Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.49

4.5 Rating 3,199 Reviews

87 %

of reviewers recommend Ash & Ember

4.5

Based on 3,199 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

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Ash & Ember 5 star review on 15th October 2026

384

Anonymous

Anonymous // 01/01/2019

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“Customer service was a 10 - our order was lost in transit and we were very well taken care of and are so impressed with how well it was handled.”

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Posted 2 years ago

“This grill is high quality at a resonable price. It will suit the needs of our commercial campground very well.”

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Posted 2 years ago

“A great addition to our patio. A very well made chair.”

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Posted 2 years ago

“Very good product. Will buy again”

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Posted 2 years ago

“It’s perfect. Exactly what we needed. It’s very durable!”

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Posted 2 years ago

“The product came in perfect shape and was easy to assemble. I must say this sauna bench is quality!”

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Posted 2 years ago

“Pretty disappointed with the customer service and return policy. We purchased the grill with the base thinking we needed the extra attachment. We realized we don't need the base and the customer service representative said we'd have to return the whole grill. She tried to persuade me to sell it online somehwere else and it felt like it was an incovenience to return it. The base was an additional $80 but the return of the base was only a $20 value but even then I have to return the entire grill. Feels like customer service and the return policy want me to go away and not trying to help me out with a simple request. I understand I have to pay for shipping and a restocking fee.”

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Posted 2 years ago

Hi. We apologize for the inconvenience. Since you purchased a set/kit, our policy requires that the entire set be returned if you wish to return any part of it. You can review our return policy here: https://ashandemberoutdoors.com/pages/return-policy. If you need further assistance, please contact us at info@titanbrands.com.

Posted 2 years ago

“Ordered teak steps and despite showing a back order arrived within a week. Better yet the product exceed expectations. Extremely well built.”

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Posted 2 years ago

“Uncomplicated ordering and quick delivery”

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Posted 2 years ago

“I absolutely love my Kamado teak wood bbq table! The teak wool is A* quality and build with glue and dowels very sturdy. The shipping box it came in was very sturdy and arrived in perfect condition, I adapted it to fit my 22inch charcoal Weber kettle grill. I highly recommend this product.”

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Posted 2 years ago

“Product is well made and sits on my Weber perfectly.”

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Posted 2 years ago

“10 characters”

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Posted 2 years ago

“Heavy duty and worth the money. Cheapest price found and love it!”

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Posted 2 years ago

“Our grill came quickly, set up easily and we are loving it!!”

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Posted 2 years ago

“I don’t feel like writing anything!”

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Posted 2 years ago

“Quick easy transaction. Excellent product”

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Posted 2 years ago

“First rate grilling gear. Works good.”

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Posted 2 years ago

“We love these rocking chairs!”

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Posted 2 years ago

“Highly recommend!!!”

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Posted 2 years ago

“The box arrived in terrible shape but more importantly, these are the worst assembly instructions I have ever seen and to make it worse, none of the holes line up with the threads. Been beating my head against a wall for two hours.”

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Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.ashandemberoutdoors.com/hc/en-us/requests/new. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 2 years ago

Ash & Ember is rated 4.5 based on 3,199 reviews