Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.49

4.5 Rating 3,198 Reviews

87 %

of reviewers recommend Ash & Ember

4.5

Based on 3,198 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

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Ash & Ember 5 star review on 15th October 2026

384

Anonymous

Anonymous // 01/01/2019

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“Communication and delivery was good, but the product arrived damaged.”

Helpful Report

Posted 9 months ago

“I'm happy I chose ash and ember. My firepit was delivered on time and I'm pleased with the quality. We christened it last weekend and it was great. Looking forward to more gatherings around the fire for years to come.”

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Posted 10 months ago

“Excellent 5 of 5”

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Posted 10 months ago

“Delivery was on time. However, the packaging was torn and battered. I was afraid that the fire pit I had ordered would be damaged. Except for minor scrapes the fire pit appeared to be in good condition.”

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Posted 10 months ago

“I ordered a bench in October but after several weeks of no hearing anything I wrote an email to find out what happened. My bench was back ordered and arrived in mid December. The quality is fine but several of the dowels will not go into the holes in the tenons. I emailed twice an asked for help. No response after two weeks. I wa going to buy two benches. Second is on hold until I get the first one sorted. Good wood, terrible communication. Chat feature in help section doesn’t work.”

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Posted 10 months ago

“I'm a repeat customer. Great selection of products and easy to order. Fast shipping and delivery, too. I ordered a park grill and was quite impressed with the quality.”

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Posted 10 months ago

“I bought this for my husband and love it. It was cheaper than Amazon and ordering and delivery were wonderful!”

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Posted 10 months ago

“I'll let you know how satisfied I am after I receive my grill without dents and scratches.”

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Posted 10 months ago

“Received order as promised but have not had time to unbox and install”

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Posted 10 months ago

“I recently made my first purchase and found the entire experience to be ex excellent. The website allowed me to make the perfect selection at a very reasonable price. The piece was well made and was delivered quickly and on time. I definitely will make more purchases from Ash and Ember.”

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Posted 10 months ago

“supurb quality, excellent packaging (overkill actually!)and great value for product. web site and order processing needs work.”

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Posted 10 months ago

“Sturdy well built fire pit. Also performed well in the wind. Used mine for the first time the other night,, knocked the chill out of the air.”

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Posted 10 months ago

“Ez to work with, fash shipping”

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Posted 10 months ago

“Small part was missing from my order one simple email to company and it was resolved completely and hassle to free. Will order again!”

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Posted 10 months ago

“This table is beautiful and well-made. I know it will be enjoyed for many years. The shipment was carefully wrapped and arrived promptly and perfectly.”

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Posted 10 months ago

“I recommend Ash & Ember. Quality products and fast shipment.”

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Posted 10 months ago

“Very well made and exactly what we were looking for. The price was reasonable and the shipping was fast.”

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Posted 10 months ago

“It just fits into our fireplace but definitely heats the room up better than any other grate we’ve ever had. Very well-made and I’m pretty happy with the purchase.”

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Posted 10 months ago

“i purchased their folding teak table and savanna chairs. worried that table might wobble but rock solid. quality is outstanding and a great value compared to market. table needed no assembly which surprised me. chairs assembled easily. really finished well .packaging for shipping was almost overkill. i applied a teak oil which gave the furniture a beautiful golden color VERY HIGHLY RECOMMENDED!!”

Helpful Report

Posted 10 months ago

“Very pleased with this grate and fireback. It is on the heavy side which is fine, please have a helper to move/carry the grate. It could use a higher clearence though. I have an outdoor fireplace with a gas starter. Had to add 1.5" standalone firebricks to elevate the grate above the starter. Overall, very nice product!”

Helpful Report

Posted 10 months ago

Ash & Ember is rated 4.5 based on 3,198 reviews