Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.46

4.5 Rating 2,799 Reviews

86 %

of reviewers recommend Ash & Ember

4.5

Based on 2,799 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

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Ash & Ember 5 star review on 24th September 2024

381

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“High quality items! Thank you!!”

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Posted 1 year ago

“This was supposed to be a Father’s Day gift for my husband. I made the mistake of not taking accurate measures. It is too small for our XL egg. The shipping will costs me more that the actual table and on top a restocking fee. Now I have a table that doesn’t work for us and trying to sell it on the side to recover some money to buy the actual size that I need.”

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Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. Here's the link to our return policy for your reference, https://ashandemberoutdoors.com/pages/return-policy. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Messed up delivery address, late. Had to pay UPS to change delivery address.”

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Posted 1 year ago

Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. We're delighted you received your order, and if you have any concerns, please email us at info@titanbrands.com.

Posted 1 year ago

“Beautiful, well-made, easy-to-construct furniture with thoughtful delivery.”

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Posted 1 year ago

“Beautiful bench. Very well packed and easy to attach the legs.”

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Posted 1 year ago

“We now own three products from Ash & Ember. Each one is extremely well built and do exactly as described.”

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Posted 1 year ago

“Excellent open fire grill”

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Posted 1 year ago

“I ordered a wood rack for our backyard fire pit. The product is of good quality and arrived on time as scheduled.”

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Posted 1 year ago

“Love this grill! Had an idea to put it on top of a nice smokeless fire pit that I have... It works perfectly! Thanks for making the idea a reality.”

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Posted 1 year ago

“Side table is nice quality but the table bracket tends to slide on leg attachment no matter how much I tighten it and pops loose from side of grill when weight is applied.”

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Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.ashandemberoutdoors.com/hc/en-us/requests/new. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Great quality and well packed”

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Posted 1 year ago

“Awesome item. Fast shipping.”

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Posted 1 year ago

“Great customer service and heavy duty quality fire pit. 2nd and 3rd products ordered bc so impressed with thickness and quality thanks”

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Posted 1 year ago

“This was my second order, both were great experiences. Ordering and receiving the furniture went extremely easy and delivery is usua;;y just a few days.”

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Posted 1 year ago

“Easy to shop and pretty prompt delivery on large items. Everything arrived safely and in perfect order. The furniture is heavy-duty and beautiful wood. Not too difficult to put together and very well packaged. A couple of the drill holes did not seem to fit perfectly and therefore difficult to get 2 of the screws in all the way. Excellent quality and great pricing. We will definitely be purchasing more in the future.”

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Posted 1 year ago

“1 of 2 items arrived on time. The one arrived on time in good condition. The second item arrived a few days later with a few scratches. Since we will use it outside I did not return it but it was a little bit of a bummer as a gift. Appear to be solid products on first use.”

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Posted 1 year ago

“Quick delivery.”

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Posted 1 year ago

“Very happy with our teak table! Great quality at a reasonable price and our table arrived as scheduled.”

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Posted 1 year ago

“Ordered and paid for a grill and cart Ended up with only a cart snd no barbeque but repeated postponement of delivery Eventually got refund for the grill and have now have a solitary cart and no grill.”

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Posted 1 year ago

Hi. We apologize for the inconvenience you've experienced. Upon checking, the grill was back ordered and we see that you requested to cancel it. A refund has been processed for the grill. If you decide to place the order again, you can do so on our website or over the phone through our sales team. Thank you for your understanding. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“The product was as stated. The instructions were clear. We were about to get the grill mounted on the pole that was cemented into the ground.”

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Posted 1 year ago

Ash & Ember is rated 4.5 based on 2,799 reviews