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Ash & Ember Reviews

4.5 Rating 2,800 Reviews
86 %
of reviewers recommend Ash & Ember
4.5
Based on 2,800 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 89%
Accurate And Undamaged Orders
Greater than 87%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.1 out of 5
Returns & Refunds
Returns Process
Could Be Better
Read Ash & Ember Reviews
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Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

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Ash & Ember 5 star review on 24th September 2024
Robert S
Ash & Ember 5 star review on 30th August 2024
Jeffrey N
Ash & Ember 5 star review on 27th August 2024
John K
Ash & Ember 5 star review on 26th August 2024
Neil W
Ash & Ember 5 star review on 20th August 2024
Anonymous
Ash & Ember 5 star review on 13th August 2024
Greg U
Ash & Ember 5 star review on 13th August 2024
Greg U
381
Anonymous
Anonymous  // 01/01/2019
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Your service is why I keep coming back! The BBQ grates that I’ve purchased from A&E Have all been of top quality and the pricing is totally unbeatable. The craftsman ship of the cast iron also amazing. Im a customer for life. The delivery time has always been very quick and very well packaged. Ash & Ember is a 10 out of 10 on all points of customer service and item satisfaction.
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Posted 1 year ago
I love the look and feel of this well made Adirondack chair. Assembling the arms took a good bit of wrestling but once it came together the joints were tight and solid. Great piece of furniture! I’m looking forward to seeing how it holds up to south Florida weather. My only suggestion would be to find some “E” bolts that have a longer sleeve to make arm alignment easier.
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Posted 1 year ago
The bench surpassed my expectations! Beautiful craftsmanship.
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Posted 1 year ago
No complaints
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Posted 1 year ago
I received my order very fast. The products were great, however one item was missing two bolts, and the threads on several bolts that I did receive were mashed. So I had to buy replacement bolts at the hardware store for $11. Overall, I really liked the quality of the products.
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Posted 1 year ago
Very frustrating. The holes in the bottom of one U shaped leg are not threaded to attach the bottom bars. Not a good experience.
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Posted 1 year ago
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://www.ashandemberoutdoors.com/return-policy.html. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.
Posted 1 year ago
I researched the internet for grade A teak wood dining table and chairs and decided on this set. Are we glad I did! It is heavy, substantial wood with a beautiful natural color. For the first time ever, my husband commented on what quality materials this set is. That says a lot.
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Posted 1 year ago
I can’t say enough about the quality of this table exceeding my expectations
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Posted 1 year ago
Great product and great shipping and handling
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Posted 1 year ago
It was just what we wanted for our fire pit. It was the perfect size and looks great.
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Posted 1 year ago
Fast shipping. Product seems to be everything it was described to be!
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Posted 1 year ago
Great company to deal with and fast shopping.
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Posted 1 year ago
Easy order. Very quick, just a few days. Great care was taken for shipping. I think it took longer to unpack than putting the chairs together.
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Posted 1 year ago
Incredibly fast delivery exactly what I ordered
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Posted 1 year ago
Easy process, delivery was quick, love the product, price was great
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Posted 1 year ago
I've received 2 orders so far, both were just what I expected and well packaged
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Posted 1 year ago
Love our new chairs. Great quality and received our order fast.
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Posted 1 year ago
Thank you so much! My teak table is beautiful and it arrived very quickly and in perfect condition.
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Posted 1 year ago
quick turnaround from placing order and receipt.
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Posted 1 year ago
We are in the process of assembling our chairs but even my woodworking husband is impressed with the quality! Looking forward to getting them on our patio.
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Posted 1 year ago
Ash & Ember is rated 4.5 based on 2,800 reviews