Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.47

4.5 Rating 2,794 Reviews

86 %

of reviewers recommend Ash & Ember

4.5

Based on 2,794 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

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Ash & Ember 5 star review on 24th September 2024

382

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Support and delivery was fast. Thanks for my product that looks perfectly in my yard. Good Quality and costumer service is superb.”

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Posted 11 months ago

“Very happy with the table we ordered. I was searching for a round large foldable table and finally found one. The table shipped right away and arrived in great condition. All for a great price!”

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Posted 11 months ago

“got the replacements thank you”

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Posted 11 months ago

Hello, please accept our sincere apologies if your replacement order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. Upon checking, the order was delivered on 07/09/2024. If you have any concerns, please email us at info@titanbrands.com.

Posted 11 months ago

“The product is beautiful and excellent. However, the manufacturing process was flawed. Some holes didn't line up, requiring drilling new, larger holes. Also, the seat was slightly larger (about 1/8") in one corner and wouldn't sit flush. Thus, I had to file it down. Fortunately, it was in a back corner and not exposed. Once complete, the bench is very nice, but the inaccuracies were disappointing. I hope somebody reads this at Ash & Ember.”

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Posted 11 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.ashandemberoutdoors.com/hc/en-us/requests/new. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 11 months ago

“Perfect. Fireplace is amazingly well made, easy peasy ordering and prompt shipping. You will have zero regrets!”

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Posted 11 months ago

“A seamless transaction. Even though my chairs were on back order, I was communicated with every step of the way and they arrived right on time. Beautiful furniture and a great experience”

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Posted 11 months ago

“The quality of the grade A teak wood is excellent. The quality of the manufacturing leaves a lot to be desired. I’ve bought 3 pieces from them and there have been assembly issues with every one. Holes / slots not aligned, counter sink hole on the wrong side, pegs won’t go all the way in and/or break. I was disappointed this chair did not used the same brass hardware as the other pieces I have. It uses wood pegs. The pegs were an issue with this chair. Holes did not align perfectly so pegs would not go all the way in. Some broke. It’s annoying but sending it back would be difficult and I can begrudgingly work around the issues”

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Posted 11 months ago

“Beautiful quality construction - heavy duty and easy to assemble. Very good value. The chairs were well packed for shipping.”

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Posted 11 months ago

“WE LOVE OUR BENCH ~ WHEN OUR FAMLY COMES OVER THEY COMPLEMENT IT”

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Posted 11 months ago

“We just received our chairs this past weekend and are thrilled with the quality of the wood. They were super easy to put together as well.”

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Posted 11 months ago

“Delivery was quick, set up was easy with no assembly, and teak wood is beautiful with a fresh coat of teak oil.”

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Posted 11 months ago

“The product I purchased was new. Cover for griddle. Fit was awesome. No dents or scratches noted on the cover. Fits awesome”

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Posted 11 months ago

“Outstanding workmanship and quality.”

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Posted 11 months ago

“I was pleased with the ease of ordering and prompt delivery. I also love the robustness of the product compared to other fire bowls.. Unfortunately it was not packaged sufficiently to protect it from the rigors of shipping. It arrived with some of the heat and rust protective paint scraped off. Wondering how to resolve that. Other than that I think it's a good value purchase.”

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Posted 11 months ago

“I placed my order on Sunday and it was delivered on Tuesday. It was packaged well and I was shocked that it was assembled!! Beautiful Teak Table”

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Posted 11 months ago

“High quality items! Thank you!!”

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Posted 11 months ago

“This was supposed to be a Father’s Day gift for my husband. I made the mistake of not taking accurate measures. It is too small for our XL egg. The shipping will costs me more that the actual table and on top a restocking fee. Now I have a table that doesn’t work for us and trying to sell it on the side to recover some money to buy the actual size that I need.”

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Posted 11 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. Here's the link to our return policy for your reference, https://ashandemberoutdoors.com/pages/return-policy. Please reach us at info@titanbrands.com if you require further assistance.

Posted 11 months ago

“Messed up delivery address, late. Had to pay UPS to change delivery address.”

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Posted 11 months ago

Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. We're delighted you received your order, and if you have any concerns, please email us at info@titanbrands.com.

Posted 11 months ago

“Beautiful, well-made, easy-to-construct furniture with thoughtful delivery.”

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Posted 11 months ago

“Beautiful bench. Very well packed and easy to attach the legs.”

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Posted 11 months ago

Ash & Ember is rated 4.5 based on 2,794 reviews