Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.46

4.5 Rating 2,800 Reviews

86 %

of reviewers recommend Ash & Ember

4.5

Based on 2,800 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

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Ash & Ember 5 star review on 24th September 2024

381

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Ordered the 3/8 steel gongs. They came relatively quick, shipping was fine but once I got them out and shot them they were not great. They’re rated at”

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Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused and in new condition. Here's the link to our return policy for your reference, https://www.ashandemberoutdoors.com/return-policy.html. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Good price for teak chairs. They seem solid and heavy- we hope they last a lifetime. They’re beautiful!”

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Posted 1 year ago

“The fire pit grate is fantastic.”

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Posted 1 year ago

“Great product! Arrived very quickly, and packaging was very secure. The fire grate is very rugged and sturdy, extremely high quality.”

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Posted 1 year ago

“Product was even better than anticipated. Shipping and delivery went well and item was packaged very well!”

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Posted 1 year ago

“Not happy with this company. Received half my product. I tried to call customer service regarding my purchase. They gave me the run around by putting me hold for an hour, they gave me choice for someone to call back but never did. lied and said they tried to. accused me of only buying half the product but when I proved I did buy entire product. They claimed it was out of stock and not sure when they will get it in. Never offered to refund part of my money. This company is a scam.”

Helpful Report

Posted 1 year ago

Hi, we apologize for the experience you had with your previous order. Upon checking, you were not missing any items, and you only ordered a grill. I also checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Great product!”

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Posted 1 year ago

“Awful! Item arrived damaged and I have not had any resolution.”

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Posted 1 year ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked your account and found that you had already spoken with one of our customer support specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Excellent sevice. Received exactly what I ordered in a timely manner.”

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Posted 1 year ago

“Amazing product!!”

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Posted 1 year ago

“Great product! Sturdy, heavy duty!”

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Posted 1 year ago

“Great product, fast service!”

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Posted 1 year ago

“Everything absolutely great!!! Customer service, packaging, delivery!!! Can recommend this company.”

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Posted 1 year ago

“Would have given zero starts buy I could not do so. I received a box that was bent and had parts hanging out of one end. The box had been re-taped numerous times and quite honestly should never have been shipped in this condition. Customer Servive tried to blame FedEx but that was clearly not the case (although I am disappointed FedEx delivered it and did not return it to Ash & Ember as the box was opened). I was initially advised that this was my problem as I did not buy the supplemental insurance to cover shipping issues such as this. After several discussions, I was advised I will get my refund. The product was not cheap and I paid shipping. To also try and layoff all responsibility to the end customer by requiring that they purchase insurance through Ash & Ember is, in my opinion, very poor customer service. Ash & Ember is basically shifting all responsibility for receipt of what was purchased to the buyer! Their position is that if you don't buy the insurance and your package is not delivered or delivered broken or damaged, they have no responsibility! Buyer beware!”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I looked into your account and found that you had already spoken with one of our product specialists, who submitted the return request for you. If you need further assistance, please contact us at info@titanbrands.com.

Posted 1 year ago

“The product is as described and of great quality. It arrived quickly and in perfect condition. Fits my 36" Char Broiler gril perfectly and looks great. I definitely recommend this product and Ash& Ember.”

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Posted 1 year ago

“As usual product quality, shipping and communication were excellent. I like the small ceramic grill i ordered but still in the learning curve on heat management with fuel volume and air flow adjustment. That’s part of the fun.”

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Posted 1 year ago

“Ash & Ember was amazing from beginning to end!! Easy to order, very quick processing and shipping of product! Easy to assemble and it’s beautiful to top off!! Can’t wait to use it!”

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Posted 1 year ago

“I never received my order because the delivery guy said the box was damaged so they can’t deliver it. Your company expects me to make a claim and fill out paper work which is nonsense so I just canceled my credit card and ordered it from another company. Very dumb process for a client to fill out a claim form and go through a claim dept when they never received the product in the first place. Change the way you do business.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product specialists who assisted you with your concern and filed the claim. However, as per our support team, a chargeback has already been filed. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Great table at a very reasonable price! Received our table within a few days of purchase. Quality is amazing! Very excited to enjoy for years to come!”

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Posted 1 year ago

“Purchased teak spa steps. Great quality. Great value. Fit and finish were both great. Did need to acquire a rubber mallet to assemble but these stairs are very sturdy, craftsmanship is excellent, look beautiful, and expect that they will last many years. Completely satisfied.”

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Posted 1 year ago

Ash & Ember is rated 4.5 based on 2,800 reviews