Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.46

4.5 Rating 2,800 Reviews

86 %

of reviewers recommend Ash & Ember

4.5

Based on 2,800 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

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Ash & Ember 5 star review on 24th September 2024

381

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“We ordered two teak and black adirondack chairs and absolutely love them. Well made and very comfortable. A great addition o our new home.”

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Posted 1 year ago

“Great company! Ordering was easy , the wagonwheel firepit grate was better than expected , great quality ,heavy duty grate, my neighbors even commented on how cool it was. Delivery was fast.”

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Posted 1 year ago

“I love this grill, honestly takes alot out of worrying about my food overcooking or undercooked.”

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Posted 1 year ago

“The grate was exactly what we were looking for.”

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Posted 1 year ago

“Very solid piece. Great packaging”

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Posted 1 year ago

“Well made should last many years”

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Posted 1 year ago

“Fast shipping. So far great product.”

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Posted 1 year ago

“I was excited to get this open fire santa maria. Great build quilt, heavy steal. The next level up was 1499.00 I figured I would try the smaller one and take a chance on a company I don't know much about. Then a couple weeks later the larger model is 40% off! Bummer, would have went with that. 900 for that is a fantastic deal. The smaller version is of good quality and at that price point a great deal in itself. Additionally there are zero instructions to build. Not very difficult, however I have 2 steel bars I have absolutley no clue where to put or what they are for.”

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Posted 1 year ago

“Fast delivery very happy with product will order more stuff in the future thanks”

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Posted 1 year ago

“Product as advertised. Solid craftsmanship and fits perfectly on my 30” Camp Chef Flat Top Grill. Quick delivery, too. Would definitely order again.”

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Posted 1 year ago

“This cover is very well made and looks amazing on my Blackstone grill.”

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Posted 1 year ago

“I thought it was made in USA but it’s made in China. 😡”

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Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. Here's the link to our return policy for your reference, https://ashandemberoutdoors.com/pages/return-policy. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Delivered on time; product exceeded expectations as to quality. Packed so well it seemed like my grandfather had shipped me a family heirloom.”

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Posted 1 year ago

“Everything was great. You are a very professional company.”

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Posted 1 year ago

“Excellent site”

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Posted 1 year ago

“Fast shipping! Competitive price! Will buy again from ash & ember!”

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Posted 1 year ago

“The order status was updated regularly and arrived when predicted in perfect condition and as described.”

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Posted 1 year ago

“Have yet to use the fire pot. Looks to be all good”

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Posted 1 year ago

“We would purchase from you again. Delivery was timely and our product was packaged very well.”

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Posted 1 year ago

“Outstanding purchase, this fire pit will last a lifetime. They had a very slight issue with my discount applied and customer service took care of it immediately. I’m very satisfied with this store and I would definitely use them again. If they made a steel lid for the 29 inch bowl I would buy it in a heartbeat.”

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Posted 1 year ago

Ash & Ember is rated 4.5 based on 2,800 reviews