Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.49

4.5 Rating 3,198 Reviews

87 %

of reviewers recommend Ash & Ember

4.5

Based on 3,198 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

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Ash & Ember 5 star review on 15th October 2026

384

Anonymous

Anonymous // 01/01/2019

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“Ordered your biggest fire grate. Came promptly so instant gratification. Is of high quality and sturdy. Exactly what expected and cost was reasonable!”

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Posted 6 months ago

“Great fire pit! We had been looking for the perfect one and so glad we purchased this one! Love the rustic look of it and goes perfect with our mountain landscape vs the shiny stainless steel metal ones. Works great. Definitely smokeless if the logs are inside the pit, but we tend to build our fire up so it’s not always smokeless for us. But it works great! Would recommend to anyone looking for a new fire pit!”

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Posted 6 months ago

“The best we ever had. Cooked a whole lamb. No mess. Easy to clean. Stainless steel is the best option.”

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Posted 6 months ago

“This little grill is the ultimate setup for some delicious yakiniku!”

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Posted 7 months ago

“Pretty informative and kept me abreast of where my order was through emai And tracking. Also was delivered pretty fast fast. I'm comfortable with my experience.”

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Posted 7 months ago

“I was looking for a round teak table. I am absolutely thrilled with this beautiful table can immediately easy to put together. What a great quality piece of furniture. I can’t wait to put it outside.”

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Posted 7 months ago

“Great Quality- Good Prices. Very easy to assemble.”

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Posted 7 months ago

“The high table was delivered and easy to assemble. Very attractive but the second part of my order, wood cleaner and sealer, has yet to be delivered. It was shipped 3/9 and getting an update isn’t easy.”

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Posted 7 months ago

“Item was exactly as described and arrived immediately.”

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Posted 7 months ago

“Happiness is non flat pack! putting the wheels and legs on was a breeze – frankly, the hardest part was extricating the chairs from the packing. Everything fit perfectly – actually unusual in many cases, and the hardware was amazing! Once assembled, it was so nice to not need to sit down gingerly, hoping the chair would hold. You certainly get what you pay for and in this case, even more! PS – the cats like the chairs and have given it two paws up.”

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Posted 7 months ago

“burners to small and the material is to think”

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Posted 7 months ago

Hi! Thank you for your feedback. We’re sorry to hear that the burners and material did not meet your expectations. Please reach out to our support team so we can better understand your concerns and assist you with a possible solution.

Posted 7 months ago

“Very impressed with the quality of product! Shipping was very quick and seamless too. Love that the teak is sustainability grown. Great classic designs.”

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Posted 7 months ago

“The bench is extremely well made, beautiful and sturdy. It would give it a 5 star review except the instructions are not clear at all - no text and just cryptic drawings. Both wood dowels and screws are provided, but it is not clear where to use the screws. There are predrilled screw holes in a few places where we did use them. I called customer service and they said just use dowels not screws. But after I sent a photo of the instructions, the rep was then not sure. He finally said that he didn’t know what to tell me. Someone at this company needs to actually assemble the bench themselves and update the instructions with what they learn. Also, regardless of how carefully we tapped in the dowels, the dowels split and smashed flat because they are longer than the predrilled holes and wood used for the dowels is very soft. If the company addresses these issues, the bench would be perfect!”

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Posted 7 months ago

“good quality products”

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Posted 7 months ago

“Very specific and pleasant transactions. It’s been a pleasure ordering from Ash and Ember!”

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Posted 7 months ago

“We purchased the savanna teak dining set. Amazing quality! I actually build with mortise and tenon joinery.This set has completely exceeded my expectations. I believe the chairs in the set are the most well put together pieces of furniture we have ever purchased. Including the Amish furniture we have purchased. You will not be disappointed in this product. The only advice I would give is to take your time assembling the furniture pieces to make sure your work matches theirs.”

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Posted 7 months ago

“Beautiful table! Comes built and easy to unpack. Thank you!”

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Posted 7 months ago

“Ordered the teak grilling table for my Kamado Joe. Super impressed with the quality and the quick shipping to Texas. The table is solid and built to last!!! Highly recommend!!!”

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Posted 7 months ago

“Purchased a "Scratch and Dent" stand for the 30" Titan Hanging Calderon Fire Bowl. You can't purchase new ones anymore so I was leary about the purchase. Customer support explained the company makes sure it can be assembled before shipping it. When I received the stand the only thing scratched and dented was the shipping box. The stand itself was flawless.”

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Posted 7 months ago

“Very happy with the chairs I ordered. Extremely well packed. I took a star because I feel the directions to put together are misleading at best. To pull the pieces together tight enough you really need to use clamps. And any time you use dowels you need to use wood glue as well. There were probably 3 dowels I could only get halfway in. None went in flush- there was about 1/4-3/8" that I needed to flush trim and sand. Having said that the wood is smooth and well put together. A video would be helpful. Then I could see how they get this together without clamps and drive the dowels in all the way.”

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Posted 7 months ago

Ash & Ember is rated 4.5 based on 3,198 reviews