Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.47

4.5 Rating 2,789 Reviews

86 %

of reviewers recommend Ash & Ember

4.5

Based on 2,789 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

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Ash & Ember 5 star review on 24th September 2024

382

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Item took very long to receive. Company was responsive once I reached out about where my item was, explained it was out of stock and would be there by a certain date. I eventually received item and it works.”

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Posted 11 months ago

Hello! Thank you for the positive feedback regarding your entire experience! Here at Titan, we pride ourselves on positive customer experiences from purchase to delivery so we are overjoyed with this feedback. We hope to be able to serve you again!

Posted 11 months ago

“This Santa Maria grill top, add on, works really well. Have used it a few times, on top of my old weber kettle.”

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Posted 11 months ago

“fast shipping, great product”

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Posted 11 months ago

“We love our new firepit. We received it and built it up whihc was easy. Our first firepit night was a big hit love how heavy and durable the unit is.Happy to share some pics too!! our pit location is in the middle of a large Redwood fairy ring with a circle of trees close to 200 feet tall. it would make a great promo pic ;)”

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Posted 11 months ago

“Quality metal and design . Quite the medieval vibes which is exactly what we were after.”

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Posted 11 months ago

“very nice grill, easy to put together. My only complain is the lack of a cover but I will buy something for it.”

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Posted 11 months ago

“I love my round Santa Maria grill add-on set up! I don’t need that $500+ grill! 😊😎”

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Posted 11 months ago

“An edge was slightly dented when I got it but it fits and does what it needs to do.”

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Posted 11 months ago

Hello, please accept our sincere apologies if the item you received was dented. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If any severe damages to the item affect its functionality, feel free to reach out. Please reach us at info@titanbrands.com if you require further assistance.

Posted 11 months ago

“My wife ordered a dueling tree for my birthday. Several parts were missing and therwe were duplicates of other pieces. I called and spoke to a representative and explained the problem. I was sent an email requesting pictures. I took the photos and also took a photo of the manual and circled the missing part and entered the information exactly identifying the missing parts, listed it by the part number and also the part name and sent an email with all the photos and information. Then the response was that I would need to return the original item. I was not going to pay for 70 pounds of metal to be sent back and asked for a return label, none was given. A few days later another email was received stating the replacement missing parts were being shipped./ The package arrived yesterday and it was the exact same items that were sent the first time, once again missing part #5 the 'target stand'. I am at my wits end, this should not be a problem to send the missing parts, but apparently it is. Very frustrating.”

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Posted 11 months ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.

Posted 11 months ago

“Product is exactly as advertised, and delivery was very quick”

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Posted 11 months ago

“Ash and ember”

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Posted 11 months ago

“It’s a great product, easy to put up, even with en there were no instructions attached to the product, and it works great. Delivered right when you said it would be. Thanks”

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Posted 11 months ago

“My product arrived damaged. I sent an email in with pictures and haven’t received a reply yet. I have received several other promotions though. All in all not a terrible experience, I was able to repair my product, but would have been nice to get a response when something went wrong.”

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Posted 11 months ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and offered a partial refund to cover the damages. Kindly reply to the email for us to proceed. You can also contact us at info@titanbrands.com if you require additional assistance.

Posted 11 months ago

“Product arrived well and I am enjoying my grilling.”

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Posted 11 months ago

“My grill showed up rusty. I reached out to customer service and was told they are working on it. It's been two weeks.... then I was told I could just sand the parts... After dropping $1300+ for a brand new grill, it should not be rusty.”

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Posted 11 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed a replacement for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 11 months ago

“Great customer service. Communication was great.”

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Posted 11 months ago

“My husband loves his new attachment for his grill thank you so much.”

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Posted 11 months ago

“Order item, next thing I knew it was here! A+++”

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Posted 11 months ago

“Perfect. Arrived right around when I expected it. Played with it a few times. Looking forward to making some good meals. Thank you. Craig”

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Posted 11 months ago

“Product is of excellent quality, More than I expected, have a problem with one of the benches and made contact yesterday was pleased with the reception I received looking forward to putting that bench together as well”

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Posted 11 months ago

Ash & Ember is rated 4.5 based on 2,789 reviews