Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.49

4.5 Rating 3,198 Reviews

87 %

of reviewers recommend Ash & Ember

4.5

Based on 3,198 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

Write Your review

Tell us how Ash & Ember made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Ash & Ember 5 star review on 15th October 2026

384

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

Español

“Nice product. Came with two different colored handles but they’re wood so hoping the will look better if they age a little.”

Helpful Report

Posted 2 years ago

“Luv the fire pit !!!”

Helpful Report

Posted 2 years ago

“product as advertised. shipped quick. thanks”

Helpful Report

Posted 2 years ago

“A confused company with inept representatives [Marion for one} that offers discounts and then when you try to order says they did not offer the discount. Difficult to know whether these people are stupid, inept, or just plain scammers.”

Helpful Report

Posted 2 years ago

Hi. I’m sorry to hear about the difficulties you’ve experienced with our service and the confusion regarding the discount. Your feedback is important, and I apologize for any frustration this has caused. We strive to provide accurate and helpful information. I’ll ensure your concerns are addressed with our team to prevent similar issues in the future. Please reach us at info@titanbrands.com if you require further assistance.

Posted 2 years ago

“The fire pit works really well, the only complaint is the wire mesh lid doesnt fit well. It's not round like the fire pit. it kinda works but isnt great at all!”

Helpful Report

Posted 2 years ago

“The campfire grill is better than expected. I own a steel fabricating business so I know good craftsmanship. The welds are great, the pieces fit together as they should. I haven’t had a chance to use it but I’m sure it will work perfectly as I planned.”

Helpful Report

Posted 2 years ago

“Ash and Ember has good quality products that you might not be able to find elsewhere.”

Helpful Report

Posted 2 years ago

“Great product”

Helpful Report

Posted 2 years ago

“I called to check on the status of the bench that I had ordered because the order was passed due and I hadn't received any delivery update status, and the receptionist answered with another name other than Ash and Ember. That was disconcerting because I thought that I might have been scammed ! Periodic updates about delivery would have been appreciated, especially since I paid extra for delivery service, otherwise I would have given 5 stars beause the bench is gorgeous, beautifully constructed with high quality teak.”

Helpful Report

Posted 2 years ago

“Great quality and easy to assemble!”

Helpful Report

Posted 2 years ago

“It was package extremely well. Took longer to unpack than put together. Well made and sturdy. Should last for a long time.”

Helpful Report

Posted 2 years ago

“First shipment arrived damaged Second replacement shipment arrived and it’s the wrong chair. Customer service very slow to resolve.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies for sending you the wrong item. Your feedback will undoubtedly be used to enhance our shipping process, ensuring that our warehouse team properly inspects the items before shipping to verify that the correct item is selected. I checked your account and found that you had already spoken with one of our customer support specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.

Posted 2 years ago

“Easy transaction: shipping was on time and item was packaged to avoid damage in transit.”

Helpful Report

Posted 2 years ago

“Great service!”

Helpful Report

Posted 2 years ago

“Instructions were not the greatest”

Helpful Report

Posted 2 years ago

Hi. Thank you for your feedback. We apologize for any confusion with the instructions. We’re continuously working to improve our guidance materials, and your input is valuable in helping us enhance our products. Please reach us at info@titanbrands.com if you require further assistance.

Posted 2 years ago

“Easy purchase routine and the product arrived very quickly. Good experience!”

Helpful Report

Posted 2 years ago

“Excellent product and extremely fast delivery”

Helpful Report

Posted 2 years ago

“Very quick delivery and amazing product”

Helpful Report

Posted 2 years ago

“Looks great in my fire pit lots of compliments”

Helpful Report

Posted 2 years ago

“We just received our 42" Hemisphere Fire Pit and while it’s a little early in the season we have fired it up a couple times and absolutely love it!! We are looking to have a top made so we can use it as a table when we are not burning a fire.”

Helpful Report

Posted 2 years ago

Ash & Ember is rated 4.5 based on 3,198 reviews