Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.46

4.5 Rating 2,800 Reviews

86 %

of reviewers recommend Ash & Ember

4.5

Based on 2,800 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

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Ash & Ember 5 star review on 24th September 2024

381

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Product is exactly as advertised, and delivery was very quick”

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Posted 1 year ago

“Ash and ember”

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Posted 1 year ago

“It’s a great product, easy to put up, even with en there were no instructions attached to the product, and it works great. Delivered right when you said it would be. Thanks”

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Posted 1 year ago

“My product arrived damaged. I sent an email in with pictures and haven’t received a reply yet. I have received several other promotions though. All in all not a terrible experience, I was able to repair my product, but would have been nice to get a response when something went wrong.”

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Posted 1 year ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and offered a partial refund to cover the damages. Kindly reply to the email for us to proceed. You can also contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Product arrived well and I am enjoying my grilling.”

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Posted 1 year ago

“My grill showed up rusty. I reached out to customer service and was told they are working on it. It's been two weeks.... then I was told I could just sand the parts... After dropping $1300+ for a brand new grill, it should not be rusty.”

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Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed a replacement for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Great customer service. Communication was great.”

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Posted 1 year ago

“My husband loves his new attachment for his grill thank you so much.”

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Posted 1 year ago

“Order item, next thing I knew it was here! A+++”

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Posted 1 year ago

“Perfect. Arrived right around when I expected it. Played with it a few times. Looking forward to making some good meals. Thank you. Craig”

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Posted 1 year ago

“Product is of excellent quality, More than I expected, have a problem with one of the benches and made contact yesterday was pleased with the reception I received looking forward to putting that bench together as well”

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Posted 1 year ago

“Wonderful service & wonderful product”

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Posted 1 year ago

“The grill that I ordered is such a piece of junk I can not belive it. Please remove my name and info, do not contact me for any reason!!!”

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Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. Here's the link to our return policy for your reference, https://ashandemberoutdoors.com/pages/return-policy. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Product was sent very quickly after order was placed; tracking kept me informed of expected arrival time. The fire pit grate was very well made and performs as described. Highly recommend the product and the company!”

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Posted 1 year ago

“great product, great quality, great service”

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Posted 1 year ago

“Ordered a bench - unpacked to find seat boards ripped off. No damage to box. Contacted customer service had to open a “request” & send pictures of the damage. Did this a week ago no resolution no call or email back with any options, get the run around when a live person answers the phone or transferred to another department, they don’t pick up . Unfortunately so far, I cannot recommend this company.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed the partial refund for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Website was easy to navigate and shipping was fast. I have not set up yet, but will update on the product when I do.”

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Posted 1 year ago

“The grill arrived disassembled which is fine… but it did not contain instructions. I was able to assemble it by looking at the finished product pictures on the website but it took about an hour to assemble when it could have taken 10 minutes if I had instructions and there were 4 extra pieces that don’t seem to belong to the grill. Hard to tell because of the lack of instructions. There was a QR code to the manual but the there were no assembly instructions in the 3 page manual.”

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Posted 1 year ago

Hello, please accept our sincere apologies if there is no manual upon delivery. Regarding the manual, to reduce our footprint, we store all of our manuals digitally. You may also find the manual on the product page on the website. You can check it here, https://3642276.app.netsuite.com/core/media/media.nl?id=25906024&c=3642276&h=T-ZC7KncxO6qtIHNxIq2MchVQGm_Lniz1AothdrxRYtkmyaC&_xt=.pdf. You may also reach out to our product team if you still have a hard time with the manual, and they will be glad to assist you with the step-by-step assembly procedure. You may call 888-410-1503 and press option 5 for Product Support. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“When it comes to fire pit grates, Ash & Ember is the finest made you will find anywhere!”

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Posted 1 year ago

“I was so impressed with some teak chairs and table I ordered! Not only the quality but the prices are really great. Shipped quickly. Thank you!”

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Posted 1 year ago

Ash & Ember is rated 4.5 based on 2,800 reviews