Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.47

4.5 Rating 2,794 Reviews

86 %

of reviewers recommend Ash & Ember

4.5

Based on 2,794 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

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Ash & Ember 5 star review on 24th September 2024

382

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“We now own three products from Ash & Ember. Each one is extremely well built and do exactly as described.”

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Posted 11 months ago

“Excellent open fire grill”

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Posted 11 months ago

“I ordered a wood rack for our backyard fire pit. The product is of good quality and arrived on time as scheduled.”

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Posted 11 months ago

“Love this grill! Had an idea to put it on top of a nice smokeless fire pit that I have... It works perfectly! Thanks for making the idea a reality.”

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Posted 11 months ago

“Side table is nice quality but the table bracket tends to slide on leg attachment no matter how much I tighten it and pops loose from side of grill when weight is applied.”

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Posted 11 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.ashandemberoutdoors.com/hc/en-us/requests/new. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 11 months ago

“Great quality and well packed”

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Posted 11 months ago

“Awesome item. Fast shipping.”

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Posted 11 months ago

“Great customer service and heavy duty quality fire pit. 2nd and 3rd products ordered bc so impressed with thickness and quality thanks”

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Posted 11 months ago

“This was my second order, both were great experiences. Ordering and receiving the furniture went extremely easy and delivery is usua;;y just a few days.”

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Posted 11 months ago

“Easy to shop and pretty prompt delivery on large items. Everything arrived safely and in perfect order. The furniture is heavy-duty and beautiful wood. Not too difficult to put together and very well packaged. A couple of the drill holes did not seem to fit perfectly and therefore difficult to get 2 of the screws in all the way. Excellent quality and great pricing. We will definitely be purchasing more in the future.”

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Posted 11 months ago

“1 of 2 items arrived on time. The one arrived on time in good condition. The second item arrived a few days later with a few scratches. Since we will use it outside I did not return it but it was a little bit of a bummer as a gift. Appear to be solid products on first use.”

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Posted 11 months ago

“Quick delivery.”

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Posted 11 months ago

“Very happy with our teak table! Great quality at a reasonable price and our table arrived as scheduled.”

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Posted 11 months ago

“Ordered and paid for a grill and cart Ended up with only a cart snd no barbeque but repeated postponement of delivery Eventually got refund for the grill and have now have a solitary cart and no grill.”

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Posted 11 months ago

Hi. We apologize for the inconvenience you've experienced. Upon checking, the grill was back ordered and we see that you requested to cancel it. A refund has been processed for the grill. If you decide to place the order again, you can do so on our website or over the phone through our sales team. Thank you for your understanding. Please reach us at info@titanbrands.com if you require further assistance.

Posted 11 months ago

“The product was as stated. The instructions were clear. We were about to get the grill mounted on the pole that was cemented into the ground.”

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Posted 11 months ago

“Great products, fair prices, quick shipping.”

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Posted 11 months ago

“Beautiful table! Very easy to assemble.”

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Posted 11 months ago

“Always impressed by the excellent quality of these teak products and careful shipping. I’m most grateful and looking forward to many years of use!”

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Posted 11 months ago

“The bench we ordered shipped pretty quick, and is nice quality. It was pretty easy to assemble- but I did have my spouse do it as it required some upper body strength! But, assembly in sets was quick :) It’s comfortable and the right size (difficult to find!)”

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Posted 11 months ago

“Great experience using this company. Griddle we ordered came in a timley manner and was exactly as described.”

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Posted 11 months ago

Ash & Ember is rated 4.5 based on 2,794 reviews