Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.47

4.5 Rating 2,790 Reviews

86 %

of reviewers recommend Ash & Ember

4.5

Based on 2,790 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

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Ash & Ember 5 star review on 24th September 2024

382

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Excellent products excellent delivery in very timely manner.”

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Posted 1 year ago

“Stylish, solid, easy to assemble, beautiful. Purchasing was easy.”

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Posted 1 year ago

“Santa Maria open fire grill doesn't come with assembly instructions. Customer deuce only emailed me basic manual for grill that shows parts, warnings and it's basically useless”

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Posted 1 year ago

Hello, please accept our sincere apologies if there is no manual available for the item you ordered. We are working on improving our manuals and looking forward to having a manual for this item in the future. You may also reach out to our product team if you still have a hard time with the manual, and they will be glad to assist you with the step-by-step assembly procedure. You may call 888-410-1503 and press option 5 for Product Support. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Excellent service. The bench is just what we were hoping for.”

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Posted 1 year ago

“This is a real review, I’m not a robot nor paid to write the following; I ordered a fire pit from them on April 26th. I did pay for the expedited shipping which was 3-5 days, I received my fire pit on April 28th and was shocked to say the least!!!! Very well run company!! This is top quality materials that the fire pit is made out of, and also at a great price. I’ve bought fire pits from big box stores and they rust and burn through within one fall season; I can promise anyone that these fire pits will last for years. I Can’t wait to start using it and enjoying precious time with my family. Ash & Ember, give yourselves a pat on the back for exceptional customer service and an even better product!!!!”

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Posted 1 year ago

“product was delivered i assembled”

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Posted 1 year ago

Hi, we apologize for any inconvenience. Unfortunately, we don't provide assembly service at this time. We however have available manuals online that will help you to easily assemble our products. You may also reach out to our product team if you have a hard time with the manual, and they will be glad to assist you with the step-by-step assembly procedure. You may call 888-410-1503 and press option 5 for Product Support. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Great service, friendly, always kept in touch. Such a delight to have a live person to talk to and answer questions to instead of just pushing buttons. Benches look great!”

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Posted 1 year ago

“The table is beautiful, very sturdy & just as described. Love the functionality of folding down when not in use. Delivery was very fast & arrived on the specified date. Very well packaged.”

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Posted 1 year ago

“The park style grill I ordered is well designed and built. Unfortunately, it was not sturdy enough to survive it's journey to my door. Due to woefully inadequate packaging and some rough handling along the way, my beautiful grill arrived with a huge dent in its side. Suggesion: If you are going to order a grill from Ash & Ember, pay for the shipping insurance. I'm glad I did.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you received was dented. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If any severe damages to the item affect its functionality, feel free to reach out. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Very easy and professional to work with”

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Posted 1 year ago

“Your service is why I keep coming back! The BBQ grates that I’ve purchased from A&E Have all been of top quality and the pricing is totally unbeatable. The craftsman ship of the cast iron also amazing. Im a customer for life. The delivery time has always been very quick and very well packaged. Ash & Ember is a 10 out of 10 on all points of customer service and item satisfaction.”

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Posted 1 year ago

“I love the look and feel of this well made Adirondack chair. Assembling the arms took a good bit of wrestling but once it came together the joints were tight and solid. Great piece of furniture! I’m looking forward to seeing how it holds up to south Florida weather. My only suggestion would be to find some “E” bolts that have a longer sleeve to make arm alignment easier.”

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Posted 1 year ago

“The bench surpassed my expectations! Beautiful craftsmanship.”

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Posted 1 year ago

“No complaints”

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Posted 1 year ago

“I received my order very fast. The products were great, however one item was missing two bolts, and the threads on several bolts that I did receive were mashed. So I had to buy replacement bolts at the hardware store for $11. Overall, I really liked the quality of the products.”

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Posted 1 year ago

“Very frustrating. The holes in the bottom of one U shaped leg are not threaded to attach the bottom bars. Not a good experience.”

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Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://www.ashandemberoutdoors.com/return-policy.html. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“I researched the internet for grade A teak wood dining table and chairs and decided on this set. Are we glad I did! It is heavy, substantial wood with a beautiful natural color. For the first time ever, my husband commented on what quality materials this set is. That says a lot.”

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Posted 1 year ago

“I can’t say enough about the quality of this table exceeding my expectations”

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Posted 1 year ago

“Great product and great shipping and handling”

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Posted 1 year ago

“It was just what we wanted for our fire pit. It was the perfect size and looks great.”

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Posted 1 year ago

Ash & Ember is rated 4.5 based on 2,790 reviews