Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.47

4.5 Rating 2,794 Reviews

86 %

of reviewers recommend Ash & Ember

4.5

Based on 2,794 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

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Ash & Ember 5 star review on 24th September 2024

382

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“The Santa Maria grill we purchased is so nice. Great quality and price was reasonable. Customer service was quick to respond and very helpful. We had an issue with our coupon code and they actually refunded our 20% discount even though we had already made our purchase.”

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Posted 11 months ago

“We ordered a teak table and it arrived very quickly. The only problem is there were a couple of small dents in the table top. They were obvouisly there when the table was packed bacause there was no damage to the packaging and the parts were well padded inside. The company offered 10% compensation and we countered with 20% (which came to $96) and they accepted. We wish the table didn't have any dents but they were pretty small so we are happy. The company was very responsive.”

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Posted 11 months ago

“Shopping was a breeze and I really do like the extremely good quality of materials used in the making of my BBQ Cart. Unfortunately whoever is responsible for packaging the part did NOT include any of the Nuts and Washers required to assemble it. They included all of the screws but no other hardware to be able to assemble it. Had it come with everything I needed I probably would have given it 5 stars but since I have a box of metal parts and cannot use it until I get a chance to go find everything needed to assemble it is the reason for 3 stars and probably should be 2 stars for the added inconvenience. Quality control has gone out the window and that is pretty much with everything these days.”

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Posted 11 months ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. To best serve you, kindly file a warranty claim using this link: https://support.ashandemberoutdoors.com/hc/en-us/requests/new. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 11 months ago

“The table is beautiful”

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Posted 11 months ago

“I love this table! Quality of wood is great. Design and size is exactly what I needed! Best item I have purchased for my home!”

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Posted 11 months ago

“Nice to see the review request came after receiving goods! Too often vendors ask for a review before delivery, which is bogus. Delivered exactly as expected and in new condition. Very happy all around. I purchased 2 outdoor chairs. I'm happy with the quality of construction and cushions.”

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Posted 11 months ago

“Great experience! Seems to be a quality piece of furniture! Delivery was quick!”

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Posted 11 months ago

“Excellent Customer service, easy placing order, free shipping and most importantly, the looks and quality of the 59" round Teak table are great.”

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Posted 11 months ago

“I purchased two products, a teak rocker and a teak bench. Both seem to be of good quality - nice thick wood, well sanded, and consistent in appearance. They each required some assembly, which is fine. The method of assembly involves hammering wooden pegs (supplied) into pre-drilled holes to join the pieces. Unfortunately, the holes did not always line up well and were very tight, so a number of the pegs broke when I tried to drive them into the holes. I had to remove the broken pegs by drilling a small hole, inserting a screw part way, and then pulling on the screw to remove the broken peg. I then had to re-drill the pre-drilled holes so that the two pieces could then receive a joining peg, using a small amount of lubricant to help the peg go into the hole. Because I was only originally supplied with the bare minimum number of pegs, I had to purchase more pegs from Home Depot. They worked, but are not as good a color match as the originally supplied pegs. All in all, I am satisfied with the result, but it was a lot of work.”

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Posted 11 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.ashandemberoutdoors.com/hc/en-us/requests/new. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 11 months ago

“The santa maria grill has met all my expectations and even exceed some. It was very easy to assemble and get working.”

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Posted 11 months ago

“Box arrived with NO instructions Quality looks good Have not cooked on it yet”

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Posted 11 months ago

Hello, please accept our sincere apologies if the item arrived without the manual. Regarding the manual, to reduce our footprint, we store all of our manuals digitally. The item's manual may be found at https://3642276.app.netsuite.com/core/media/media.nl?id=25807709&c=3642276&h=fR0Pm_ao49ZQ8rrBxR-A5w4DNaiisPkWUKPDFa2fU1aJtyka&_xt=.pdf. Please email us at info@titanbrands.com if you require further assistance.

Posted 11 months ago

“Very good quality, shipping was seem less! Would buy from Ash & Ember again.”

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Posted 11 months ago

“This grill is commercial quality. Period. Made of 10 gauge steel. I’m only giving it 4 out of 5 stars because the holes in the grease tray were not tapped for the mounting screws and I had to tap them myself.”

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Posted 11 months ago

“Tracking number didn’t work and email updates were inaccurate. When I called, the service lady wasn’t very helpful. She just said it was shipped but had no real answers as to the emails and tracking number. Product was terrific (Santa Maria Grill). There was a broken brick, I assume it happened during shipping and it would be better if it came with a cover.”

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Posted 11 months ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. Since you purchased the Route Protection Package, kindly file a claim on their website: https://claims.route.com. Click on Contact Support and click on File a Claim. Route’s expert support team will help ensure your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing. Please reach us at info@titanbrands.com if you require further assistance.

Posted 11 months ago

“Everything I ordered arrived in a timely manner. One thing I purchased was the Big Green Egg teakwood table. It was easy to assemble and keeps my grill space looking good.”

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Posted 11 months ago

“Well made solid chairs”

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Posted 11 months ago

“Better than expected, highly recommend!”

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Posted 11 months ago

“Excellent shipping, perfect packing, and a wonderful product. So VERY happy with our purchase!”

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Posted 11 months ago

“Was pleasantly surprised how quickly the table arrived to our somewhat remote little cabin! The table was easy to assemble and superior quality. Definitely be back to shop again soon!”

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Posted 11 months ago

“The lid that I ordered was amasing and was delivered quickly”

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Posted 11 months ago

Ash & Ember is rated 4.5 based on 2,794 reviews