Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.46

4.5 Rating 2,824 Reviews

86 %

of reviewers recommend Ash & Ember

4.5

Based on 2,824 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

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Ash & Ember 5 star review on 18th September 2025

382

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I ordered a large planter box. It was easy to order on line. It came in a few days and was very carefully packed and in perfect condition. I love it. Thank you for a very pleasant experience.j”

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Posted 1 year ago

“Very nice product, heavy and very sturdy.”

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Posted 1 year ago

“This is a really well built unit. I'm enjoying learning to cook on it, fire control is fun!”

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Posted 1 year ago

“Lightning fast shipping and well packaged to prevent damage. Pit and support are stout and will last a long time. Love the design! Well thought out with minimal points for future failure from rust. Ember screen and poker not as stout as expected but certainly functional. Overall, purchase exceeded expectations.”

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Posted 1 year ago

“Just what I was looking for , well made and quick delivery .”

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Posted 1 year ago

“fast and efficient, kudos!”

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Posted 1 year ago

“Ash & Ember's website was easy to navigate. The welcome discount was great. Delivery on time. We love our table. We would order again.”

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Posted 1 year ago

“Very solid, high quality products from this company so far.”

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Posted 1 year ago

“Always nervous about ordering from a catalog but this piece exceeded our expectations. Sturdy and nice and large for a beautiful bonfire. All we had hoped for and more.”

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Posted 1 year ago

“Item was as expected.”

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Posted 1 year ago

“I love your products! I have the table and 2 Adirondack rocking chairs and am very pleased!”

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Posted 1 year ago

“Like the product, a small Santa Maria grill. Solidly built. The assembly instructions were a bit vague in places, I ultimately relied on pictures of assembled units on l found on line to figure out how it goes together.”

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Posted 1 year ago

“Prompt delivery...well-protected in carton...impressive finishing and fit...recommend that two people assemble the bench together”

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Posted 1 year ago

“na na nanana”

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Posted 1 year ago

“great probuct , built to last.”

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Posted 1 year ago

“Nice equipment”

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Posted 1 year ago

“Love the fire pit. Delivery was great!”

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Posted 1 year ago

“Very nice grill but a few pieces were missing. Still waiting to receive the pieces.”

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Posted 1 year ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Great item”

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Posted 1 year ago

“Beautiful table exactly as described. Fast shipping too.”

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Posted 1 year ago

Ash & Ember is rated 4.5 based on 2,824 reviews