Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.49

4.5 Rating 3,199 Reviews

87 %

of reviewers recommend Ash & Ember

4.5

Based on 3,199 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

Write Your review

Tell us how Ash & Ember made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Ash & Ember 5 star review on 15th October 2026

384

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

Español

“We just received our 42" Hemisphere Fire Pit and while it’s a little early in the season we have fired it up a couple times and absolutely love it!! We are looking to have a top made so we can use it as a table when we are not burning a fire.”

Helpful Report

Posted 2 years ago

“Took quite a long time to receive!”

Helpful Report

Posted 2 years ago

“Original shipment arrived broken. Replacement was on its way immediately. Thank you for everything!”

Helpful Report

Posted 2 years ago

“I got exactly what I expected and love everything I bought!”

Helpful Report

Posted 2 years ago

“The product, the Wagon Wheel fire grate, is covered with bright orange rust within weeks of first use. This clearly is due to poor quality since I have now read reviews online that say the exact same thing. Why do you continue to sell this product? Why do you not tell your customers that this will rust. This was an expensive grate. My 10 year old previous grate had no rust at all. I only replaced it because we built a bigger firepit.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.ashandemberoutdoors.com/hc/en-us/requests/new. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 2 years ago

“Great product and quality. Elevated the backyard fire pit.”

Helpful Report

Posted 2 years ago

“Good Grate.”

Helpful Report

Posted 2 years ago

“First time customer of Ash and Ember but I'll be back. Sales people were very knowledgeable and product quality of the teak bar table we bought is outstanding.”

Helpful Report

Posted 2 years ago

“Not usually review posters but we ordered the 42” fire pit, and WOW. Beautiful piece and perfect fit. We were frustrated by our solo stove and its ability to actually keep you warm. This is perfect. Well done.”

Helpful Report

Posted 2 years ago

“Ash & Ember did a good job with my two items ordered.. Haven't used the firepit grate, but it looks like good quality materials and Ash & Ember was good to deal with.”

Helpful Report

Posted 2 years ago

“The teak chair arrived on time, beautifully packaged. The chair was easy to assemble. Well made teak chair, we love it!”

Helpful Report

Posted 2 years ago

“Amazing quality, easy assembly, and once assembled it's heavy and sturdy. Got an 8 foot table and 8 chairs. All of them look beautiful, nice wood grain, smooth sanded finish, and as comfortable as advertised. I had researched quite a bit before buying this set, and my research was proven correct. I would recommend Ash & Ember to everyone I know. And the icing on the cake...all this amazing quality came at the most reasonable prices I found on net. I'd give 6 stars (or 10) if I could. If you're wondering if you can trust this site and the reviews, 100% yes.”

Helpful Report

Posted 2 years ago

“Customer service excellent!!! Lounge chairs came in quickly.”

Helpful Report

Posted 2 years ago

“I ordered a teak bench and 2 scratch and Dent teak 20" planters. I received the bench and 1 planter and am very satisfied with both. I was not told upfront that only one scratch and Dent was available even though I ordered and paid for two. I inquired after only receiving one and was told that was the only one available and you didn't know when another would be available which is completely understandable. My payment has been refunded. If I had known only one was available at the time I ordered I would have ordered one at regular price so I would have gotten a pair as planned. I purchased two plastic inserts for two planters from another company to protect the teak. I went back on your site quickly to order another planter and it appeared the price had gone up from the time I originally purchased and I would now have a shipping charge that I wouldn't have had if I had received two with the first order. It is still in my cart as I try to figure out if I want to spend the additional money or get additional products from you to avoid the shipping charge.”

Helpful Report

Posted 2 years ago

“No where on the website does it say that the bench needs to be assembled. When it arrived - it came in pieces. When I inquired back to the company about this - they ignored me on three separately email occasions - where each time a standard “we will get with you” reply.” But they never did.”

Helpful Report

Posted 2 years ago

Hi. We apologize for the late response. Unfortunately, we don't provide assembly service at this time. We however have available manuals online that will help you to easily assemble our products. You may also reach out to our product team if you have a hard time with the manual, and they will be glad to assist you with the step-by-step assembly procedure. You may call 888-410-1503 and press option 5 for Product Support. Please email us at info@titanbrands.com if you require further assistance.

Posted 2 years ago

“I ordered a large planter box. It was easy to order on line. It came in a few days and was very carefully packed and in perfect condition. I love it. Thank you for a very pleasant experience.j”

Helpful Report

Posted 2 years ago

“Very nice product, heavy and very sturdy.”

Helpful Report

Posted 2 years ago

“This is a really well built unit. I'm enjoying learning to cook on it, fire control is fun!”

Helpful Report

Posted 2 years ago

“Lightning fast shipping and well packaged to prevent damage. Pit and support are stout and will last a long time. Love the design! Well thought out with minimal points for future failure from rust. Ember screen and poker not as stout as expected but certainly functional. Overall, purchase exceeded expectations.”

Helpful Report

Posted 2 years ago

“Just what I was looking for , well made and quick delivery .”

Helpful Report

Posted 2 years ago

Ash & Ember is rated 4.5 based on 3,199 reviews