Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.47

4.5 Rating 2,789 Reviews

86 %

of reviewers recommend Ash & Ember

4.5

Based on 2,789 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

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Ash & Ember 5 star review on 24th September 2024

382

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“the benches are fantastic and so was the service!”

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Posted 10 months ago

“Easy to navigate website, very high quality grill, free shipping was early. I would recommend a care and cleaning guide and a how to guide, other than that it was a very good experience.”

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Posted 10 months ago

“Awsome products, with high quality materials.”

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Posted 10 months ago

“Called with questions. A real person answered all clearly and concisely. Placed order and arrived when promised. Packing was great. Beautiful teak finish on product. Will certainly consider this company when ready to purchase again. Their selection was good and I found what I was looking for.”

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Posted 10 months ago

“I’m so impressed with the quality products and delivery time, faster than planned. Recommending to my friends.”

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Posted 10 months ago

“I ordered and received 4 arm chairs. They are solid and sturdy. They are fairly basic to assemble. However a little more information, and a few extra pegs would be helpful. They don't go in flush to the chair and will need to be cut/sanded down. I sent a chat question without an answer to date.”

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Posted 10 months ago

“Love our fire bowl. Perfect size for our backyard”

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Posted 10 months ago

“Love my adjustable grill grate. Will be travellilng to the Pacific Northwest soon and plan to take it with us in our RV. If my son loves it as much as I do, I will get him one.”

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Posted 10 months ago

“The tsble was delivered when expected, is high quality snd looks great!”

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Posted 10 months ago

“Clean, professional transaction-promptly shipped! Recommend!”

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Posted 10 months ago

“Had to go through two rounds of return and replace them before I FINALLY got the items I ordered. The quality of the product is fine, but the issues in getting it to me and the subsequent work I had to do to get it fixed was a killer for the experience. Likely will not buy from Ash & Ember again”

Helpful Report

Posted 10 months ago

Hi. We apologize for the inconvenience you experienced with your orders. Ensuring a smooth shopping experience is our priority, and we regret any frustration caused by the need for returns. Your feedback is valuable, and we'll use it to improve our processes moving forward. If there's anything else we can do, please don't hesitate to reach out to us at info@titanbrands.com.

Posted 10 months ago

“My experience with Ash & Ember was fantastic! My items were back ordered, but they kept me notified of my order status and when they did ship my items, shipping was fast and everything was packaged so well and arrived safely with no damage. I’ve already placed another order with them!”

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Posted 10 months ago

“Excdellent service! Very high quality products.”

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Posted 10 months ago

“Super fast. Excellent product.”

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Posted 10 months ago

“This fire/burn pit is absolutely perfect for our needs. We love the easy to assemble ingenuity for easy relocation where we need it. Definitely high grade steel construction, should last us years easy.”

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Posted 10 months ago

“Awesome thanks”

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Posted 10 months ago

“Great quality. We love the vibe this fire pit brings to the patio”

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Posted 10 months ago

“Side table for Weber Kettle. Excellent quality, easy install. Ash & Ember was easy to order from with quick delivery.”

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Posted 10 months ago

“Great job and great product”

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Posted 10 months ago

“Stay away from this company. They have the worst customer service. I received a broken table and they offered $50 to go buy putty and fix it myself. What a joke!”

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Posted 10 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 10 months ago

Ash & Ember is rated 4.5 based on 2,789 reviews