Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.47

4.5 Rating 2,794 Reviews

86 %

of reviewers recommend Ash & Ember

4.5

Based on 2,794 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

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Ash & Ember 5 star review on 24th September 2024

382

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Order went through as promised. Service was good.”

Helpful Report

Posted 1 year ago

“Package arrived damaged and fire pit cracked. Called support for replacement and was transfered to another company (route) that was going to order replacement, free of cost, because i had purchased shipping protection. received new order confirmation from Route same day that i spoke to associate. However, 6 days passed without any updates. Logged back into Ash & Ember and saw that new order for replacement was cancelled. Tried calling customer support for over 3 hours trying to speak to an agent without any luck. Finally was connected to an agent who also was unclear of status (said, replacement was listed 'pending'). Now waiting for over a week for replacement without any updates.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and issued the replacement for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Excellent product and fast delivery, very pleased.”

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Posted 1 year ago

“Purchase the large fire pit metal bowl and it has already began to rust. I’ve only had it about a week which is disappointing considering the cost.”

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Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://ashandemberoutdoors.com/pages/return-policy. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“We love our couch & ottoman. So comfortable & great looking. Teak oil rubbed in makes it look even better.”

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Posted 1 year ago

“Great fire pit grate, solid and well made.”

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Posted 1 year ago

“Exactly what I wanted”

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Posted 1 year ago

“Prompt shipping, expertly packed…”

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Posted 1 year ago

“Arrived on time and in good condition. Product is as sturdy and as described.”

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Posted 1 year ago

“Great service, great quality”

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Posted 1 year ago

“Great products”

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Posted 1 year ago

“Professional and competent.”

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Posted 1 year ago

“I ordered four Adirondack chairs. One arrived broken and ash & ember offered me a partial payment of less than $40. These chairs cost $349.00. The broken chair is unusable.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed the return for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“We're very happy with our purchase so far.”

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Posted 1 year ago

“We are very impressed with the quality of our new round fire pit grate. My husband joked that I will need help removing it when I clean the fire pit. 😉 We will have our first fire soon. Thank you!”

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Posted 1 year ago

“I was a little worried about ordering my fire pit, but it can within 5 days and it is 1/4 inch thick and well made. I haven't used it yet, but look forward to many fires and cook outs. Thanks”

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Posted 1 year ago

“Quick shipping and great quality grill!”

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Posted 1 year ago

“I had been looking for this old style device for cooking whole animals, particularly cabrito. I was really pleased with what I received as it is well built and will be long lasting, well thought-out for cooking technique, easy to assemble, and reasonably priced. It will certainly encourage me to look for more products from this organization. I am very impressed. Shipping was immediate and reasonably priced, as well.”

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Posted 1 year ago

“GReat service! and fast..”

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Posted 1 year ago

“Prompt delivery, Excellent product, impressively packed and it looks fantastic. Highly recommend”

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Posted 1 year ago

Ash & Ember is rated 4.5 based on 2,794 reviews