Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.48

4.5 Rating 3,013 Reviews

86 %

of reviewers recommend Ash & Ember

4.5

Based on 3,013 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Live Chat, Email, Telephone

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

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Ash & Ember 5 star review on 18th November 2025

383

Anonymous

Anonymous // 01/01/2019

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Español

“exceeded my expectations craftsmanship and finish was great , went together easily and i was impressed it used dowels instead of metal fasteners very pleased with product and would definitely buy again”

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Posted 1 year ago

“Product is made with quality workmanship and performs as described. Very pleased with purchase.”

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Posted 1 year ago

“Customer service is lacking. Placed an order and immediately tried to cancel with no success. To return an item costs shipping and restock fee! Disappointed with results.”

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Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. However, as stated in our return policy, Titan will offer a refund of your original purchase price minus the restocking fee within 30 days of your delivery date.  Unfortunately, we don't have control over the return cost as it is being paid to the carrier. Here's the link to our return policy for your reference, https://ashandemberoutdoors.com/pages/return-policy. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“I bought teak chaise lounges for my pool. I like them and they were easy to put together. My only suggestions are that the bolt holes benefit from being counter bored, and it would be nice to have had a suggested cushion vendor who is familiar with the product. I would buy again.”

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Posted 1 year ago

“So far I love the product. I am expecting some rust in the rain per past reviews but its a heavy solid piece, fits great and hopefully will last many years”

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Posted 1 year ago

“Beautiful and sturdy. Live our new fire pit tools!”

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Posted 1 year ago

“ask me again in 3years!”

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Posted 1 year ago

“The grill grate is a high quality and good looking addition to the fire pit. Extremely happy with the purchase.”

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Posted 1 year ago

“Purchased the teak glider the instructions are terrible the part numbers on the furniture pieces do not match the instructions. I have emailed and called them over 8 times and two full weeks later no assistance and an un assembled expensive piece of furniture”

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Posted 1 year ago

“The 32" Hemisphere Fire Pit arrived very quickly. It is everything that it was advertised,very well constructed. It was rather unstable on the stand, but with a little adjustment it fits just fine. The spark screen is well built and the pit works just great. We have used it almost every evening since we got it. I give it a 4.5 out of 5 as the grate is very flimsy and probably won't last but about a month. We consider it well worth the price and will definately check out Ash & Ember for other accessories.”

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Posted 1 year ago

“Box arrived damaged by carrier. After opening, product was packed well enough not to be damaged. Instructions for assembly were clear and all parts accounted for. Unfortunately, four screw holes would not align with pre drilled holes. One on the ring at the bottom of the pit and one out of three on each leg. Haven’t put it to use yet. Hoping it holds up to weather.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.ashandemberoutdoors.com/hc/en-us/requests/new. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Very happy with table and chairs, helpful staff.”

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Posted 1 year ago

“STUNNING! We absolutely love it on our porch! This rack is simple, elegant and impressively solid. I'm already eyeing a few other products! 😄 (Keep in mind, this rack is made for longer than standard cut firewood. Min. 20" cut)”

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Posted 1 year ago

“Very Pleased! High quality and built to last!”

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Posted 1 year ago

“Fire pit came so quickly! It was sturdy, well packaged, and exactly as seen online.”

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Posted 1 year ago

“The 4 chairs I purchase went down in price by $33 each a few days after I got them. When I called CS, I was told there was a 7-day price adjustment policy that I missed by 2 days. When asked where this policy was posted I was told I had to search for it using a chat box and it wasn’t posted where the other policies are. Macy Santos in CS was getting quite snarky until I asked for the CEO’s name. I actually went to the Ash and Ember website to do more shopping when I discovered the price change. I was a repeat customer, but not anymore. I will post my frustrations on Facebook and any other online outlets that I can. I have copies of all communications from Macy Santos and the Better Business Bureau. Austin Speck may reach out to me at annenichols@cox.net or annemnichols@icloud.com”

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Posted 1 year ago

Hello, we sincerely apologize if you didn’t receive a refund for the sale price. Titan has a 24-hour price adjustment policy, which we’ve extended to 7 days for items purchased on our branded websites. You can find details about our sale price adjustment policy here: https://support.ashandemberoutdoors.com/hc/en-us/articles/19431396425997-Price-Adjustment-Policy. If you need further assistance, please email us at info@titangreatoutdoors.com

Posted 1 year ago

“Excellent service and excellent high quality product!”

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Posted 1 year ago

“I ordered 2 Chaise Lounges , 2 Chairs with ottomans & a Table. Everything was delivered as ordered and I couldn't believe how well packed , and beautifull they are. Excellent workmanship , a pleasure to do business with.”

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Posted 1 year ago

“Fast delivery! Well packaged. Heavy duty grate is well made, no sharp edges. I used the grate for a bubbling water feature as I needed something to support the large stones to hide the pump and water.”

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Posted 1 year ago

“Ordered both a bench and 4 teak chairs. Theses were engineered very well. Products are of great quality and anticipate they will last for years”

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Posted 1 year ago

Ash & Ember is rated 4.5 based on 3,013 reviews