Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.46

4.5 Rating 2,800 Reviews

86 %

of reviewers recommend Ash & Ember

4.5

Based on 2,800 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

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Ash & Ember 5 star review on 24th September 2024

381

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Price was low, delivery was fast, packaging was superb, product is better than ecpected”

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Posted 1 year ago

“Great quality, easy assembly and fast shipping!”

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Posted 1 year ago

“Love the firepit and service.”

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Posted 1 year ago

“excellent product well packaged and I was very impressed with the fit and finish. It's too good to put outside I may keep it inside my home!”

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Posted 1 year ago

“We received our chairs in a timely manner but one was damaged. We reported the issue and the chair was replaced. They are exactly what we wanted and so far we’re most pleased.”

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Posted 1 year ago

“I was really impressed with the quality of the table I ordered. It is well made and great style. It was also shipped quickly and well packaged. I highly recommend the Ash and Ember company .”

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Posted 1 year ago

“This grill is built very sturdy and works perfect in our fire pit.”

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Posted 1 year ago

“Ordering was easy delivery was quick you guys also kept in touch the whole time I will definitively order from Ash and Ember again thx so much !”

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Posted 1 year ago

“Deplorable! The worst purchase we've ever made. Box was left in front porch, no one rang the bell, if they had, we would have refused the delivery. The box was literally torn in every corner, it appeared that the box was just too heavy for the courier. The grill itself was scratched bent, & damaged.When we contacted Ash and Ember, we were told to take pictures & send to Leon.... at, support@ashandember.zendesk.... After receiving the pictures, we were told that because of high volume of requests, it would take a minute. Inexcusable!”

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Posted 1 year ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Nice, solid chairs. Quick delivery. Would have been a 5 if they weren’t so difficult to put together. I damaged a few of the pegs before I realized that the pre drilled holes did not line up. I had to assemble the pieces and then drill out every hole on 2 chairs. Even then, several of the pegs bottomed out and split. I had to purchase a flush cut saw to trim the pegs. A lot of effort for an expensive pair of chairs.”

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Posted 1 year ago

Hello! Thank you for the positive feedback regarding your entire experience! Here at Titan, we pride ourselves on positive customer experiences from purchase to delivery so we are overjoyed with this feedback. You may also submit a product suggestion through this link, https://support.ashandemberoutdoors.com/hc/en-us/requests/new?ticket_form_id=360000995071. We hope to be able to serve you again!

Posted 1 year ago

“Great place, great products and great service! They don’t make them like this anymore! Shop with confidence!!”

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Posted 1 year ago

“Quality furniture at a very reasonable price.”

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Posted 1 year ago

“Very happy with purchase of teak chairs, bench and coffee table from ash and ember. Furniture came very fast and well packaged. Furniture quality exceeded my expectations. It was built sturdy and well fitting. Neat thing I didn’t expect way it was all mortise and tenon with dowel fasteners. Easy to put together and strong.”

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Posted 1 year ago

“I ordered the insert for the fire pit the metal ring in the large size and it wasn't till I drill holes in it, put it together and started to put it inside the stone fire pit that I realized it was the twin size and it's not for purposes. What can we do to remedy the problem?”

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Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://www.ashandemberoutdoors.com/return-policy.html. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“This rating is about the shipping/handling/packaging-as heavy as the gril is, why would you ship it in a flimsy cardboard box? Box has been ripped open, taped, ripped open again and taped again. We have not opened the box yet as we are transporting it to another location that you do not ship to. I hope once we get there and assemble the grill all the parts and pieces will be there. This is the 3rd grill from you that has arrived like this. We will be buying more, but from who is yet to be determined.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the packaging of the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality or any missing parts, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Very satisfied with everything, Glad I shopped directly from the company.”

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Posted 1 year ago

“Incredibly well-made and beautiful chairs. We love that they are stackable and easy to store.”

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Posted 1 year ago

“product is amazing. great quality. way better than crate & barrel, west elm, even RH. Well crafted and heavy. Delivery was delayed a good month, and the peice took some care assembling. would definitely buy more items from ash & ember.”

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Posted 1 year ago

“Great customer service , thank you !”

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Posted 1 year ago

“My first cook out was excellent The rotisserie preformed very well”

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Posted 1 year ago

Ash & Ember is rated 4.5 based on 2,800 reviews