Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.46

4.5 Rating 2,800 Reviews

86 %

of reviewers recommend Ash & Ember

4.5

Based on 2,800 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

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Ash & Ember 5 star review on 24th September 2024

381

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Well made, comfortable, and apparently easy to assemble (I didn’t do it).”

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Posted 1 year ago

“On time in great packaging great product”

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Posted 1 year ago

“We had to pay for shipping”

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Posted 1 year ago

Hello, we apologize for any inconvenience. We still offer free shipping, but due to increased costs, additional charges apply to products because of size, weight, or special handling that is required to make sure your order reaches you safely. You can read more about the shipping policy at this link, https://www.ashandemberoutdoors.com/shipping-policy.html. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Great company to work with. This is my 3rd order from here. Great quality !!! Highle reccomended!!”

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Posted 1 year ago

“Great fire pit! Fast shipping for such a large item. Works great-minimizes smoke drift and burns wood to hardy nothing left in ashes and also beautiful when not in use.”

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Posted 1 year ago

“The return policy is awful so now I’m stuck with a product I can’t use”

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Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. However, as stated in our return policy, Titan will offer a refund of your original purchase price minus the restocking fee within 30 days of your delivery date.  Unfortunately, we don't have control over the return cost as it is being paid to the carrier. Here's the link to our return policy for your reference, https://www.ashandemberoutdoors.com/return-policy.html. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Ash & Ember had the flattop cover I needed for my 4 burner Camp Chef. It fits great, price was right and is well made. Shipping was quick and packaged as I expected, no complaints.”

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Posted 1 year ago

“Item is not the size listed”

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Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed the return for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Great service”

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Posted 1 year ago

“The product was delivered promptly, and was as described.”

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Posted 1 year ago

“One of the best online purchases my wife and I have ever made. The bar stools are beautiful and well built.”

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Posted 1 year ago

“Great quality”

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Posted 1 year ago

“This thing is awesome made of high quality metal and looks o so good!🥂”

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Posted 1 year ago

“Fast shipping”

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Posted 1 year ago

“fair prices, good quality, and delivered on time”

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Posted 1 year ago

“good corten steel firepit.”

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Posted 1 year ago

“The bench is nicely finished. no flaws in the teak wood or finish. The assembly was secure although I wish they would have been more explicit and detailed with the diagrams for assembly. All in all, it looks like a much more expensive bench that I was considering for twice the price. Satisfied with this purchase. Thank you.”

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Posted 1 year ago

“Great cast iron fire bowl for the stone fire ring. Good quality, shipped with no problems, exactly what we needed. It is happily hosting a smores party as we speak!!!”

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Posted 1 year ago

“Excellent service. Prompt delivery. Beautiful product. Easy to assemble. Heavy duty built!”

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Posted 1 year ago

“nice product, fast shipment”

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Posted 1 year ago

Ash & Ember is rated 4.5 based on 2,800 reviews