Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.46

4.5 Rating 2,799 Reviews

86 %

of reviewers recommend Ash & Ember

4.5

Based on 2,799 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

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Ash & Ember 5 star review on 24th September 2024

381

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Had to go through two rounds of return and replace them before I FINALLY got the items I ordered. The quality of the product is fine, but the issues in getting it to me and the subsequent work I had to do to get it fixed was a killer for the experience. Likely will not buy from Ash & Ember again”

Helpful Report

Posted 1 year ago

Hi. We apologize for the inconvenience you experienced with your orders. Ensuring a smooth shopping experience is our priority, and we regret any frustration caused by the need for returns. Your feedback is valuable, and we'll use it to improve our processes moving forward. If there's anything else we can do, please don't hesitate to reach out to us at info@titanbrands.com.

Posted 1 year ago

“My experience with Ash & Ember was fantastic! My items were back ordered, but they kept me notified of my order status and when they did ship my items, shipping was fast and everything was packaged so well and arrived safely with no damage. I’ve already placed another order with them!”

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Posted 1 year ago

“Excdellent service! Very high quality products.”

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Posted 1 year ago

“Super fast. Excellent product.”

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Posted 1 year ago

“This fire/burn pit is absolutely perfect for our needs. We love the easy to assemble ingenuity for easy relocation where we need it. Definitely high grade steel construction, should last us years easy.”

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Posted 1 year ago

“Awesome thanks”

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Posted 1 year ago

“Great quality. We love the vibe this fire pit brings to the patio”

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Posted 1 year ago

“Side table for Weber Kettle. Excellent quality, easy install. Ash & Ember was easy to order from with quick delivery.”

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Posted 1 year ago

“Great job and great product”

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Posted 1 year ago

“Stay away from this company. They have the worst customer service. I received a broken table and they offered $50 to go buy putty and fix it myself. What a joke!”

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Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Heavy duty! This outside fire piece not only looks great, I love how it looks weathered without jeopardizing the structural integrity. Definitely fits in a backyard/backwood setting. Happy to say the replacement of a cheap “fire pit” this one suits. Great job A&E! Chris C.”

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Posted 1 year ago

“Great site. Very nice products”

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Posted 1 year ago

“Very Happy with the Products Received!”

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Posted 1 year ago

“Fast shipping. Great product.”

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Posted 1 year ago

“Love, Love, Love the fire bowl! It is perfect and exactly what I was looking for. It is super heavy, looks amazing and elevates our outdoor living space :) Shipping was quick and it came packaged well. Absolutely buy this bowl if you are looking for the perfect addition to your outdoor space!”

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Posted 1 year ago

“Quick delivery; item as described. I got the grill installed in time for Fathers' Day and am looking forward to the cookout. Thanks!”

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Posted 1 year ago

“Quick delivery and great product”

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Posted 1 year ago

“Everything arrived safe and sound ... put it together and started grilling !!!”

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Posted 1 year ago

“Very happy with the grill. Perfect timing salmon fishing in Riggins ID and it was delivered. Installed and we seasoned it and cooked elk burgers and onions wow just what we needed for our fire pit. Friends liked loved and ordered one for hunting camp. Thank you 🤩”

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Posted 1 year ago

“Fast delivery and our fire pit grill is just perfect. Great quality, sturdy construction. 100% happy.”

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Posted 1 year ago

Ash & Ember is rated 4.5 based on 2,799 reviews