Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.47

4.5 Rating 2,794 Reviews

86 %

of reviewers recommend Ash & Ember

4.5

Based on 2,794 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

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Ash & Ember 5 star review on 24th September 2024

382

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“The box came torn , open. Was worried that there would be damage. Was happy there was not.”

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Posted 10 months ago

“Well made, fast delivery. Everthing I expected ! Love it.”

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Posted 11 months ago

“Great price and fast shipping!”

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Posted 11 months ago

“Item came with no instructions to assemble- only photos. Had extra parts that weren't mentioned- called customer service- again- zero help.”

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Posted 11 months ago

Hello, please accept our sincere apologies if there is no manual available. Upon checking, we only have the parts list available online. You may also reach out to our product team if you still have a hard time with the assembly, and they will be glad to assist you with the step-by-step assembly procedure. You may call 888-410-1503 and press option 5 for Product Support. Please reach us at info@titanbrands.com if you require further assistance.

Posted 11 months ago

“My order has not arrived. I sent an email to customer service but have yet to receive any information on where the package is or what the status of my order is. Very disappointing to say the least.”

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Posted 11 months ago

Hello. Please accept our sincere apologies if your package was lost in transit by our partner courier. Unfortunately, we have little control over these issues, and our couriers do their best to deliver our packages on schedule. I checked your account and found that you had already spoken with one of our customer service specialists who assisted you with your concern and processed a full refund. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 10 months ago

“Delivered timely and fits perfect into our fire pit”

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Posted 11 months ago

“Very pleased everything arrived as ordered very quick delivery very happy with product.”

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Posted 11 months ago

“Glider was easy to assemble even with a mislabeled part. It's beautiful, comfortable, and glides smooth!”

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Posted 11 months ago

“Table showed up all scratched and box was damaged”

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Posted 11 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://ashandemberoutdoors.com/pages/return-policy. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 11 months ago

“Great product. Wish there was more detail on the page like load of what shelves can hold but quality and packaging totally surprised me.”

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Posted 11 months ago

“Very well made. Quick shipping. Perfect size.”

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Posted 11 months ago

“We ordered 8 chairs for our deck. The chairs are fantastic quality and very easy to assemble with clear directions and solid screws. We used an electric screwdriver and had noissues as everything fit together perfectly. My 3 star review is due to customer service. The 3 agents I spoke to gave me very different information. I actually felt like a took a chance ordering the furniture. Delivery was sketchy with the trailer truck being 48 feet long and unable to get near our house. We had to go to another location, off load the boxes into our cars, and then take them to our house. Good thing we are strong. Delivery company should have had a smaller truck. That said, the furniture is high quality, sturdy, very well packaged and beautiful. I would order again but with the understanding that the customer service is sketchy.”

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Posted 11 months ago

Hello! We are so happy you are pleased with your order. Titan strives to create great experiences and we are glad that this interaction was no exception. Please reach us at info@titanbrands.com if you require further assistance.

Posted 11 months ago

“Teak work was good -although hardware was all very cheap and the screws did not fit the pre drilled holes making it impossible to assembe. If you don't mind getting a handyman to find new screws and new wheels this is ok. Also, the wood was not finnished. I had to buy "Teakwood oil" and finish it myself. The wheels look like they came off a 1960's kid's tricycle, squeeky, hard, would stick and streak the floor. The drawers and wood-cutting board had no stops built in ...and would pull out and fall on the ground.”

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Posted 11 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. You may also submit a product suggestion through this link, https://support.ashandemberoutdoors.com/hc/en-us/requests/new?ticket_form_id=360000995071. We hope to be able to serve you again!

Posted 11 months ago

“There were missing parts (not enough wooden dowels) with the order.”

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Posted 11 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.ashandemberoutdoors.com/hc/en-us/requests/new. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 11 months ago

“The table is perfect and was delivered sooner than I expected. Thank you”

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Posted 11 months ago

“No drama. Only negative is no height adjustment for coals. That's on me for not doing my due diligence.”

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Posted 11 months ago

“Great product”

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Posted 11 months ago

“All pieces areived safely; packed very well and beautifuk!!”

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Posted 11 months ago

“Teak table was delivered promptly and in good shape. Because it's wood it has a few cracks. Expected. I have given it two coats of teak oil and it is in service on the deck.”

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Posted 11 months ago

“The 32” wagon wheel fire grate is premium quality. You get what you pay for at Ash & Ember. I couldn’t be any happier with this addition to my 36” wood-burning brick fire pit. The packaging and protection provided was first class as well. A++++”

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Posted 11 months ago

Ash & Ember is rated 4.5 based on 2,794 reviews