Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.46

4.5 Rating 2,799 Reviews

86 %

of reviewers recommend Ash & Ember

4.5

Based on 2,799 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

Write Your review

Tell us how Ash & Ember made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Ash & Ember 5 star review on 24th September 2024

381

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Not impressed with how you need to go to the website to register the product but the link doesn't work”

Helpful Report

Posted 1 year ago

Hi, we apologize for the confusion. There is no need to register an item for warranty anymore. All items purchased from us, aside from items under scratch and dents, automatically have a 1-year warranty. For future reference, you may file a warranty claim through the link below. Submit your claim at: https://support.ashandemberoutdoors.com/hc/en-us/requests/new?ticket_form_id=360000859851. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Good size targets. Just what I was looking for.”

Helpful Report

Posted 1 year ago

“Happy with the item I received.”

Helpful Report

Posted 1 year ago

“Beautiful teak chair”

Helpful Report

Posted 1 year ago

“They sent me 2 large, heavy boxes with the correct SKU number on each. When we opened the boxes, each one contained furniture that didn't match the box! Replacements were sent. Once again, the right SKU number BUT THE WRONG FURNITURE INSIDE!! They didn't bother to check the boxes to see what was inside!”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies for sending you the wrong item. Your feedback will undoubtedly be used to enhance our shipping process, ensuring that our warehouse team properly inspects the items before shipping to verify that the correct item is selected. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed another replacement for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Order went through as promised. Service was good.”

Helpful Report

Posted 1 year ago

“Package arrived damaged and fire pit cracked. Called support for replacement and was transfered to another company (route) that was going to order replacement, free of cost, because i had purchased shipping protection. received new order confirmation from Route same day that i spoke to associate. However, 6 days passed without any updates. Logged back into Ash & Ember and saw that new order for replacement was cancelled. Tried calling customer support for over 3 hours trying to speak to an agent without any luck. Finally was connected to an agent who also was unclear of status (said, replacement was listed 'pending'). Now waiting for over a week for replacement without any updates.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and issued the replacement for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Excellent product and fast delivery, very pleased.”

Helpful Report

Posted 1 year ago

“Purchase the large fire pit metal bowl and it has already began to rust. I’ve only had it about a week which is disappointing considering the cost.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://ashandemberoutdoors.com/pages/return-policy. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“We love our couch & ottoman. So comfortable & great looking. Teak oil rubbed in makes it look even better.”

Helpful Report

Posted 1 year ago

“Great fire pit grate, solid and well made.”

Helpful Report

Posted 1 year ago

“Exactly what I wanted”

Helpful Report

Posted 1 year ago

“Prompt shipping, expertly packed…”

Helpful Report

Posted 1 year ago

“Arrived on time and in good condition. Product is as sturdy and as described.”

Helpful Report

Posted 1 year ago

“Great service, great quality”

Helpful Report

Posted 1 year ago

“Great products”

Helpful Report

Posted 1 year ago

“Professional and competent.”

Helpful Report

Posted 1 year ago

“I ordered four Adirondack chairs. One arrived broken and ash & ember offered me a partial payment of less than $40. These chairs cost $349.00. The broken chair is unusable.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed the return for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“We're very happy with our purchase so far.”

Helpful Report

Posted 1 year ago

“We are very impressed with the quality of our new round fire pit grate. My husband joked that I will need help removing it when I clean the fire pit. 😉 We will have our first fire soon. Thank you!”

Helpful Report

Posted 1 year ago

Ash & Ember is rated 4.5 based on 2,799 reviews