Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.47

4.5 Rating 2,789 Reviews

86 %

of reviewers recommend Ash & Ember

4.5

Based on 2,789 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

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Ash & Ember 5 star review on 24th September 2024

382

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Nice to see the review request came after receiving goods! Too often vendors ask for a review before delivery, which is bogus. Delivered exactly as expected and in new condition. Very happy all around. I purchased 2 outdoor chairs. I'm happy with the quality of construction and cushions.”

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Posted 9 months ago

“Great experience! Seems to be a quality piece of furniture! Delivery was quick!”

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Posted 9 months ago

“Excellent Customer service, easy placing order, free shipping and most importantly, the looks and quality of the 59" round Teak table are great.”

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Posted 9 months ago

“I purchased two products, a teak rocker and a teak bench. Both seem to be of good quality - nice thick wood, well sanded, and consistent in appearance. They each required some assembly, which is fine. The method of assembly involves hammering wooden pegs (supplied) into pre-drilled holes to join the pieces. Unfortunately, the holes did not always line up well and were very tight, so a number of the pegs broke when I tried to drive them into the holes. I had to remove the broken pegs by drilling a small hole, inserting a screw part way, and then pulling on the screw to remove the broken peg. I then had to re-drill the pre-drilled holes so that the two pieces could then receive a joining peg, using a small amount of lubricant to help the peg go into the hole. Because I was only originally supplied with the bare minimum number of pegs, I had to purchase more pegs from Home Depot. They worked, but are not as good a color match as the originally supplied pegs. All in all, I am satisfied with the result, but it was a lot of work.”

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Posted 9 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.ashandemberoutdoors.com/hc/en-us/requests/new. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 9 months ago

“The santa maria grill has met all my expectations and even exceed some. It was very easy to assemble and get working.”

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Posted 9 months ago

“Box arrived with NO instructions Quality looks good Have not cooked on it yet”

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Posted 9 months ago

Hello, please accept our sincere apologies if the item arrived without the manual. Regarding the manual, to reduce our footprint, we store all of our manuals digitally. The item's manual may be found at https://3642276.app.netsuite.com/core/media/media.nl?id=25807709&c=3642276&h=fR0Pm_ao49ZQ8rrBxR-A5w4DNaiisPkWUKPDFa2fU1aJtyka&_xt=.pdf. Please email us at info@titanbrands.com if you require further assistance.

Posted 9 months ago

“Very good quality, shipping was seem less! Would buy from Ash & Ember again.”

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Posted 9 months ago

“This grill is commercial quality. Period. Made of 10 gauge steel. I’m only giving it 4 out of 5 stars because the holes in the grease tray were not tapped for the mounting screws and I had to tap them myself.”

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Posted 9 months ago

“Tracking number didn’t work and email updates were inaccurate. When I called, the service lady wasn’t very helpful. She just said it was shipped but had no real answers as to the emails and tracking number. Product was terrific (Santa Maria Grill). There was a broken brick, I assume it happened during shipping and it would be better if it came with a cover.”

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Posted 9 months ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. Since you purchased the Route Protection Package, kindly file a claim on their website: https://claims.route.com. Click on Contact Support and click on File a Claim. Route’s expert support team will help ensure your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing. Please reach us at info@titanbrands.com if you require further assistance.

Posted 9 months ago

“Everything I ordered arrived in a timely manner. One thing I purchased was the Big Green Egg teakwood table. It was easy to assemble and keeps my grill space looking good.”

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Posted 9 months ago

“Well made solid chairs”

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Posted 9 months ago

“Better than expected, highly recommend!”

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Posted 9 months ago

“Excellent shipping, perfect packing, and a wonderful product. So VERY happy with our purchase!”

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Posted 9 months ago

“Was pleasantly surprised how quickly the table arrived to our somewhat remote little cabin! The table was easy to assemble and superior quality. Definitely be back to shop again soon!”

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Posted 9 months ago

“The lid that I ordered was amasing and was delivered quickly”

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Posted 9 months ago

“Support and delivery was fast. Thanks for my product that looks perfectly in my yard. Good Quality and costumer service is superb.”

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Posted 9 months ago

“Very happy with the table we ordered. I was searching for a round large foldable table and finally found one. The table shipped right away and arrived in great condition. All for a great price!”

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Posted 9 months ago

“got the replacements thank you”

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Posted 9 months ago

Hello, please accept our sincere apologies if your replacement order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. Upon checking, the order was delivered on 07/09/2024. If you have any concerns, please email us at info@titanbrands.com.

Posted 9 months ago

“The product is beautiful and excellent. However, the manufacturing process was flawed. Some holes didn't line up, requiring drilling new, larger holes. Also, the seat was slightly larger (about 1/8") in one corner and wouldn't sit flush. Thus, I had to file it down. Fortunately, it was in a back corner and not exposed. Once complete, the bench is very nice, but the inaccuracies were disappointing. I hope somebody reads this at Ash & Ember.”

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Posted 9 months ago

“Perfect. Fireplace is amazingly well made, easy peasy ordering and prompt shipping. You will have zero regrets!”

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Posted 9 months ago

Ash & Ember is rated 4.5 based on 2,789 reviews