Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.47

4.5 Rating 2,885 Reviews

86 %

of reviewers recommend Ash & Ember

4.5

Based on 2,885 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

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Ash & Ember 5 star review on 18th November 2025

383

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Quality metal and design . Quite the medieval vibes which is exactly what we were after.”

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Posted 1 year ago

“very nice grill, easy to put together. My only complain is the lack of a cover but I will buy something for it.”

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Posted 1 year ago

“I love my round Santa Maria grill add-on set up! I don’t need that $500+ grill! 😊😎”

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Posted 1 year ago

“An edge was slightly dented when I got it but it fits and does what it needs to do.”

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Posted 1 year ago

Hello, please accept our sincere apologies if the item you received was dented. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If any severe damages to the item affect its functionality, feel free to reach out. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“My wife ordered a dueling tree for my birthday. Several parts were missing and therwe were duplicates of other pieces. I called and spoke to a representative and explained the problem. I was sent an email requesting pictures. I took the photos and also took a photo of the manual and circled the missing part and entered the information exactly identifying the missing parts, listed it by the part number and also the part name and sent an email with all the photos and information. Then the response was that I would need to return the original item. I was not going to pay for 70 pounds of metal to be sent back and asked for a return label, none was given. A few days later another email was received stating the replacement missing parts were being shipped./ The package arrived yesterday and it was the exact same items that were sent the first time, once again missing part #5 the 'target stand'. I am at my wits end, this should not be a problem to send the missing parts, but apparently it is. Very frustrating.”

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Posted 1 year ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Product is exactly as advertised, and delivery was very quick”

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Posted 1 year ago

“Ash and ember”

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Posted 1 year ago

“It’s a great product, easy to put up, even with en there were no instructions attached to the product, and it works great. Delivered right when you said it would be. Thanks”

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Posted 1 year ago

“My product arrived damaged. I sent an email in with pictures and haven’t received a reply yet. I have received several other promotions though. All in all not a terrible experience, I was able to repair my product, but would have been nice to get a response when something went wrong.”

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Posted 1 year ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and offered a partial refund to cover the damages. Kindly reply to the email for us to proceed. You can also contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Product arrived well and I am enjoying my grilling.”

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Posted 1 year ago

“My grill showed up rusty. I reached out to customer service and was told they are working on it. It's been two weeks.... then I was told I could just sand the parts... After dropping $1300+ for a brand new grill, it should not be rusty.”

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Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed a replacement for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Great customer service. Communication was great.”

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Posted 1 year ago

“My husband loves his new attachment for his grill thank you so much.”

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Posted 1 year ago

“Order item, next thing I knew it was here! A+++”

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Posted 1 year ago

“Perfect. Arrived right around when I expected it. Played with it a few times. Looking forward to making some good meals. Thank you. Craig”

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Posted 1 year ago

“Product is of excellent quality, More than I expected, have a problem with one of the benches and made contact yesterday was pleased with the reception I received looking forward to putting that bench together as well”

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Posted 1 year ago

“Wonderful service & wonderful product”

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Posted 1 year ago

“The grill that I ordered is such a piece of junk I can not belive it. Please remove my name and info, do not contact me for any reason!!!”

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Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. Here's the link to our return policy for your reference, https://ashandemberoutdoors.com/pages/return-policy. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Product was sent very quickly after order was placed; tracking kept me informed of expected arrival time. The fire pit grate was very well made and performs as described. Highly recommend the product and the company!”

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Posted 1 year ago

“great product, great quality, great service”

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Posted 1 year ago

Ash & Ember is rated 4.5 based on 2,885 reviews