Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.46

4.5 Rating 2,800 Reviews

86 %

of reviewers recommend Ash & Ember

4.5

Based on 2,800 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

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Ash & Ember 5 star review on 24th September 2024

381

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“The garden bench and two arm chairs are excellent. Very well constructed and strong.”

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Posted 1 year ago

“This is an extremely high quality piece if teak furniture. …very well built and for an amazing price! Easy to put together. Fast delivery.”

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Posted 1 year ago

“Odered a Scratch & Dent item from Ash & Ember. Web description said "cosmetic blems and minor damage" and that some hardware maty be missing. Well, it arrived with ALL hardware missing! After purchasing the missing hardware the item cost me MORE than the price for the new item. SO much for "minor damage". A pretty dissapointing experience!”

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Posted 1 year ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you ordered an item from scratch and dents deals. Please be informed that Scratch and Dent Deal - items might have cosmetic damage and/or missing hardware. You may, however, purchase the missing hardware locally. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“3 of the 4 pit stand legs are bent up pretty bad. I didn't realize that a scratch and dent sale meant bent beyond useability....So, I learned a lesson about Ash and Ember....”

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Posted 1 year ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Absolutely beatiful bench. The wood is really nice and the craftsmanship is superb. I was a little hesitant buying something like this sight unseen on the internet but I am more than happy suprised by this bench. One of the nicest I've ever owned or seen.”

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Posted 1 year ago

“Quick, easy and on time”

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Posted 1 year ago

“We recently purchased both the Sandhill table and set of matching sandhill chairs. After assembling the furniture and putting in the space we noticed the arm chairs do not tuck underneath the table as the top of the arm hits the bottom of the table top. I’ve reached out to customer service multiple times over the past two weeks and yet to have a resolution to this issue. Not only is the design poor and people eating have to sit on the edge of the chair they also stick out further than anticipated whennot in use. Furthermore customer service is terrible in getting back to me.”

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Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and offered to process a return for a refund. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“These shooting targets are a great value. So far they are holding up well. So far I've shot .308. 300BLK, and .22 at them.Michigan”

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Posted 1 year ago

“The grill appeared to have been in a plane crash, the box was extremely damaged with a mile of tape on it, the grill sides were bent, i was able to straighten them and i was surprized to have all the parts to assemble it once i did open the box. I like the grille, just could have reached me in much better condition.”

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Posted 1 year ago

“Love the fire bowl! Quick delivery.”

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Posted 1 year ago

“Excellent products excellent delivery in very timely manner.”

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Posted 1 year ago

“Stylish, solid, easy to assemble, beautiful. Purchasing was easy.”

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Posted 1 year ago

“Santa Maria open fire grill doesn't come with assembly instructions. Customer deuce only emailed me basic manual for grill that shows parts, warnings and it's basically useless”

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Posted 1 year ago

Hello, please accept our sincere apologies if there is no manual available for the item you ordered. We are working on improving our manuals and looking forward to having a manual for this item in the future. You may also reach out to our product team if you still have a hard time with the manual, and they will be glad to assist you with the step-by-step assembly procedure. You may call 888-410-1503 and press option 5 for Product Support. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Excellent service. The bench is just what we were hoping for.”

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Posted 1 year ago

“This is a real review, I’m not a robot nor paid to write the following; I ordered a fire pit from them on April 26th. I did pay for the expedited shipping which was 3-5 days, I received my fire pit on April 28th and was shocked to say the least!!!! Very well run company!! This is top quality materials that the fire pit is made out of, and also at a great price. I’ve bought fire pits from big box stores and they rust and burn through within one fall season; I can promise anyone that these fire pits will last for years. I Can’t wait to start using it and enjoying precious time with my family. Ash & Ember, give yourselves a pat on the back for exceptional customer service and an even better product!!!!”

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Posted 1 year ago

“product was delivered i assembled”

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Posted 1 year ago

Hi, we apologize for any inconvenience. Unfortunately, we don't provide assembly service at this time. We however have available manuals online that will help you to easily assemble our products. You may also reach out to our product team if you have a hard time with the manual, and they will be glad to assist you with the step-by-step assembly procedure. You may call 888-410-1503 and press option 5 for Product Support. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Great service, friendly, always kept in touch. Such a delight to have a live person to talk to and answer questions to instead of just pushing buttons. Benches look great!”

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Posted 1 year ago

“The table is beautiful, very sturdy & just as described. Love the functionality of folding down when not in use. Delivery was very fast & arrived on the specified date. Very well packaged.”

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Posted 1 year ago

“The park style grill I ordered is well designed and built. Unfortunately, it was not sturdy enough to survive it's journey to my door. Due to woefully inadequate packaging and some rough handling along the way, my beautiful grill arrived with a huge dent in its side. Suggesion: If you are going to order a grill from Ash & Ember, pay for the shipping insurance. I'm glad I did.”

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Posted 1 year ago

Hello, please accept our sincere apologies if the item you received was dented. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If any severe damages to the item affect its functionality, feel free to reach out. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Very easy and professional to work with”

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Posted 1 year ago

Ash & Ember is rated 4.5 based on 2,800 reviews