Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.47

4.5 Rating 2,789 Reviews

86 %

of reviewers recommend Ash & Ember

4.5

Based on 2,789 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

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Ash & Ember 5 star review on 24th September 2024

382

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“A seamless transaction. Even though my chairs were on back order, I was communicated with every step of the way and they arrived right on time. Beautiful furniture and a great experience”

Helpful Report

Posted 9 months ago

“The quality of the grade A teak wood is excellent. The quality of the manufacturing leaves a lot to be desired. I’ve bought 3 pieces from them and there have been assembly issues with every one. Holes / slots not aligned, counter sink hole on the wrong side, pegs won’t go all the way in and/or break. I was disappointed this chair did not used the same brass hardware as the other pieces I have. It uses wood pegs. The pegs were an issue with this chair. Holes did not align perfectly so pegs would not go all the way in. Some broke. It’s annoying but sending it back would be difficult and I can begrudgingly work around the issues”

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Posted 9 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.ashandemberoutdoors.com/hc/en-us/requests/new. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 9 months ago

“Beautiful quality construction - heavy duty and easy to assemble. Very good value. The chairs were well packed for shipping.”

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Posted 9 months ago

“WE LOVE OUR BENCH ~ WHEN OUR FAMLY COMES OVER THEY COMPLEMENT IT”

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Posted 9 months ago

“We just received our chairs this past weekend and are thrilled with the quality of the wood. They were super easy to put together as well.”

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Posted 10 months ago

“Delivery was quick, set up was easy with no assembly, and teak wood is beautiful with a fresh coat of teak oil.”

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Posted 10 months ago

“The product I purchased was new. Cover for griddle. Fit was awesome. No dents or scratches noted on the cover. Fits awesome”

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Posted 10 months ago

“Outstanding workmanship and quality.”

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Posted 10 months ago

“I was pleased with the ease of ordering and prompt delivery. I also love the robustness of the product compared to other fire bowls.. Unfortunately it was not packaged sufficiently to protect it from the rigors of shipping. It arrived with some of the heat and rust protective paint scraped off. Wondering how to resolve that. Other than that I think it's a good value purchase.”

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Posted 10 months ago

“I placed my order on Sunday and it was delivered on Tuesday. It was packaged well and I was shocked that it was assembled!! Beautiful Teak Table”

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Posted 10 months ago

“High quality items! Thank you!!”

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Posted 10 months ago

“This was supposed to be a Father’s Day gift for my husband. I made the mistake of not taking accurate measures. It is too small for our XL egg. The shipping will costs me more that the actual table and on top a restocking fee. Now I have a table that doesn’t work for us and trying to sell it on the side to recover some money to buy the actual size that I need.”

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Posted 10 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. Here's the link to our return policy for your reference, https://ashandemberoutdoors.com/pages/return-policy. Please reach us at info@titanbrands.com if you require further assistance.

Posted 9 months ago

“Messed up delivery address, late. Had to pay UPS to change delivery address.”

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Posted 10 months ago

Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. We're delighted you received your order, and if you have any concerns, please email us at info@titanbrands.com.

Posted 10 months ago

“Beautiful, well-made, easy-to-construct furniture with thoughtful delivery.”

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Posted 10 months ago

“Beautiful bench. Very well packed and easy to attach the legs.”

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Posted 10 months ago

“We now own three products from Ash & Ember. Each one is extremely well built and do exactly as described.”

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Posted 10 months ago

“Excellent open fire grill”

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Posted 10 months ago

“I ordered a wood rack for our backyard fire pit. The product is of good quality and arrived on time as scheduled.”

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Posted 10 months ago

“Love this grill! Had an idea to put it on top of a nice smokeless fire pit that I have... It works perfectly! Thanks for making the idea a reality.”

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Posted 10 months ago

“Side table is nice quality but the table bracket tends to slide on leg attachment no matter how much I tighten it and pops loose from side of grill when weight is applied.”

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Posted 10 months ago

Ash & Ember is rated 4.5 based on 2,789 reviews