Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.47

4.5 Rating 2,794 Reviews

86 %

of reviewers recommend Ash & Ember

4.5

Based on 2,794 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

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Ash & Ember 5 star review on 24th September 2024

382

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Awesome thanks”

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Posted 1 year ago

“Great quality. We love the vibe this fire pit brings to the patio”

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Posted 1 year ago

“Side table for Weber Kettle. Excellent quality, easy install. Ash & Ember was easy to order from with quick delivery.”

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Posted 1 year ago

“Great job and great product”

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Posted 1 year ago

“Stay away from this company. They have the worst customer service. I received a broken table and they offered $50 to go buy putty and fix it myself. What a joke!”

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Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Heavy duty! This outside fire piece not only looks great, I love how it looks weathered without jeopardizing the structural integrity. Definitely fits in a backyard/backwood setting. Happy to say the replacement of a cheap “fire pit” this one suits. Great job A&E! Chris C.”

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Posted 1 year ago

“Great site. Very nice products”

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Posted 1 year ago

“Very Happy with the Products Received!”

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Posted 1 year ago

“Fast shipping. Great product.”

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Posted 1 year ago

“Love, Love, Love the fire bowl! It is perfect and exactly what I was looking for. It is super heavy, looks amazing and elevates our outdoor living space :) Shipping was quick and it came packaged well. Absolutely buy this bowl if you are looking for the perfect addition to your outdoor space!”

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Posted 1 year ago

“Quick delivery; item as described. I got the grill installed in time for Fathers' Day and am looking forward to the cookout. Thanks!”

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Posted 1 year ago

“Quick delivery and great product”

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Posted 1 year ago

“Everything arrived safe and sound ... put it together and started grilling !!!”

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Posted 1 year ago

“Very happy with the grill. Perfect timing salmon fishing in Riggins ID and it was delivered. Installed and we seasoned it and cooked elk burgers and onions wow just what we needed for our fire pit. Friends liked loved and ordered one for hunting camp. Thank you 🤩”

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Posted 1 year ago

“Fast delivery and our fire pit grill is just perfect. Great quality, sturdy construction. 100% happy.”

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Posted 1 year ago

“Not impressed with how you need to go to the website to register the product but the link doesn't work”

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Posted 1 year ago

Hi, we apologize for the confusion. There is no need to register an item for warranty anymore. All items purchased from us, aside from items under scratch and dents, automatically have a 1-year warranty. For future reference, you may file a warranty claim through the link below. Submit your claim at: https://support.ashandemberoutdoors.com/hc/en-us/requests/new?ticket_form_id=360000859851. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Good size targets. Just what I was looking for.”

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Posted 1 year ago

“Happy with the item I received.”

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Posted 1 year ago

“Beautiful teak chair”

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Posted 1 year ago

“They sent me 2 large, heavy boxes with the correct SKU number on each. When we opened the boxes, each one contained furniture that didn't match the box! Replacements were sent. Once again, the right SKU number BUT THE WRONG FURNITURE INSIDE!! They didn't bother to check the boxes to see what was inside!”

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Posted 1 year ago

Hello, please accept our sincere apologies for sending you the wrong item. Your feedback will undoubtedly be used to enhance our shipping process, ensuring that our warehouse team properly inspects the items before shipping to verify that the correct item is selected. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed another replacement for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

Ash & Ember is rated 4.5 based on 2,794 reviews