Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.47

4.5 Rating 2,789 Reviews

86 %

of reviewers recommend Ash & Ember

4.5

Based on 2,789 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

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Ash & Ember 5 star review on 24th September 2024

382

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Product is well made and sits on my Weber perfectly.”

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Posted 9 months ago

“10 characters”

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Posted 9 months ago

“Heavy duty and worth the money. Cheapest price found and love it!”

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Posted 9 months ago

“Our grill came quickly, set up easily and we are loving it!!”

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Posted 9 months ago

“I don’t feel like writing anything!”

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Posted 9 months ago

“Quick easy transaction. Excellent product”

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Posted 9 months ago

“First rate grilling gear. Works good.”

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Posted 9 months ago

“We love these rocking chairs!”

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Posted 9 months ago

“Highly recommend!!!”

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Posted 9 months ago

“The box arrived in terrible shape but more importantly, these are the worst assembly instructions I have ever seen and to make it worse, none of the holes line up with the threads. Been beating my head against a wall for two hours.”

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Posted 9 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.ashandemberoutdoors.com/hc/en-us/requests/new. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 9 months ago

“Everything went smoothly from start to finish, and we are very happy with the product.”

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Posted 9 months ago

“Great looking product!”

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Posted 9 months ago

“Chairs arrived quickly and relatively easy to put together for 60 year old female with minimal experience. Cushions are comfortable. Can be placed separately or pushed together to make loveseat. I would recommend”

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Posted 9 months ago

“I love our new teak table! We have rotten a fair amount of complements in the days that we’ve had it. The only disappointment was that when we were building it some of the holes did not line up with the screws. We tried turning turning the table top 180 degrees to no avail. We were always left with one or two screws that would just would not go in. In the end, we left one hole without a screw and we hope that since the top is so heavy, it won’t matter in the long run.”

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Posted 9 months ago

“Product arrived faster than it said it would.”

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Posted 9 months ago

“The box came torn , open. Was worried that there would be damage. Was happy there was not.”

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Posted 9 months ago

“Well made, fast delivery. Everthing I expected ! Love it.”

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Posted 9 months ago

“Great price and fast shipping!”

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Posted 9 months ago

“Item came with no instructions to assemble- only photos. Had extra parts that weren't mentioned- called customer service- again- zero help.”

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Posted 9 months ago

Hello, please accept our sincere apologies if there is no manual available. Upon checking, we only have the parts list available online. You may also reach out to our product team if you still have a hard time with the assembly, and they will be glad to assist you with the step-by-step assembly procedure. You may call 888-410-1503 and press option 5 for Product Support. Please reach us at info@titanbrands.com if you require further assistance.

Posted 9 months ago

“My order has not arrived. I sent an email to customer service but have yet to receive any information on where the package is or what the status of my order is. Very disappointing to say the least.”

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Posted 9 months ago

Hello. Please accept our sincere apologies if your package was lost in transit by our partner courier. Unfortunately, we have little control over these issues, and our couriers do their best to deliver our packages on schedule. I checked your account and found that you had already spoken with one of our customer service specialists who assisted you with your concern and processed a full refund. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 8 months ago

Ash & Ember is rated 4.5 based on 2,789 reviews