Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.49

4.5 Rating 3,198 Reviews

87 %

of reviewers recommend Ash & Ember

4.5

Based on 3,198 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

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Ash & Ember 5 star review on 15th October 2026

384

Anonymous

Anonymous // 01/01/2019

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“Amazing product 🔥🔥🔥”

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Posted 6 months ago

“Simply fantastic. Fast delivery and expertly packaged to avoid transit damage. The deck loungers are beautifully made with high quality brass fittings and are easy to assemble. I couldn't be happier. Price was fair although I thought I'd get 10% further discount for providing email and cell #. Whatever...”

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Posted 6 months ago

“product seems goo, price fair. the shipping was difficult in that i either failed to enter the address i wanted to ship to or somehow the website reverted to my billing address. when i called (same day i ordered) it was difficult to get to someone and then they told me that i would have to pay a shipping change fee - time 3 (!) as these were shipped separately (even though i ordered all at once). to effect this they needed a copy of the invoice of my paying for the change of addres fee, but i never recieved any invoiceto pay by. when i chase that for follow up, they did finally email an invoice another day later by which time the shipment was actually already out for delivery. very cumbersome process”

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Posted 6 months ago

“Ordered the chair and ottoman and I am truly blown away by the quality, comfort and easy assembly for this beautifully crafted Teak outdoor furniture! I will definitely be a repeat customer!”

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Posted 6 months ago

“Excellent quality!!!”

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Posted 6 months ago

“Great product”

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Posted 6 months ago

“We love the bench! Great quality!”

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Posted 6 months ago

“Ordered the luna chairs and table and coulnt be more happy with the quality of the product. The ordering with Ash and amber was flowless and the shipment came quickly and without damage and we ordered 14 pieces of furniture”

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Posted 6 months ago

“I purchased the firewood rack and couldn't be happier. Excellent, heavy duty, rack that arrived on time and cheaper than I could have one built.”

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Posted 6 months ago

“Product was amazing and described. The customer service was excellent.”

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Posted 6 months ago

“I love my bench and rocker. Beware, however, the pre-drilled screw holes are not deep enough”

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Posted 6 months ago

“Terrible customer support. They sent me the incorrect item four times. Then when I asked to return the original item, they said I passed the 30 day return window. But had they simply stated on day one that they don’t have the item I needed, I would have returned the first week. The rotisserie looks decent for grilling chickens, but likely not more than that, since you won’t be able to get the appropriate counterbalance. Do not purchase.”

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Posted 6 months ago

“The products themselves were quite good but I really want to complement their customer service, which I found to be quite helpful. The legacy web interface is balky but their people were knowledgeable and helpful. I was able to get where I wanted to be. The survey's question about response time is odd. My experience was 24-48 hours (greater than the 6-12 hour survey option but much better than the next choice of over a week) depending on the mode of communication chosen (as between chat/email/phone one sends you to the next which sends you to the third one which sends you back to the first) but when you actually get someone they can fix the issue. Net/net it was a good experience.”

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Posted 6 months ago

“Really nice table. It was carefully delivered to my driveway. Great value.”

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Posted 6 months ago

“The firepit cover I purchased was perfect. Reasonably priced and came quickly via FedEx. All and all a very satisfying buy.”

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Posted 6 months ago

“Very pleased with the Cascade rocker - very sturdy and in my opinion a good value. Assembly difficulty is moderate - it takes a bit of extra effort to align all the joints, and a bit of rubber mallet motivation was required to get it assembled. I do believe the wood dowel method of assembly, which this rocker uses, is superior to rockers that are assembled with wood screws. I would definitely purchase this rocker again.”

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Posted 6 months ago

“Great delivery-prompt! Beautiful furniture.”

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Posted 6 months ago

Hello! Thank you for the positive feedback regarding your entire experience! Here at Titan, we pride ourselves on positive customer experiences from purchase to delivery so we are overjoyed with this feedback. We noticed that you left a 1-star review vs a 5-star as your feedback indicates. We would love it if you would update your review! We hope to be able to serve you again!

Posted 6 months ago

“I ordered 2 of the Hawthorne Grade A Teak Reclining Lounger and could not be happier with the quality and the look. The teak is beautiful, they are very easy to assemble and all of the bolts are gold colored which I love. Amazing price for a high quality product.”

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Posted 6 months ago

“The beautiful teak lawn chaise arrived fully assembled except for the legs and wheels which were easy for me to put on myself. This is a very high quality piece of furniture and I’m so glad I upgraded. The cleaning and sealing solutions arrived with a leak in one bottle and the ziplock bag as well so I put it into another container. The teak will weather to a gray color naturally but I want to preserve the original color and protect it as much as possible. I also bought a good cushion from another company as I didn’t see that offered from Ash & Ember. I’m very happy with the quality of this chaise and with how well it was packaged and the timely delivery.”

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Posted 6 months ago

“Solid and well constructed with no-nonsense installation instructions. I really like this product.”

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Posted 6 months ago

Ash & Ember is rated 4.5 based on 3,198 reviews