant paint. They didn’t even offer to replace the parts that were damaged. Tragic. For 1500usd, I expected so much more. Should’ve went with another brand. Fool me once, shame on you Ash & Ember. Design wise: almost perfect. But who engineers a drip pan that isn’t removable without having to unscrew it from the grill??? If I can add pictures, I will.”

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Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Great product, price, delivery, customer service and experience.”

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Posted 1 year ago

“Very easy to order. Notifications of shipping and delivery were on point. The product I received is well made and I am very happy with the purchase. I would highly recommend Ash and Ember and will order again.”

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Posted 1 year ago

“Product was delivered quickly and without any issues. Solid built piece of outdoor furniture. No flaws. Very satisfied.”

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Posted 1 year ago

“I appreciate the experience but it would be great if you could ship your products with the manuel for assembly.”

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Posted 1 year ago

“Well crafted, comfortable and visually attractive.”

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Posted 1 year ago

“Order came very quickly and arrived days before the web promised. I had ordered the 6 gongs . They were as advertised. Thanks for the Opertunity to do business with you.”

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Posted 1 year ago

“Please do not order from this company. We spent over 1000 dollars on the open fire grill, used it once, and the paint began melting off the grill leading to rust. I asked for a full refund of for the defective or poorly built grill and was denied. They would only exchange it if we packed up and shipped the extremely heavy grill after already having to put the entire grill together. The company would not send anyone to help dismantle, pack and ship the item.”

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Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and offered a return for replacement instead. If you would like to proceed, kindly reply to the email sent on 02/26/2024. You can also contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Product is very robust and built well. Glad to see what is advertised is reality. Only constructive comment would be to improve the packaging used for shipment. When this product arrived, the cardboard box was almost fully destroyed and a couple of the grate ends were bent/damaged. Not a big issue but an area for improvement. Thanks again for the well built product that I expect will last well over 50 years!”

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Posted 1 year ago

“The order was shipped quickly.”

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Posted 1 year ago

“I purchased 2 grade A teak chairs for my deck. Chairs arrived in short order and required just a few minutes to assemble. (Assembly was a very simple matter of hammering a few dowels into predrilled holes.) I am very pleased with the high quality of the wood and the overall chair.”

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Posted 1 year ago

“The targets are great!!”

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Posted 1 year ago

“Pleased with the up to date notifications.”

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Posted 1 year ago

“Great customer service!”

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Posted 1 year ago

Ash & Ember is rated 4.5 based on 2,800 reviews